Joanna Oates

Joanna Oates and the Rallye Lexus people did a great job of servicing my car on the last visit as usual of servicing my car on the last visit as usual More

by Marty123 Verified Customer Verified Customer

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I have purchased or leased 5 vehicles from Rallye Lexus and am always very pleased with the sales and service departments which are top notch. The service advisors are very knowledgeable, professional and and am always very pleased with the sales and service departments which are top notch. The service advisors are very knowledgeable, professional and always try to do the right thing. Highly recommended! More

by MARTY Verified Customer Verified Customer

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Joanna has always been an excellent representative. She is very helpful and knowledgeable. Always looking out for the customer. She is very helpful and knowledgeable. Always looking out for the customer. More

by AARONSHA Verified Customer Verified Customer

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I have been a Rallye customer for over 17 years. Joanna and staff have always treated me professionally. I would and have recommended Rallye to friends and family. Joanna and staff have always treated me professionally. I would and have recommended Rallye to friends and family. More

by RFERARES Verified Customer Verified Customer

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Excellent customer service very professional dealership and service center very glad I chose rally for my Lexus dealer and service center very glad I chose rally for my Lexus dealer More

by WSPITERI Verified Customer Verified Customer

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I cannot say enough great things about my recent experience with Joanna and the team at Rallye Lexus. When my check engine light came on just days before an anniversary trip to the city, I was under experience with Joanna and the team at Rallye Lexus. When my check engine light came on just days before an anniversary trip to the city, I was understandably anxious. I called Rallye in a bit of a panic, and Joanna immediately stepped in to help. Within minutes, she had arranged for my car to be picked up and a loaner dropped off, talk about going above and beyond. What truly stood out was the speed and clarity with which Joanna handled everything. Within an hour, she called with a clear diagnosis and the fantastic news that the necessary part would arrive in time to complete the repair within 48 hours, just in time for my trip. Her calm, professional manner turned a potentially stressful situation into a smooth and effortless experience. Every interaction I’ve had with Joanna and Rallye Lexus has been exceptional. The level of professionalism, attention to detail, and genuine care they show for their clients is unmatched. They’ve set a new standard for what customer service should be, and it’s a big part of why I’ll never take my business anywhere else. Thank you, Joanna, for once again delivering outstanding service. You truly make every client feel like a VIP. More

by TEAM0 Verified Customer Verified Customer

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Maria was very helpful in getting my vehicle back to me She arranged to having it dropped off at a convenient location She arranged to having it dropped off at a convenient location More

by VITONAP Verified Customer Verified Customer

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The work done on the car was fine. The only drawbacks: the radio station in the car was changed, the inside mirror was out of its regular position, and when I arrived at home (just two The only drawbacks: the radio station in the car was changed, the inside mirror was out of its regular position, and when I arrived at home (just two miles away) I realized the hood was not completely closed. Did it go through the carwash that way? More

by VJDB Verified Customer Verified Customer

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Great service as usual. We have been loyal customers for over 10 years. Thank you Anthony for all of your help. We have been loyal customers for over 10 years. Thank you Anthony for all of your help. More

by DRZELLER Verified Customer Verified Customer

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I am not happy with Rally Lexus Service Dept or Sales Dept. I purchased a vehicle I did not want because I was lied to regarding the delivery date. Then about 6 months later the Navigation System went CR Dept. I purchased a vehicle I did not want because I was lied to regarding the delivery date. Then about 6 months later the Navigation System went CRAZY! Driving me around in circles and taking me on far away directions, going north, then south. Back and forth, giving totally incorrect traveling times and estimates half the time it should take. And the Lexus Techie says he can see the problem, but does not know how to fix it. On my last visit, they wanted to preform service that wasn’t due for 3000 miles. I have had all my service completed at Lexus, except, I changed the oil myself at less than 600 miles. If they wanted to preform to preform extra work FIX the NAVIGATION SYSTEM! I cannot wait to sell this piece of LEXUS CRAP! All they care about is these reviews, so this is my only avenue to warning other future suckers that they LIE! Could not get the COLOR I WANTED Could not get the OPTIONS I WANTED And had to buy the 3 sets of rugs and other dealership money makers. Wheel Locks, ect I was okay with that until the car that I ordered was late arriving. My original salesman quit! And the replacement Salesman tells me, the car won’t be delivered for another month. I explain that the Salesman said it would be here tomorrow. Coldly he said about a month until it arrives. I had to sell my 2021 Chevy Tarverse fairly loaded because Lexus only takes Toyota and Lexus on trade ins. We’ll offer you half what it is worth. So I sold it privately and was without a car. More

by CWCOMERFORD Verified Customer Verified Customer

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