Joanne Sasso | Page 35

Great service! They explained everything and went over the bill and service that was done. They explained how car was looking if there were any concerns! They explained everything and went over the bill and service that was done. They explained how car was looking if there were any concerns! More

by seanmhoar Verified Customer Verified Customer

Report | Print

Very friendly and courteous staff. My car was returned to me earlier than time promised. My car was returned to me earlier than time promised. More

by ROMO0928 Verified Customer Verified Customer

Report | Print

I don't normally go to Colonial to get my car serviced and I was really hesitant about going to its service center, but i needed to get my car checked out. My hesitancy was mainly because of a previously and I was really hesitant about going to its service center, but i needed to get my car checked out. My hesitancy was mainly because of a previously subpar experience I had with them, in which they stated they fixed the tranmission issue that my previous car had and I realized pretty quickly while leaving the lot that they didn't. Car shook like I was driving through an earthquake. They would've known that had they actually driven the car. So, my hesitancy was valid. Anyway, the man at the service desk was really nice and welcomed me warmly but my issue is with the technicians/mechanics who looked at my car. They didn't fix the issue that I had come to them for and pretty much said there was no flapping sound coming from my car, but a grinding sound, even though I repeated stated there was. I suspected the flapping sound was a worn fan belt but they said it was broken heat shield clamps that was possibley causing the noise. It wasn't. They "fixed" the issue but as soon as I left the lot the car was still making the noise so I knew for certain they didn't throughly look at my car, which I paid $185 to have them "diagnose" the problem. Rather than going back and telling them the issue was not fixed, I just went somewhere else, and they replaced the fanbelt for me. I didn't want to deal with that headache again. So, after all that I learned my lesson, and I won't be using the Colonial Nissan of Medford Service Center anytime in the foreseeable future. I don't know, maybe I just have bad luck with them but I won't be coming back. More

by Dtheodat Verified Customer Verified Customer

Report | Print

I bought my car in for service for 2 recalls and evaluation of one of my tires since I have warranty on it. The staff was ready for me on time. The services were provided and tire claim went withou evaluation of one of my tires since I have warranty on it. The staff was ready for me on time. The services were provided and tire claim went without any issue. The service was complete on time. The staff is amazing there and make you feel like you are part of their family! Thank you for all you do! More

by CPAIVA2007 Verified Customer Verified Customer

Report | Print

The visit was very fast and the work done was amazing. The staff were also very friendly! The staff were also very friendly! More

by jacob.kassama Verified Customer Verified Customer

Report | Print

Joanne was great and made sure I understood everything that was going to be done to my car. I had some questions about my extended warranty that she was able to answer. Everyone I have ever dealt with at that was going to be done to my car. I had some questions about my extended warranty that she was able to answer. Everyone I have ever dealt with at Colonial Nissan has been really pleasant and helpful. More

by JOYCEAMORIM Verified Customer Verified Customer

Report | Print

Great service &, very very easy to work with. In &, out service &,Friendly as well. Thank you. In &, out service &,Friendly as well. Thank you. More

by tfillis86 Verified Customer Verified Customer

Report | Print

Always dependable and thorough service. I especially appreciate that they alert us to potential future service needs. This type of customers services helps us plan our next service without I especially appreciate that they alert us to potential future service needs. This type of customers services helps us plan our next service without experiencing a emergency. More

by LIMMEG3 Verified Customer Verified Customer

Report | Print

Always so professional, timely and courteous. I always have a pleasant experience there and will only bring my vehicle to this location for service because of that. I always have a pleasant experience there and will only bring my vehicle to this location for service because of that. More

by travisthomas16 Verified Customer Verified Customer

Report | Print

Joanne helped me and she was attentive and caring—one of the best experiences I've had at a dealership service center. Fast, efficient, and knowledgeable. the best experiences I've had at a dealership service center. Fast, efficient, and knowledgeable. More

by IC Verified Customer Verified Customer

Report | Print