Jin Cai

Excellent Service Experience Very Knowledgable Courteous Listened well Kept me informed Kind and I will be returning with this Type of service experience Knowledgable Courteous Listened well Kept me informed Kind and I will be returning with this Type of service experience More

by Steve Kahn Verified Customer Verified Customer

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All the feel good vibes that I initially got when I purchased my VW from Archer, carry on to the Service Dept. My Service Rep, Jin is terrific. He is clear in communicating the entire process. I feel purchased my VW from Archer, carry on to the Service Dept. My Service Rep, Jin is terrific. He is clear in communicating the entire process. I feel very confident in bringing my vehicle for service. The location is easily accessible and the completion time of the work was great. More

by thorson.laura Verified Customer Verified Customer

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Jin, was absolutely wonderful. My airbag light was on after having my radio replaced. He recommended I come to the service department and have them diagnose the problem. I let h My airbag light was on after having my radio replaced. He recommended I come to the service department and have them diagnose the problem. I let him know that I was concerned about not having my car available for work. He said no problem, I will make sure that you have your car or transportation to work. I dropped my car off Thursday evening. He texted me at 6:50 AM the following morning to tell me my vehicle was ready. I was thankful to him beyond measure. He is always so kind and efficient. Jin is the reason I continue to return to Archer Volkswagen for service repair. More

by ninacuervo Verified Customer Verified Customer

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Jin was great. He ensured that I was greeted promptly and understood the process. The oil changes was quick and they didn't try to sell me hundreds of dollars worth He ensured that I was greeted promptly and understood the process. The oil changes was quick and they didn't try to sell me hundreds of dollars worth of service like the other VW dealership. More

by brilynn22 Verified Customer Verified Customer

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Advisor Jin is very accommodating. However service is quite slow. I was the first appointment in the morning but still took 1.5 hour just for an oil change. However service is quite slow. I was the first appointment in the morning but still took 1.5 hour just for an oil change. More

by JOHN Verified Customer Verified Customer

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Jin is was incredibly helpful. Very happy with the prompt resolution of the issue with the vehicle. Very happy with the prompt resolution of the issue with the vehicle. More

by ruslan.nuriakhmetov Verified Customer Verified Customer

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Trustworthy, helpful and knowledgeable sales people, great vehicles selection, no pressure, friendly attitude, will come back next lease. great vehicles selection, no pressure, friendly attitude, will come back next lease. More

by syedfarid95 Verified Customer Verified Customer

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I received the best service and attention. Jin is a great service representative. I appreciate his hard work. Jin is a great service representative. I appreciate his hard work. More

by nelsy_martinez Verified Customer Verified Customer

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We were happy to get the tire puncture plugged and brakes flushed as part of scheduled maintenance. The needs maintenance code wasn't cleared so we have to make another trip. flushed as part of scheduled maintenance. The needs maintenance code wasn't cleared so we have to make another trip. More

by RGIBBO3 Verified Customer Verified Customer

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Exceptional customer service and quality of work. Great communication and provided updates on when work would be completed. Great communication and provided updates on when work would be completed. More

by DONETHKM Verified Customer Verified Customer

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