Jin Cai | Page 6

I got my problem resolved and I appreciate you're understanding of this situation thank you George. understanding of this situation thank you George. More

by berkh.j.sr Verified Customer Verified Customer

Report | Print

I arrived 30 minutes early for the 9 oclock appointment for the 1st of 2 complimentary oil changes and tire rotations as part of the 2 year lease agreement. I was then told that the tire rotation would cos for the 1st of 2 complimentary oil changes and tire rotations as part of the 2 year lease agreement. I was then told that the tire rotation would cost $25.00 and not free or complimentary as advertised. I was told that my required service shouldn't take very long but i was not given a time of completion. Later I received an email stating time of completion to be 6:35 pm. Lastly, shortly after 10:30 am I received an email that my car was being washed and ready to go in minutes. Sadly my car was not washed as said. Usually when Archer washes my car, it's dripping water and there are signs of water spots. Also, I had just washed and detailed my car the evening before I brought it to the dealership for service and the windows still had the swirl marks from my work. More

by Otis Patterson Verified Customer Verified Customer

Report | Print

i gave 3 coz key fob was not fixed. i will come . i wll change if they can fix it. i will come . i wll change if they can fix it. More

by wilbert_biadang17 Verified Customer Verified Customer

Report | Print

Excellent service! Very fast! They explain everything very well. Always great to do business with them. Very fast! They explain everything very well. Always great to do business with them. More

by Jimmy Houston Verified Customer Verified Customer

Report | Print

I’ve liked their service, except this last one. Had my car for 3 weeks waiting for a part so my car could get serviced. Service guy was horrible, gave me every excuse he could think of. Never kept Had my car for 3 weeks waiting for a part so my car could get serviced. Service guy was horrible, gave me every excuse he could think of. Never kept me in the loop. I always had to call him to get any sort of excuses he could think of. Made me rethink if I’ll ever own another VW car. Glad to finally have my car back. Thumbs down this time on VW service. More

by carlos.alberto1658 Verified Customer Verified Customer

Report | Print

Friendly environment, outstanding service. Ride was available, what helped a lot. Great place. So happy. Ride was available, what helped a lot. Great place. So happy. More

by dudajurimi Verified Customer Verified Customer

Report | Print

Professional, courteous employees from the porters to the cashiers and service department employees. Jin answered all my questions and kept in touch with me from the time my car was towed in until I picked i cashiers and service department employees. Jin answered all my questions and kept in touch with me from the time my car was towed in until I picked it up when ready. More

Report | Print

Great service. My service advisor was friendly and knowledgeable. I will visit Archer Service again. My service advisor was friendly and knowledgeable. I will visit Archer Service again. More

by mikegone00 Verified Customer Verified Customer

Report | Print

Jin was great! The service took a bit longer than I expected but overall the service was good and experience was well. The service took a bit longer than I expected but overall the service was good and experience was well. More

by kimberly.guzman18 Verified Customer Verified Customer

Report | Print

Service has been great overall. The only reason I might have given this a 4 star is because a few items on the inspection report came back as urgent (do now) when in fact they were The only reason I might have given this a 4 star is because a few items on the inspection report came back as urgent (do now) when in fact they were not. Jin quickly acknowledged this when I brought it to his attention and we got it corrected. He also helped arrange pickup/dropoff which was super helpful. More

by SHOBY.JOHN Verified Customer Verified Customer

Report | Print