Joanna Oates

The work done on the car was fine. The only drawbacks: the radio station in the car was changed, the inside mirror was out of its regular position, and when I arrived at home (just two The only drawbacks: the radio station in the car was changed, the inside mirror was out of its regular position, and when I arrived at home (just two miles away) I realized the hood was not completely closed. Did it go through the carwash that way? More

by VJDB Verified Customer Verified Customer

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Great service as usual. We have been loyal customers for over 10 years. Thank you Anthony for all of your help. We have been loyal customers for over 10 years. Thank you Anthony for all of your help. More

by DRZELLER Verified Customer Verified Customer

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I am not happy with Rally Lexus Service Dept or Sales Dept. I purchased a vehicle I did not want because I was lied to regarding the delivery date. Then about 6 months later the Navigation System went CR Dept. I purchased a vehicle I did not want because I was lied to regarding the delivery date. Then about 6 months later the Navigation System went CRAZY! Driving me around in circles and taking me on far away directions, going north, then south. Back and forth, giving totally incorrect traveling times and estimates half the time it should take. And the Lexus Techie says he can see the problem, but does not know how to fix it. On my last visit, they wanted to preform service that wasn’t due for 3000 miles. I have had all my service completed at Lexus, except, I changed the oil myself at less than 600 miles. If they wanted to preform to preform extra work FIX the NAVIGATION SYSTEM! I cannot wait to sell this piece of LEXUS CRAP! All they care about is these reviews, so this is my only avenue to warning other future suckers that they LIE! Could not get the COLOR I WANTED Could not get the OPTIONS I WANTED And had to buy the 3 sets of rugs and other dealership money makers. Wheel Locks, ect I was okay with that until the car that I ordered was late arriving. My original salesman quit! And the replacement Salesman tells me, the car won’t be delivered for another month. I explain that the Salesman said it would be here tomorrow. Coldly he said about a month until it arrives. I had to sell my 2021 Chevy Tarverse fairly loaded because Lexus only takes Toyota and Lexus on trade ins. We’ll offer you half what it is worth. So I sold it privately and was without a car. More

by CWCOMERFORD Verified Customer Verified Customer

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Rally is the worst dealership around in my opinion! In 2023 I decided to purchase a GX. I wanted the middle model, I have poor hearing so the sound system is useless to me. And I wanted WHITE, it is a In 2023 I decided to purchase a GX. I wanted the middle model, I have poor hearing so the sound system is useless to me. And I wanted WHITE, it is a beautiful color on the GX. Well, I got a salesman who hated the place and he screwed me. Told me no White GX’s would be available, the Asain Community buys all of them. So I ended up with an off silver colored GX, I also wanted the built in traffic camera. He ordered it and I left a deposit. He ordered it with all the unnecessary crap on it, extra set carpets, weather guard mats, wheel locks, ect. I wasn’t happy but it would be here in a month. Then I see White GX’s in Rally’s lot and at Stoler Lexus. Hard way to find out your salesman is a liar! Three and a half weeks later I stop in to check on my car, told it would be maybe another month by the Salesman that took over my car sales. He was rude, saying that I’m telling you when it is coming. I should have walked away. I had sold my car privately and was now without a car. Lexus does not want trade ins, except Toyota and Lexus Vehicles. They’ll offer half or less than it is worth. Well I ended up buying a car off the lot and it continued to go south! The Navigation System goes CRAZY with directions, the Lexus I.T. Techie found the problem, but did not know how to fix it. So my Navigation System is useless. So I bought a Garmin it works great, GM Navigation Systems use SD cards, Lexus doesn’t and they cannot fix it. The gas tank is small, got to fill it every 4 or 5 days. Gas mileage is worse than Suburban. And the Staff tell me either that’s not my job or I wasn’t your service person when that happened. Go to a Dealer where they take responsibility and do their jobs! Instead of doing a job on you! More

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Great service and customer interface skills. They were accommodating and polite, asked if I needed anything during my wait. They were accommodating and polite, asked if I needed anything during my wait. More

by SAL_CIPPO Verified Customer Verified Customer

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Great service. They were a big help and got my car back in time which was helpful. They were a big help and got my car back in time which was helpful. More

by josephmarciano228 Verified Customer Verified Customer

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Always a good Experience at this location; Michael was great very informative . Will return again great very informative . Will return again More

by tremainetinsley25 Verified Customer Verified Customer

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One of the places to do business I am a customer for almost 15 years now almost 15 years now More

by ABBAS.BAQUERI Verified Customer Verified Customer

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Horrible Everytime I go there to get service there is horrible! I only go there because I live very close to it but I prefer larchmont Lexus next time I will drive an hour to get better service more , mo horrible! I only go there because I live very close to it but I prefer larchmont Lexus next time I will drive an hour to get better service more , more considerate for my time More

by MELMANZDA12KNOW Verified Customer Verified Customer

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It is always very accommodating. If you walk on without an appointment they are very helpful. When you wait for your vehicle they give you an update from time to time. Very helpful. If you walk on without an appointment they are very helpful. When you wait for your vehicle they give you an update from time to time. Very helpful. Nice goodies More

by MRSPANO10 Verified Customer Verified Customer

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