"My husband owns a small business and we are limited with..."
My husband owns a small business and we are limited with time. Before I brought my husband in, I went and met with Julian. I was torn between a Honda Pilot & an odyssey. I was able to test drive both vehicles at ease. He let me test drive both, without a time restriction and explained both vehicles to me and what they had to offer. The Honda Odyssey was the winner! Visibility , comfort and space were a huge factor. After discussing with my husband, we made an appointment to trade in our vehicle and sign the deal for our new Odyssey. We were actually late to our appointment, and Julian and Gerry didn’t say a word to us about that. They were understanding and made our trade in -new purchase / signing effortless. After getting the keys to our new odyssey, Julian explained all of our car functions to us.. Thank goodness because it is loaded with amazing things !!! We had a ton of questions also considering we have never had a vehicle with so many different buttons and he answered everything we needed with patience & was really great.
If you are looking to purchase a vehicle from honest salesman, then I suggest coming here. Our experience was easy, comfortable and fast.
"I love my new car! Brad was very very helpful in the..."
I love my new car! Brad was very very helpful in the buying process. He got a great deal on my trade in and worked diligently to get me financing. So appreciative. The whole team was fantastic!
"Brad was great to work with! I never thought I would be..."
Brad was great to work with! I never thought I would be able to get the vehicle I wanted with there only being one in 250 miles ratios, but Brad did it! I highly recommend Brad and Ide Honda.
"Over many years, fourth vehicle recently purchased from..."
Over many years, fourth vehicle recently purchased from Ide Honda, Penfield, New York. Each time, staff is knowledgeable, courteous and kind. They always work with us to get the best deal. We are very satisfied with the entire experience including sales, financials, and service. Melinda and Gerry are super people to work with!!!
"Excellent service and trustworthy unlike the lies that..."
Excellent service and trustworthy unlike the lies that you deal with at Garber Honda. The buying experience at Ide Honda was simple and professional. TJ Graham followed up on everything he said he would and earned my business. I recommend Ide Honda.
"I have been looking for a new vehicle for almost a year ...."
I have been looking for a new vehicle for almost a year . I am so glad I went to Ide and met TJ. He squared the deal for me and only a matter of minutes I knew I was going to buy from Ide.
"TJ did a terrific job of taking care of our new car..."
TJ did a terrific job of taking care of our new car needs. He was personable, Knowledgeable and thorough. We definitely recommend TJ at Ide Honda.
"Great experience during the Pandemic."
We traded in our 2013 Toyota Highlander, gave us a very fair price. Purchased new Honda Pilot all online with the exception of picking it up. Fantastic experience and Jerry / Roberto did a great job for us. Could not ask for a better experience in buying a new car. Would I recommend Ide Honda, absolutely and will be a forever customer.
"Poor customer service"
I asked the finance manager to call me to let me know what APR I was approved for, but he never called. I called Ide, and it took over 7 hours to finally talk to someone. When they placed my snow tires in my car, they damaged it, so I had to have a brand new vehicle fixed. The moon roof leaks in my car wash, and they haven't fixed it (despite the fact that I've had it in twice). Our salesman was very nice, but it was very difficult to get a good deal on a vehicle; the negotiations were tense. The finance manager was very pushy about trying to sell HondaCare along with their other packages. I will NEVER buy a car from Ide, and I will Never buy another Honda.
Other Employees Tagged:
"I came in with a car in mind, Julian was very attentive...."
- Sober 11
I came in with a car in mind, Julian was very attentive. I drove it and bought it. Easiest vehicle purchase I've ever made. I love my new car.