Great service work completed first time correctly.
Jim my service advisor Jim Parolisi was excellent as usual.
Jim my service advisor Jim Parolisi was excellent as usual.
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by Victor
Service Price Transparency
Mar 18, 2024 -
Audi Burlington responded
Victor, it's great to know that Jim and our team at Audi Burlington provided you with excellent service. We appreciate your feedback!
Service was great.
Jim was responsive and sent a video update of the work. Overall excellent
Jim was responsive and sent a video update of the work. Overall excellent
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by a_reppucci
Mar 11, 2024 -
Audi Burlington responded
We're delighted to hear that you had a great experience with our service and that Jim provided excellent communication at Audi Burlington. We look forward to serving you again in the future! Safe travels!
Excellent service.
Loaner available immediately. Jim was on top of the service. Video review is great add on
Loaner available immediately. Jim was on top of the service. Video review is great add on
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by rickloughlin1
Service Price Transparency
Mar 08, 2024 -
Audi Burlington responded
Rick, we're glad to know you had an excellent service experience with Jim at Audi Burlington. We appreciate your feedback on the video review feature too!
Excellent communication and service.
Prompt, friendly and professional and quick to answer questions. Would recommend.
Prompt, friendly and professional and quick to answer questions. Would recommend.
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by JEC
Service Price Transparency
Mar 07, 2024 -
Audi Burlington responded
We're delighted to know you had a positive experience with our team at Audi Burlington. Thanks for recommending us and for your kind words about our communication and service!
Great service every time!
Have brought my AUDI here for service since it's purchase. This dealer has done a wonderful job of caring for my car. So far we're at 145k and I'm
Have brought my AUDI here for service since it's purchase. This dealer has done a wonderful job of caring for my car. So far we're at 145k and I'm expecting at least this 200k more mileage more during it's life span
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by jedengler10
Mar 07, 2024 -
Audi Burlington responded
Hi Jed Engler! We're delighted to know that you had consistently great service experiences with us at Audi Burlington! It's our pleasure to help keep your Audi in top shape. Here's to many more miles on the road ahead!
Excellent service experience thanks to Jim P.
Jim always takes great care of me. He is the best and most highly respected service advisor around thanks
Jim always takes great care of me. He is the best and most highly respected service advisor around thanks
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by Taner.8305995
Service Price Transparency
Mar 05, 2024 -
Audi Burlington responded
Hi Taner! We're so glad to know that you had an excellent service experience with Jim at Audi Burlington! Your kind words are greatly appreciated and we look forward to serving you again in the future. Safe travels!
Derek provided amazing service, as always.
Maintenance was done as intended with no issues. We have been going here for service for 10 hrs and they always treat us right.
Maintenance was done as intended with no issues. We have been going here for service for 10 hrs and they always treat us right.
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by Jlg
Service Price Transparency
Feb 27, 2024 -
Audi Burlington responded
It's great to know that Derek and our team at Audi Burlington have consistently provided you with excellent service experiences over the years. We appreciate your loyalty and hope to serve you again in the future. Have a great ride!
The actual mechanical service was good.
I was informed at 2pm that the car was ready and was just going in for a wash, complete with a video. I asked if 5pm was OK for pick and that was con
I was informed at 2pm that the car was ready and was just going in for a wash, complete with a video. I asked if 5pm was OK for pick and that was confirmed.
At 5pm I show up and there was no paperwork on the car. I was told that the car was not ready due to some discovered computer code and would have to be kept overnight. The original service person was contacted (he had left) and confirmed this, but only after much repeated prodding it was finally determined that the car was ready and they were confused. Main complaint is that I was barely given the time of day by the service person that was there, who was presumably busier closing off other paperwork. In total it took 30 to resolved this, and I was late for an appointment. Worse, if I did not push I would not have received my car. Very poor customer service in all.
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by Bill
Service Price Transparency
Mar 04, 2024 -
Audi Burlington responded
Bill, we strive for clear communication and efficient service. Your feedback is valuable as it helps us improve our customer experience moving forward. Please feel free to reach out if there are any other details or concerns you'd like to discuss further - thank you. Matthew Brickey - Service Manager - mbrickey@herbchambers.com
Smooth scheduled visit, no delay, smiles, accuracy in
diagnostic, and issue quickly fixed. Thank you.
diagnostic, and issue quickly fixed. Thank you.
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by christineverret
Service Price Transparency
Feb 20, 2024 -
Audi Burlington responded
We're glad to know your visit at Audi Burlington was smooth and efficient. Thanks for the positive feedback!
Jim understands how to provide outstanding customer
support. He represents the Audi brand with excellent and genuinely cares for the customer.
support. He represents the Audi brand with excellent and genuinely cares for the customer.
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by gregfme
Service Price Transparency
Feb 19, 2024 -
Audi Burlington responded
We're glad to know that Jim provided you with outstanding customer service at Audi Burlington. Thank you for choosing us! We'll see you next time. Safe travels!
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