Jo Carroll
Jo Carroll at Germain Mazda West

Jo Carroll | Page 5

Service Writer

Germain Mazda West

1345 Automall Parkway
Columbus, OH 43228

Contact Me
5.0
62 Reviews

hi, I'm Jo! ⊹ ࣪ ˖ resident miata enthusiast and knowledgeable of all things Mazda. I've been in the industry for almost 4 years and always enjoy helping people love their vehicle. Whether you've had your car for 6 years or 6 months, I can help you figure out the best plan for keeping your Mazda in top shape! When I am not at work, I enjoy frequenting Columbus Crew games with my family, playing with my cat Pippa, and attending concerts ᓚ₍⑅^..^₎♡

Dealership Experience

4 yrs

Industry Experience

4 yrs

5.0

62 Reviews

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62 Reviews of Jo Carroll

July 21, 2025

Dealership Rating
Employee Rating

I always have the best experience at Germain Mazda West. They give great service and communication! More

by JCELLIOTT13
Recommend Dealer
Yes
Jul 22, 2025

Germain Mazda West responded

Thanks so much for the 5-star review of Germain Mazda West!

July 17, 2025

Dealership Rating
Employee Rating

The dealership is very responsive to all my questions and provides excellent service. Very happy with them. More

by SBRUCE0
Recommend Dealer
Yes

Other Employees Tagged: Kyle Schuchter

Jul 18, 2025

Germain Mazda West responded

Thank you for the great review! We appreciate your business and hope to see you again at Germain Mazda West.

July 13, 2025

Dealership Rating
Employee Rating

Great service done in a timely manner. Took my car in for routine service and to investigate a clunking sound up front. They found that the bolts on the steering rack were loose. No add More

by gregory.s.blair
Recommend Dealer
Yes

Other Employees Tagged: Efrain Hidalgo, Ron Pineda

Jul 14, 2025

Germain Mazda West responded

Gregory, we are happy to have earned your business! Thank you for choosing Germain Mazda West and for highlighting the great work of our team. See you next time!

July 08, 2025

Dealership Rating
Employee Rating

Always a pleasure servicing with Germain Mazda West. They make it easy and comfortable! It's always a pleasure servicing my Mazda with Germain Mazda West. They make it easy and comfortable! I recommend More

by kkanicki
Recommend Dealer
Yes

Other Employees Tagged: Jolie Carroll

Jul 08, 2025

Germain Mazda West responded

That means a lot to us! Thank you for choosing Germain Mazda West and for sharing your support.

July 06, 2025

Dealership Rating
Employee Rating

Pleasant staff, and they get you in and out in a timely manner. Would recommend More

by sdamm327
Recommend Dealer
Yes

Other Employees Tagged: Efrain Hidalgo

Jul 07, 2025

Germain Mazda West responded

Thank you for recommending Germain Mazda West! Drive safe and take care!

July 01, 2025

Dealership Rating
Employee Rating

Easy to schedule appointments. Excellent customer service, with prompt and timely service upon arrival. Very comfortable waiting area. More

by SCLEVENGE
Recommend Dealer
Yes

Other Employees Tagged: Efrain Hidalgo

Jul 02, 2025

Germain Mazda West responded

Thank you for sharing your experience! We're delighted to hear that our team at Germain Mazda West provided excellent customer service and a comfortable waiting area. We look forward to serving you again in the future!

July 01, 2025

Dealership Rating
Employee Rating

Great environment. Very satisfied with the service I have received at this point. Look forward to future experiences. More

by JLSHAH2010
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 02, 2025

Germain Mazda West responded

Thank you for the positive feedback! We're happy to hear you're satisfied with your experience at Germain Mazda West. We look forward to serving you again in the future!

June 29, 2025

Dealership Rating
Employee Rating

Clean efficient courteous and services my car in a timely manner and provided great customer service More

by THOMAS.LAPRISE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 02, 2025

Germain Mazda West responded

Thanks for sharing your stellar experience with our team at Germain Mazda West! Safe travels, Thomas!

June 28, 2025

Dealership Rating
Employee Rating

Very warm welcome and accommodating me as well. They offered free snacks and coffee while waiting for the service maintence done. Good Job! More

by JDEELANDERO
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Efrain Hidalgo

Jul 01, 2025

Germain Mazda West responded

We're delighted to hear you felt welcomed and enjoyed the amenities at Germain Mazda West. Thanks for sharing your experience with us!

June 28, 2025

Dealership Rating
Employee Rating

They were friendly and fast . I will recommend some friends to try Mazda. It’s my first time using Mazda More

by DBAICHAH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kyra Kanicki, Efrain Hidalgo

Jul 01, 2025

Germain Mazda West responded

We're thrilled to hear that your first experience with Germain Mazda West was a positive one! Thank you for recommending us to your friends. Enjoy the ride!

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