Jim Parolisi
Jim Parolisi at Audi Burlington

Jim Parolisi | Page 20

Service Advisor

Audi Burlington

62 Cambridge St
Burlington, MA 01803

4.7
550 Reviews
4.7

550 Reviews

Write a Review

550 Reviews of Jim Parolisi

May 24, 2023

Dealership Rating
Employee Rating

Great service. Provided accurate cost estimates. Communicated well with updates and time estimates texted on a frequent basis, so also knew what was going on. More

by Jrobe58158
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 25, 2023

Audi Burlington responded

Thank you for the positive feedback about your recent experience with the Audi Burlington team! We appreciate your business and hope we can be of service to you again in the future. Take care!

May 17, 2023

Dealership Rating
Employee Rating

I have multiple Audis and this dealership has always provided excellent support and service. They are always accommodating to my schedule when needing to bring my cars in for routine service. More

by Dhurley1003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 19, 2023

Audi Burlington responded

We're so glad to hear that you've had excellent experiences with our team here at Audi Burlington. It means a lot to us that we've been able to accommodate your schedule and keep your Audi vehicles running smoothly. Thank you for taking the time to share your positive feedback and for trusting us with your Audi maintenance needs!

May 17, 2023

Dealership Rating
Employee Rating

Jim has always been very courteous and helpful. Audi of Burlington does excellent work overall. Helps to have a loaner when my car is being serviced. More

by Love my audi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 19, 2023

Audi Burlington responded

Thank you for trusting Jim & the Audi Burlington team with your service needs! We appreciate the kind feedback and look forward to serving you next time!

May 16, 2023

Dealership Rating
Employee Rating

I was very pleased with the service at Audi. Jim my service advisor was excellent! More

by Msullivan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 18, 2023

Audi Burlington responded

Jim and the team are glad you had such a great experience here! We look forward to seeing you at your next appointment! Thank you! - Audi Burlington

May 16, 2023

Dealership Rating
Employee Rating

I was not given an estimated bill before work was done. Just estimate for one procedure given by a text which I thought was the total cost. They should of sat down and go over the whole cost of the work it More

by smartinello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 24, 2023

Audi Burlington responded

Hello Stephen, If you had requested additional information Jim would have spent as much time as necessary to ensure you understand the costs associated with the services your vehicle needed. Although we understand your frustration, it makes sense to us that the costs of additional service are added to the costs of the routine maintenance already performed. If you think I can do anything at all do not hesitate to reach out. Matthew Brickey - Service Manager - mbrickey@herbchambers.com

May 24, 2023

smartinello responded

Jim should have went over all the costs line by line to give me a final number before the work was done. Instead he texted me one number for the lower control arm bushings which gave me the impression that was the total cost. I also requested, when I made the appointment on line for a transmission fluid change, and that was not done.

May 16, 2023

Dealership Rating
Employee Rating

Excellent sales experience and great service team. Highly recommend Audi Burlington to anyone considering a purchase. More

by Stephanie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Max (service)

May 18, 2023

Audi Burlington responded

Stephanie, we're so happy to hear about your positive experience with both our sales and service teams. Thank you for recommending Audi Burlington to others who are looking for a great dealership. We appreciate your support and hope to see you again!

May 05, 2023

Dealership Rating
Employee Rating

Lots of nice words from everyone! A very good experience. Kudos to their culture leader! More

by mfcain
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Nicoly Mandelli

May 05, 2023

Audi Burlington responded

Thank you for sharing your review! We look forward to seeing you next time at Audi Burlington!

April 30, 2023

Dealership Rating
Employee Rating

Chambers Audi Burlington/Jim Parolisi were excellent during a stressful situation. Offered an immediate travel solution and fixed the problem with my car efficiently. This happened shortly before their More

by Mhmoynihan
Recommend Dealer
Yes
May 02, 2023

Audi Burlington responded

We're sorry to hear about your stressful situation but are glad to see that Jim and the team helped. We hope your vehicle is performing at its best right now, and look forward to assisting you again with routine maintenance in the future! Thank you! - Audi Burlington

April 29, 2023

Dealership Rating
Employee Rating

I received outstanding service from Jim in the service department. My appointment was scheduled incorrectly but he corrected the appointment that I was able to get all my work done and not come back. More

by Mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 02, 2023

Audi Burlington responded

Mary, we're thrilled to hear that Jim provided you with outstanding service! Thank you for taking the time to share your experience and please don't hesitate to reach out if we can be of assistance again in the future! - The Audi Burlington Team

April 11, 2023

Dealership Rating
Employee Rating

Audi Burlington is great about service and providing clients with loaner vehicles. They make everything very easy. More

by Audi Q5 Owner
Recommend Dealer
Yes

Other Employees Tagged: Derek Brodeur

Apr 13, 2023

Audi Burlington responded

Thank you for the kind words about our service and loaner vehicle program! We're thrilled to hear that your experience at Audi Burlington was easy and enjoyable. We appreciate your support and look forward to seeing you next time!

...
20
...

Dealership Inventory (185 Vehicles)

new 2026 Audi A3 car, priced at $46,990
2026 Audi A3
new
Arrow Gray Pearl Effect exterior
Automatic
All-Wheel Drive
used 2024 Audi A3 car, priced at $29,788
2024 Audi A3
used
Manhattan Gray exterior
Automatic
quattro
used 2025 Audi A5 car, priced at $43,996
2025 Audi A5
used
Arkona White exterior
Automatic
quattro
used 2025 Audi A5 car, priced at $44,999
2025 Audi A5
used
Grenadine Red exterior
Automatic
quattro
new 2026 Audi A6 car, priced at $72,520
2026 Audi A6
new
Glacier White Metallic exterior
Automatic
quattro
used 2023 Audi A6 car, priced at $37,999
2023 Audi A6
used
Glacier White exterior
Automatic
quattro