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Joanne Sasso
Joanne Sasso at Colonial Nissan of Medford

Joanne Sasso | Page 34

Service Advisor

Colonial Nissan of Medford

104 Mystic Ave
Medford, MA 02155

Contact Me
4.8
545 Reviews

Dealership Experience

17 yrs, 10 mos

Industry Experience

44 yrs, 1 mo

Languages Spoken

English English

4.8

545 Reviews

Write a Review

545 Reviews of Joanne Sasso

November 20, 2023

Dealership Rating
Employee Rating

This dealership is very good. The service work was done quickly and well, and customer waiting time was good. More

by K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 21, 2023

Colonial Nissan of Medford responded

It's great to hear that Joanne was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Nissan of Medford! Alex Chase, Service Manager achase@nissanofmedford.com

November 16, 2023

Dealership Rating
Employee Rating

Love the people, the atmosphere, the professionalism, and workmanship here at Colonial. Actually looking forward to returning for all of my car maintenance needs in the future. More

by cdc8609
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona , Alex Chase, Declan Foyle

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Nov 16, 2023

Colonial Nissan of Medford responded

Thank you for choosing Colonial Nissan of Medford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Alex Chase, Service Manager achase@nissanofmedford.com

November 13, 2023

Dealership Rating
Employee Rating

This dealership is awesome. The costumer service is profesional, kind and caring. The service for my car exceptional! Love this dealership! More

by YASMINEROLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona

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Nov 13, 2023

Colonial Nissan of Medford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Alex Chase, Service Manager achase@nissanofmedford.com

November 08, 2023

Dealership Rating
Employee Rating

Thanks best service I ever had good customer service they told me all the problem I. Car had and fixed it. More

by aryalnp1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 09, 2023

Colonial Nissan of Medford responded

Thank you for taking the time to share your feedback with us. Joanne and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Alex Chase, Service Manager achase@nissanofmedford.com

November 08, 2023

Dealership Rating
Employee Rating

Always fills my needs with my vehicle excellent service and excellent service desk people joann More

by HAZELFORREST54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona

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Nov 09, 2023

Colonial Nissan of Medford responded

Hazel, We are very happy to hear Joanne provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Alex Chase, Service Manager achase@nissanofmedford.com

November 06, 2023

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Employee Rating

Ripoff dealership. Did work that i never told them to do. Never going back there. Going to report with rmv and nissan. More

by btamber83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jessica Licona

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Nov 07, 2023

Colonial Nissan of Medford responded

Thank you Joe Bellizia

Nov 09, 2023

Colonial Nissan of Medford responded

I can post why this is false report but you can not fight city hall we will take you out of our system, thanks for letting us know. Joe Bellizia

November 05, 2023

Dealership Rating
Employee Rating

Tried to rip me off, told me , gave me dirty oil in oil change after refusing additional services, stay away More

by lepardo131
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Nov 06, 2023

Colonial Nissan of Medford responded

We did do an oil and filter service to the customers vehicle, and did not put the old oil back in it they got their paper work that the oil service was done. Yes the customer did wait longer than expected, and the manager gave the customer the oil and filter service at no charge to them. The vehicle does have a rusted and porous oil pan, they chose not to have it done. So they have and oil service done, find out wrongs wrong with their vehicle, and it is done at no charge to the customer. ??????? Sincerely Joe Bellizia

Nov 06, 2023

lepardo131 responded

I saw the oil come out of the car with my own eyes from other repair shop dont believe the response, just saving face

November 03, 2023

Dealership Rating
Employee Rating

Joanne was great! Very polite and knowledgeable. I was informed I could reach out if o needed anything. More

by CHANGELIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona

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Nov 04, 2023

Colonial Nissan of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Joanne and our team, and we look forward to working with you again. Alex Chase, Service Manager achase@nissanofmedford.com

November 03, 2023

Dealership Rating
Employee Rating

Personnel is personable and professional. They will make sure you are always happy with their service. More

by JOSIESTUTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona

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Nov 04, 2023

Colonial Nissan of Medford responded

Thank you, Josie, for choosing Colonial Nissan of Medford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Alex Chase, Service Manager achase@nissanofmedford.com

November 02, 2023

Dealership Rating
Employee Rating

Horrible, appointment made car brought in called few days later. Was told hadn’t looked at it yet. . The Service guy Brandon and his boss were rude and totally didn’t care. Bought several cars there. Will ne More

by N.KOTZUBA
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Nov 03, 2023

Colonial Nissan of Medford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Alex Chase, Service Manager achase@nissanofmedford.com

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