"Excellent customer service throughout the buying process!"
My experience with this dealership began with an email inquiry which was responded to promptly and courteously. This was followed by an appointment to test drive. Upon arrival, there was no wait as the vehicle was already pulled forward and ready to go. Ashely and Gerry were so nice, explaining everything about the vehicle. When it came to financing, Rich was a marvel at finding me the terms I needed to fit my budget. Everyone worked together to make my purchase a smooth process from start to finish, even making it possible for me to drive my new CRV home the same day.
"6th Honda from Ide"
This was the 6th time we'd purchased a Honda from Ide but the first time we'd experienced Gerry Lamb's expertise. He was knowledgeable, courteous, helpful, kind and thorough in our dealing with him.
"Best new car buying experience I have ever had!"
We went in for an airbag recall on our 2004 Odyssey, We left with a brand new Passport.
We wanted to test drive a new Pilot, but when we saw the Passport we test drove that instead. We walked around the showroom for about 30 minutes checking out the cars and expecting to be approached by a salesman. They are so laid back at IDE that we went to customer service to request to talk to someone. Gerry was more of an adviser than a salesman. He explained the differences between the Pilot and the Passport and then asked us if we would like to test drive one. After the test drive we chose to purchase it. I have purchased several new cars over the years and every time felt uncomfortable and pressured. This was nothing like those past experiences. The whole process was easy, comfortable and non-pressured. Like we were buying a car from friends rather than a car dealership.
Other Employees Tagged:
Enedio Lotta - Financial adviser
"Helpful salesman "
Gerry was very helpful. Answered all of my questions and explained how leases work. Very responsive and accessible especially when responding to my texts. Car was ready for pick up as expected.
"My new CRV Touring"
- Martin F
I have never had a better car buying experience. My sakes consultant was friendly, knowledge and helpful in selecting the car I wanted. IDE Honda had several of the CRV Tourings in stock and I got just what I wanted.
"Very helpful and patient"
Gerry Lamb was the salesman I worked
with. He was very knowledgeable, patient and helpful with all my silly questions. Gerry made me feel very comfortable as a single older woman buying a vehicle. That’s not the case at other places I went looking for a car. He mentioned several times that he just wanted to make sure I was happy. I’d be pleased to go to Gerry at IDE Honda again in the future.
"Laid back and easy to work with"
- Winter Honda Guy
I went to this dealer looking for a used Honda. Something for the winter so that my brand new car wouldn't be so covered in salt. Gerry knew what I was looking for and offered the best customer service experience I have had in a long time. His manager Roberto, Was very nice and offered any help that he could. I will definitely be going back to see them the next time I need a car.
"No pressure sales"
My lease was going to be up within a month so it was time to pick out my next vehicle. Gerry took his time showing me each style and helped me find the car that fit my needs and my budget. I never once felt pressured to purchase something that wasn’t the right fit for my life.
Salesperson explained everything very thoroughly and was very helpful in finding the vehicle we wanted. Everyone in the dealership was very friendly. Working out financing was a breeze.
"I would recommend Ide Honda to all my friends and family!"
Was looking to buy a new vehicle (my first new vehicle in a few years). Stopped at many dealers but when I walked into Ide I knew I would probably buy my vehicle there. What I liked the most was there was no salesman to meet you at the door, you can browse by yourself and when and if you are ready to talk to a salesman they will page one. Gerry was very knowledgeable and worked with me to get just the vehicle I was looking for. Rich in finance was very helpful and moved the process along quickly. What can be a very stressful experience was made a very relaxing enjoyable experience.