Jim Parolisi

Audi Burlington was a great success. Peter Matton was an outstanding salesman and a tremendous representative for the dealership. Peter Matton was an outstanding salesman and a tremendous representative for the dealership. More

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I’ve purchased 3 A4’s from Audi Burlington over the past 15+ years. The one constant and a large reason for my loyalty to the dealership has been the service department, specifically Jim Parolisi. He’s al 15+ years. The one constant and a large reason for my loyalty to the dealership has been the service department, specifically Jim Parolisi. He’s always been for advocate for me with regards to the service for my vehicle and addressing any issues that come along. Not sure when I’ll get my next car but I do know where I will be getting it from. More

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Audi Burlington is efficient, reliable and easy to access. In my most recent appointment they fixed everything very quickly while I waited. access. In my most recent appointment they fixed everything very quickly while I waited. More

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Jim made everything easy! Appointment was made and there was no wait time. Kept in touch to let me know what was happening with the car. It was fixed and I came back and di Appointment was made and there was no wait time. Kept in touch to let me know what was happening with the car. It was fixed and I came back and didn’t have to wait to pick up my car. Great experience! More

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Audi Burlington service is the best. Anthony, Allen and Jim.from the drop off to the pick up. The service you deserve. Anthony, Allen and Jim.from the drop off to the pick up. The service you deserve. More

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I came in with urgent safety issue related to rear subframe corrosion Typically, this would not fall under the manufacturer's warranty due it not being the body, but after some discussion and research subframe corrosion Typically, this would not fall under the manufacturer's warranty due it not being the body, but after some discussion and research, Jim and I agreed we could pursue the Goodwill route. He and the team were able to help me get the assistance from Audi of America we needed and I am grateful. Throughout the whole process, he was transparent and trying to save me money wherever he could without compromising the quality of work. Would recommend working with him again. More

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Audi of Burlington MA is a great dealership for both purchasing a new vehicle as well as their service. Their service advisors.especially Jim. is very helpful, accommodating and knowledgeable. I would h purchasing a new vehicle as well as their service. Their service advisors.especially Jim. is very helpful, accommodating and knowledgeable. I would highly recommend this dealership to anyone interested in purchasing or servicing their Audi. More

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Great Service received. Jim Parolisi addressed and resolved my issue. Also Jason Russo took the time to speak with me and addressed my issue as well. Always great service! Jim Parolisi addressed and resolved my issue. Also Jason Russo took the time to speak with me and addressed my issue as well. Always great service! More

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Poor experience. Communication was minimal. Questions asked not fully answered I felt I was disregarded for the matters I inquired about. Warranty company involved Communication was minimal. Questions asked not fully answered I felt I was disregarded for the matters I inquired about. Warranty company involved had a “different version” of what was going on from the dealership compared to what I was told. Service manager contacted for several concerns and had to reach out again because no response, that too felt like I had to pull teeth to talk on the phone with him I was told in an email he would follow up with everything and a breakdown of things from the warranty company given the disconnect between the dealership and them but never received any further communication….I had questions I wanted answers to but couldn’t even get those answered from a manager after our conversation in which I thought he was going to investigate things further. All I received was a text the following week from the service advisor which was very basic and yet again when I asked the same questions I couldn’t get anywhere, if anything I sensed a bit of an abrasive response to be honest which was appalling. Service took weeks for something that should’ve been able to be diagnosed and completed in a more timely manner. I asked for an update on the status when in would be approximately ready so I could plan accordingly with my work and what not to return the loaner & get my car, told this could happen essentially but no I received a text 2 days prior to the estimated day it may be completed saying it was done. Click a link for an invoice & another to pay! Last year when I came in wasn’t that impressed either especially since I had to drive all the way back there because the issue I brought it in for wasn’t completed. Not sure why the place I bought my car recommended this location for service because this most recent experience was not only an inconvenience for many reasons but stressful experience to say the least, even picking up the vehicle on 6/19 the girl I dealt with was not pleasant & seemed as if I was a bother to her that she had to do her job. I asked basic questions I felt I was getting an attitude by her demeanor and approach. I wasn’t sure if I just walked out and looked for my car or waited there and again I was made to feel as if I was a bother. Very unprofessional I will resume going back to the Shrewsbury location where I initially went and should’ve remained. More

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Disappointing customer service. Could not be bothered to look up from phone. Had to wait when there was no line. Made me go to one line to check in and then go to another line which Could not be bothered to look up from phone. Had to wait when there was no line. Made me go to one line to check in and then go to another line which was right next door and both made me wait. Unnecessary rudeness. Also, said car was in garage. Waited there and it never came. Walked around and it was outside. No one said anything to me about it. Also, promised a rental car to use but no rental was available. Had to lyft there and back and entire day of errands had to be cancelled. More

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