Jimmy Pena

Completely lost my trust. Avoid this dealership. Brickell Buick & GMC gave me the worst service experience I’ve ever had. Brickell Buick & GMC misdiagnosed my 2025 GMC A Avoid this dealership. Brickell Buick & GMC gave me the worst service experience I’ve ever had. Brickell Buick & GMC misdiagnosed my 2025 GMC Acadia, kept it for 16 days with no ETA, told me it was fixed when it wasn’t, and documented that I “refused service” while still giving me a loaner and holding my vehicle. They verbally said it was a telematics module issue, but my paperwork shows no telematics diagnosis and no proof a part was ever ordered. Emails, calls, and even certified mail went ignored. The service advisor couldn’t communicate with me in English. The loaner was so small it made my knee swell, and they did not care when I told them. They even sent the service survey to my husband instead of me. Another GM dealer, Coral Springs Auto Mall, later correctly diagnosed the actual problem and treated me with professionalism — showing just how badly Brickell handled everything. I will never trust Brickell Buick & GMC dealership ever again. They cannot be trusted. They were Unprofessional and careless.1 Sincerely, Nethea More

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Completely lost my trust. Avoid this dealership. Brickell Buick & GMC gave me the worst service experience I’ve ever had. Brickell Buick & GMC misdiagnosed my 2025 GMC A Avoid this dealership. Brickell Buick & GMC gave me the worst service experience I’ve ever had. Brickell Buick & GMC misdiagnosed my 2025 GMC Acadia, kept it for 16 days with no ETA, told me it was fixed when it wasn’t, and documented that I “refused service” while still giving me a loaner and holding my vehicle. They verbally said it was a telematics module issue, but my paperwork shows no telematics diagnosis and no proof a part was ever ordered. Emails, calls, and even certified mail went ignored. The service advisor couldn’t communicate with me in English. The loaner was so small it made my knee swell, and they did not care when I told them. They even sent the service survey to my husband instead of me. Another GM dealer, Coral Springs Auto Mall, later correctly diagnosed the actual problem and treated me with professionalism — showing just how badly Brickell handled everything. I will never trust Brickell Buick & GMC dealership ever again. They cannot be trusted. They were Unprofessional and careless. Sincerely, Nethea More

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Yesenia is very professional and attentive; she answered all my questions and helped me with my car issues. Excellent customer service, thank you! all my questions and helped me with my car issues. Excellent customer service, thank you! More

by Karlaktryn Verified Customer Verified Customer

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I am more than satisfied with Mr. Jimmy's professionalism. I would always recommend him. Thanks. Jimmy's professionalism. I would always recommend him. Thanks. More

by YANEISYTORNA1982 Verified Customer Verified Customer

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The entire team was accommodating and really went above and beyond to make sure I got what I wanted. and beyond to make sure I got what I wanted. More

by NTOLON37 Verified Customer Verified Customer

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Im pretty happy with my purchase. The trigger was a favorable pricing. However, there were issues cosmetically and some missing parts that should have been part of the purchase, reach The trigger was a favorable pricing. However, there were issues cosmetically and some missing parts that should have been part of the purchase, reaching out to the Service dept plus hellp from the sales person, I was able to get my concerns addressed at a reasonable time and was happy with the outcome More

by MNLPHIL84 Verified Customer Verified Customer

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Excellent and professional. Very helpful staff that care about their clients. Went above and beyond to help make the impossible possible. Kudos to everyone at Brickell Buick GMC Very helpful staff that care about their clients. Went above and beyond to help make the impossible possible. Kudos to everyone at Brickell Buick GMC. More

by MGARITJOBS Verified Customer Verified Customer

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Muy buen equipo de venta manager y financista 5 estrellas los recomiendo con total confianza muy amables saludos los recomiendo con total confianza muy amables saludos More

by ALAINTRISTAN Verified Customer Verified Customer

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Rick and Jimmy and his team are amongst the finest professionals I’ve ever dealt with in the automobile industry. Jackie, my Salesman went above and beyond to make the transaction go smoothly. The F & professionals I’ve ever dealt with in the automobile industry. Jackie, my Salesman went above and beyond to make the transaction go smoothly. The F & I department did a great job quickly and expeditiously, I highly recommend Brickell GMC Buick, they definitely set the gold standard. Thank you, Sam Dosdourian.. More

by SAM@FIXDIRT.COM Verified Customer Verified Customer

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Great deal and no hassle, didn’t add any junk fees and were quick to negotiate the price I wanted highly recommend were quick to negotiate the price I wanted highly recommend More

by Tristanrod1130 Verified Customer Verified Customer

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