Jim Parolisi | Page 7

Top notch deal- on my 3rd purchase from Audi Burlington. The best maintenance department too. The best maintenance department too. More

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Excellent service on factory recall and regular maintenance. Availability of loaner was a big plus maintenance. Availability of loaner was a big plus More

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I've been with AUDI for the last 15 years, an A3 and now a Q5. The last 8 years serviced by Audi Burlington, where I bought the Q5. Three different notes, first one to AUDI: You have been introducing more a a Q5. The last 8 years serviced by Audi Burlington, where I bought the Q5. Three different notes, first one to AUDI: You have been introducing more and more sensors to cars, and changing physical buttons into touch controls, placed randomly and without caring about user experience, all this has created an opportunity for more malfunctions and higher service bills for your customers. You have also not been very clear about what your warrantee and service packages include/ don’t include, or perhaps you have but you design them in such a way that they don’t cover what we need serviced, eg.: I bought a tire service package that only covers damaged tires, not worn-out. Second one to Audi Burlington: It seems every time I take the car in, there is something that needs payment. 6 months ago you charged me to calibrate sensors and cameras, now you charged me again, the service you perform should have some sort of guarantee. And, I’ve been told this may continue to happen in the future. A note to Jim Parolisi: I like your professionalism and your transparency in communication, but I am not happy with your/ your company’s lack of flexibility and understanding towards me as a customer. This all has an impact, my wife needs a car and we were thinking about a used Audi A3, but we have changed our minds. More

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great timely service. ..officiant as usually...service with the smile from service manager Jim.... Merry Christmas Audi Burlington ..officiant as usually...service with the smile from service manager Jim.... Merry Christmas Audi Burlington More

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Courteous and timely. Also good communication. And willing to accommodate having tow truck do drop off Also good communication. And willing to accommodate having tow truck do drop off More

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Jim is professional, nice ,helpful, great person . he is always try make the customer happy and satisfied. Also special thanks to Burlington Audi for the great services! he is always try make the customer happy and satisfied. Also special thanks to Burlington Audi for the great services! More

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Great service and the best service advisor. Always prompt scheduling and always a clean vehicle on pick up. Always prompt scheduling and always a clean vehicle on pick up. More

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The service at Audi Burkington has the very best service of ANY dealership I have ever used, hands down. Everyone is kind and attentive. Everything is explained clearly and thoroughly. The waiting area is l of ANY dealership I have ever used, hands down. Everyone is kind and attentive. Everything is explained clearly and thoroughly. The waiting area is luxurious with delicious snacks and beverages. The service is state if the art in every way and Anthony was outstanding. More

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Service center is horrible. $220 for a simple oil change. Outrageous. They say they wash your car but they left it filthy and placed soaking wet mats in the car. When I mentio $220 for a simple oil change. Outrageous. They say they wash your car but they left it filthy and placed soaking wet mats in the car. When I mentioned it to two employees they really didn't care. I so regret buying my car there. More

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Tires ordered and mounted within 4 hours. Excellent service. Very professional. Waiting area comfortable and clean Excellent service. Very professional. Waiting area comfortable and clean More

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