Jimmy Vega | Page 9

Yunior is friendly and helpful. He did his best to accommodate my concerns. I would definitely use him again. He did his best to accommodate my concerns. I would definitely use him again. More

by BRUCEJF1031 Verified Customer Verified Customer

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Best in everything, all departments personal very professional sales staff and managers are outstanding, and Williams Arnold the best 🤗 professional sales staff and managers are outstanding, and Williams Arnold the best 🤗 More

by GEORGEARNOLD01 Verified Customer Verified Customer

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Kendall I lived far away so I was trying to get as much done as possible over the phone, especially since we have 4 young kids. That didn’t go very well. I was told “you really need to come down to ge much done as possible over the phone, especially since we have 4 young kids. That didn’t go very well. I was told “you really need to come down to get a deal. See the car”. I expressed that we have kids so, I really wanted to get as much info as possible over the phone. The sales guy told us “bring the kids. We have crayons”. Good thing i didn’t because there wasn’t anything for kids. There was another couple who did bring their kids and I felt bad for them bc the kids were bored and going bonkers at the dealership. This was the only dealer around with the Pacifica we wanted so, reluctantly we made arrangements for the kids, made an appointment, and made the 40 minute drive down. When we got there our sales rep was busy with other customers. So much so that we waited for hours accomplishing very little in the brief moments we spoke to our sales person. I understand a sales person getting busy. I am one. That sounds like a good day. But I would assume that there would be a sales person to back him up so that the customers who needed help wouldn’t have a bad experience. You would think there would be a manager who would jump in and assist for the same reason. There was not. Instead, it took us four hours with very minimal communication with the sales person and very little progress. In the end, I’m not sure that I got the deal that I wanted. Once we got to finance, I was told the manager had left for the night so, we were stuck with the little we’d achieved over that long period of time. If their strategy was just to keep us waiting until we gave up, they won. It was a grueling experience. The type that you hear people commonly complain about and why people “hate” going to dealerships. Once the car was purchased, more lengthy issues occurred. Just getting the vehicle from the showroom floor to the parking lot took a long time. Once we got it into the parking lot the EV charging cable was missing along with the roadside kit. The rep kept insisting we keep our used roadside kit in case he couldn’t find what was supposed to come with the vehicle. Finally after another long wait the sales person came back with the ev cord, roadside kit, manual, and everything that was supposed to be in the vehicle upon purchase. After driving off, we found that aside from the driver side, none of the window or door lock buttons work. We also thought that the it needed windshield wiper fluid. After further inspections, the fluid is completely full. The car just doesn’t spray it out onto the window so, there’s a pump issue. After purchasing the vehicle we received a courtesy call. I told them everything I’ve written here and was told I would get a call from a manager. That never happened. Does this place even have managers, I wonder in hindsight?? Instead, I was called by the sales person who told me to take videos of the problems and send them to him. I’m not sure what good that will do. We live far away and I’ll just need to take it to the closest dealership for inspection. This was the worst car buying experience I’ve ever had. I hadn’t had poor ones before so, this really shed light on why people traditionally hate going to the dealership. Now I know and I hope to never have to return to this dealer. More

by JEREME_SWAIN Verified Customer Verified Customer

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The service was great from the time that I walked in to the time that I walked out with my new vehicle. the time that I walked out with my new vehicle. More

by jcp750 Verified Customer Verified Customer

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Great service and buy experience. Very knowledgeable, honest and helpful. Very professional and respectful all the time Very knowledgeable, honest and helpful. Very professional and respectful all the time More

by SIEMPRELUGO14 Verified Customer Verified Customer

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Biggest scam ever! !! Tried charging me for 9+ hours of work and they only worked on my car for less than three hours. Heard other saying the same type of things. The !! Tried charging me for 9+ hours of work and they only worked on my car for less than three hours. Heard other saying the same type of things. These guys are crooks. Never going to this place again. Been working with auto dealers for 30+ years and this was absolutely the worst service ever. They did not even do the first thing I asked them to do and I had to leave my car for an additional day. More

by tgrover1 Verified Customer Verified Customer

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Amazing Personal Efficient Speedy Service Very friendly and courteous staff Transparent and thorough review of my jeep and courteous staff Transparent and thorough review of my jeep More

by COWBOYDR Verified Customer Verified Customer

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Excellent customer service. They were very attentive to my wants/needs when looking for our new family vehicle. My salesman Yunior Alvarez helped me find the exact vehicle for w They were very attentive to my wants/needs when looking for our new family vehicle. My salesman Yunior Alvarez helped me find the exact vehicle for what my family needed. He went above and beyond to help us. Plus the people who work there are polite, helpful, and very welcoming to all who show up there. There was no hovering making me feel uncomfortable. Jimmy Vega ho is one of the managers there made us feel like family and put us at ease during the purchasing process, which was awesome for my time spent at the dealership. All in all a great experience at this dealership with no hassles or problems to deal with. Definitely getting my next vehicle here. More

by EQBACON4 Verified Customer Verified Customer

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Best down the best team of individuals. The service was premium. They were able to meet my needs as a new car buyer and educated me and followed up with me months later after the deal was d The service was premium. They were able to meet my needs as a new car buyer and educated me and followed up with me months later after the deal was done. You can sense the team work More

by ROSSFLEARYESTATES Verified Customer Verified Customer

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Service department is reliable but I would not recommend the sales department. Unprofessional and not prepared. the sales department. Unprofessional and not prepared. More

by ZULZ82 Verified Customer Verified Customer

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