Jimmy Ludzhev | Page 4

Every single time we’ve taken our car for service here, there’s been some issue. Running out of loaners, waiting up to an hour to talk to someone about the issues when dropping off (even with appointment there’s been some issue. Running out of loaners, waiting up to an hour to talk to someone about the issues when dropping off (even with appointment and getting there on time), being told it would take less than an hour so decide to wait but it takes over two hours, letting them know you need the car by a certain time to pick kids up from school but it’s not ready with no loaners (they offered to take me to get a rental but I was already late and used an Uber), etc. For my last visit, I booked super early hoping to have better luck if the day was just starting- my 2017 XC60 was having AC issues. They said please wait and it took almost two hours for anyone to talk to me (I inquired at least three during it- especially as they had taken my car back already). They did apologize and offer to rotate my tires for free this time, but I’ll likely find another dealer for service even if I have to drive further as we’ve decided to buy our car. We have loved our car, and while we had a great experience with figuring out a deal with Christine, and we’re offered unexpected great lease offers as repeat customers (including almost an eight months option to go from old to new lease- great!!! but we ended up purchasing), the service almost made us change our minds. Needs improvement More

by TA Verified Customer Verified Customer

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Yesterday was our third and final free maintenance appt. I know Sally will disregard this as another disgruntled customer ( this isn’t my first bad review ). We did the recommended front brake pad replace I know Sally will disregard this as another disgruntled customer ( this isn’t my first bad review ). We did the recommended front brake pad replacement and asked to have the wheels buffed per our extra warranty. The service rep shamed us saying “You have already used the warranty two times, this is the last time the warranty will cover the wheels “. It came out like a threat.... 7 hours later, they let the wheel guy leave with my keys. No one in service can ever answer questions ..... disappointing. I will never go back or buy a car from this location. Jimmy in sales and Barby in finance were amazing, so when I bought this car it was the best experience ever .... since then the service has made me not want to go back. ... More

by Donald Souther Verified Customer Verified Customer

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Best Volvo Dealer I worked with Jimmy and he was so nice, so sweet and so honest. I hope to buy every car going forward from him. This is my first Volvo and he convince I worked with Jimmy and he was so nice, so sweet and so honest. I hope to buy every car going forward from him. This is my first Volvo and he convinced me as to why for me a XC90 T5 is better than getting a T6. He worked with me and truly tried and do everything he could to make me happy. He has such a great personality! More

by Adriana Gourian Verified Customer Verified Customer

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We feel at home at Rusnak after purchasing another XC90 over 4 years ago and servicing an older XC90 before that. Jimmy is always so welcoming and helpful and I enjoy stopping in just to say hi to him! Tha over 4 years ago and servicing an older XC90 before that. Jimmy is always so welcoming and helpful and I enjoy stopping in just to say hi to him! Thanks Rusnak! More

by SHRZANE Verified Customer Verified Customer

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Purchase new car. The staff was extremely helpful and knowledgeable. The made the experience of purchasing a new car, that can be a stressful experience, comfortable a The staff was extremely helpful and knowledgeable. The made the experience of purchasing a new car, that can be a stressful experience, comfortable and easy. More

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Jimmy exceeded all of my expectations. Thank you for making my car buying process a breeze. Jimmy was patient and professional throughout. I couldn’t have asked for a smoother transaction. Thank you for making my car buying process a breeze. Jimmy was patient and professional throughout. I couldn’t have asked for a smoother transaction. I will definitely be back. More

by darlenecabrera80 Verified Customer Verified Customer

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Very Professionals, amazing experience I Just went just to look around but Jimmy, Meena, Brandy and everyone there made me feel very comfortable and Welcome. I decided not to go anywhere I Just went just to look around but Jimmy, Meena, Brandy and everyone there made me feel very comfortable and Welcome. I decided not to go anywhere else. My whole experience was amazing and everyone worked with me to help me get the car I wanted. Thank you Rusnak/Pasadena Volvo More

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New sales review Quick service, competitive pricing, friendly atmosphere and helpful watching my daughter while I was being helped are a few of the reasons why I would Quick service, competitive pricing, friendly atmosphere and helpful watching my daughter while I was being helped are a few of the reasons why I would recommend Rusnak Volvo. More

by FUSCHGA Verified Customer Verified Customer

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Change of Lease Very efficient and gentle process. Meena, Barbie and Adimika did a great job. The handing in of my previous car was very smooth and the new car feels Very efficient and gentle process. Meena, Barbie and Adimika did a great job. The handing in of my previous car was very smooth and the new car feels great. More

by BROUSSEAU0 Verified Customer Verified Customer

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My dream car! I had been looking for a very specific model and it was available at Rusnak. I took a test driveI fell and of course i fell in love with the car. Ji I had been looking for a very specific model and it was available at Rusnak. I took a test driveI fell and of course i fell in love with the car. Jimmy, my sales representative was absolutely amazing. He could not be more accommodating. Everything went so smoothly. Brandi in financing was also so great. I drove the car home that same day, More

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