Joanne Palmer
Joanne Palmer at Subaru of Utica
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Joanne Palmer | Page 7

Service Advisor

Subaru of Utica

5036 Commercial Drive
Utica, NY 13495

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4.8
94 Reviews
4.8

94 Reviews

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94 Reviews of Joanne Palmer

March 06, 2024

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Employee Rating

did not have appointment,was concerned because tire pressure light remained on after checking that all tires at proper inflation. offered could wait,20-30 min to have checked or make appointment for ne More

by MOMMABRUNET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Orbinati

Mar 06, 2024

Subaru of Utica responded

Thank you very much for trusting us with your tire repair needs. We're happy to have been able to help and get you safely back on the road following a valve stem replacement. Your feedback is sincerely appreciated, and we hope you'll choose to work with us again here at Subaru of Utica.

March 05, 2024

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Very courteous and my car was done in a timely manner! ! Everyone is very friendly. Even get to see my salesman!! More

by PHELPSKI
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Mar 05, 2024

Subaru of Utica responded

Thank you very much for choosing us to care for your vehicle at Subaru of Utica. It was our pleasure to deliver you friendly, timely service and your feedback is much appreciated. Travel safe and we'll see you again whenever we can next be of service.

March 05, 2024

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Satisfied except for underestimate of time the job would take. Also was not told this would happen. More

by STUARTJOSEPH50
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Recommend Dealer
Yes
Mar 05, 2024

Subaru of Utica responded

Thank you, Stuart, for your business and critical feedback. Regrettably unforeseeable delays can occur sometimes when we are caring for your vehicle, and we sincerely appreciate your patience as we worked through them. Please know we are always striving to improve in every area and will work to do better when you next visit.

March 02, 2024

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Very professional, courteous and helpful. Even with a crush of extra service due to a storm they made the visit a good one. More

by KB2VLP
Service Price Transparency
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Recommend Dealer
Yes
Mar 05, 2024

Subaru of Utica responded

We appreciate your patience and understanding, and thank you very much for leaving us such thoughtful feedback. It's always nice to hear our Subaru of Utica service guests enjoyed their visit, and that the team's professional and courteous help shined. Please travel safe and consider us again for any future automotive needs.

February 29, 2024

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Pleased but wait time was double the time I was told it would be when I got there More

by CVEHOSKI
Recommend Dealer
Yes

Other Employees Tagged: Nick Orbinati

Mar 01, 2024

Subaru of Utica responded

Thank you for your positive feedback and patience while we tended to your vehicle. Regrettably unforeseeable delays can occur on occasion, and we apologize for any inconvenience you were caused. We're happy to hear you remain pleased with our efforts and will work to do better when you next visit.

February 23, 2024

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I went in for clanging noises underneath my car. They fixed that. Plus they found a dangerous gash in one of my tires that would have been a huge problem if not fixed. I got a new tire to replace th More

by mfioreflower
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Nick Orbinati

Feb 23, 2024

Subaru of Utica responded

Thank you for your thoughtful feedback. Keeping our Subaru of Utica guests safely on the road is our highest priority, and we're happy to have been able to help with your repair and tire replacement needs. Drive safe and reach out to us again anytime we can be of service down the road.

February 23, 2024

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Like the way customers are handled from check-in to check-out. Person to person dialog and video explaining what is planned and what is being. And everything was explained thoroughly, even where the c More

by HWOOD03
Service Price Transparency
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Service Time
Recommend Dealer
Yes
Feb 23, 2024

Subaru of Utica responded

We're glad to know you had a great experience with us at Subaru of Utica! Our team strives for clear communication and top-notch service from start to finish, and your compliments are appreciated. Thank you for the two thumbs up, and your trust in us with your automotive needs. Travel safe and come see us again whenever we can be of service.

February 23, 2024

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The service was professional and courteous. The video of the service was greatly appreciated, all the service people are knowledgeable and friendly. More

by SCIALDONE4
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Tyler Basset

Feb 23, 2024

Subaru of Utica responded

Thank you very much for sharing your positive feedback with our team. It's always great to hear from Subaru of Utica guests who found value in our video service, and it was our pleasure to provide you knowledgeable, friendly and professional assistance. Safe travels and we'll see you again next time.

February 23, 2024

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It was my first time getting serviced here and I was not sure what to expect but Joanne was wonderful and walked me through everything. Service was quick. I was told 1 hour and it was under that. I never go More

by TERRIMAC11
Service Price Transparency
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Recommend Dealer
Yes
Feb 26, 2024

Subaru of Utica responded

We're glad to know your first service experience at Subaru of Utica went smoothly and quickly, Terri! We appreciate the feedback about Joanne's helpfulness, and we'll make sure you receive that video next time. Let us know if there is anything else we can do differently to earn your five stars next time!

February 22, 2024

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Employee Rating

Love love the Service Team at Subaru of Utica! ! I always feel welcomed & appreciated & comfortable!! More

by KACHINASUE
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Dan Perkins, Tyler Davos , Mike Green

Feb 22, 2024

Subaru of Utica responded

We love having you here at Subaru of Utica! Thank you very much for your kind and thoughtful feedback. It's our pleasure to help keep you comfortable as we tend to your vehicle, and we very much appreciate you trusting us with its care. Safe travels and we'll see you again next time.

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