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Joanne Sasso
Joanne Sasso at Colonial Nissan of Medford

Joanne Sasso | Page 39

Service Advisor

Colonial Nissan of Medford

104 Mystic Ave
Medford, MA 02155

Contact Me
4.8
545 Reviews

Dealership Experience

17 yrs, 10 mos

Industry Experience

44 yrs, 1 mo

Languages Spoken

English English

4.8

545 Reviews

Write a Review

545 Reviews of Joanne Sasso

August 21, 2023

Dealership Rating
Employee Rating

Came for the same issue two times, and it is still not fixed. Not Happy! More

by YONATANABUNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jessica Licona

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Aug 24, 2023

Colonial Nissan of Medford responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Alex Chase, Service Manager achase@nissanofmedford.com

August 18, 2023

Dealership Rating
Employee Rating

service was top-notch,would high recommend if you own and service a nissan thank you so much More

by rr974754
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 18, 2023

Colonial Nissan of Medford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Alex Chase, Service Manager achase@nissanofmedford.com

August 17, 2023

Dealership Rating
Employee Rating

service did some much to get me my car,faster than i thought,very happy with overall service More

by rr974754
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona

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Aug 18, 2023

Colonial Nissan of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Nissan of Medford. Alex Chase, Service Manager achase@nissanofmedford.com

August 16, 2023

Dealership Rating
Employee Rating

Always prompt courteous service. Person I dealt with very helpful and pleasant.Needed to reschedule because of illness no problem. Came to this dealership because on the excellent cu More

by teresarj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona, Joe Bellizia, Andy Bellizia, Gerson Ruiz, Carl Tagliamonte , Alex Chase, Blanca Escobar, Declan Foyle

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Aug 16, 2023

Colonial Nissan of Medford responded

Thanks for sharing your thoughts about your experience with Colonial Nissan of Medford. We appreciate your business and hope to see you again soon! Alex Chase, Service Manager achase@nissanofmedford.com

August 15, 2023

Dealership Rating
Employee Rating

Great service! Everyone was really nice and I was able to get San appointment that same week. More

by taraandgianna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona

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Aug 16, 2023

Colonial Nissan of Medford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Alex Chase, Service Manager achase@nissanofmedford.com

August 14, 2023

Dealership Rating
Employee Rating

Service department is really good here, Joanne kept me inform on the process and costs and also handling the annoying calls for warranty that other dealer made me do to confirm parts to cover. More

by DDL25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 15, 2023

Colonial Nissan of Medford responded

Quality customer service is always our number one priority, and we're happy to hear that Joanne met your expectations. Thank you for choosing Colonial Nissan of Medford, we look forward to having you as a valued customer for many years to come! Alex Chase, Service Manager achase@nissanofmedford.com

August 14, 2023

Dealership Rating
Employee Rating

I can not find the right words to describe how bad this dealership is, especially the management and service department. More

by tdajci
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Joe Bellizia, Carl Tagliamonte

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Aug 15, 2023

Colonial Nissan of Medford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Alex Chase, Service Manager achase@nissanofmedford.com

August 14, 2023

Dealership Rating
Employee Rating

Everything happened in a timely manner and but I was not kept updated on the progress of my vehicle. More

by veebee84
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona, Gerson Ruiz, Carl Tagliamonte, Hervin Barrientos , Declan Foyle, Josh in the Service Dept was great!!

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Aug 15, 2023

Colonial Nissan of Medford responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Joe Bellizia, General Manager jbellizia@nissanofmedford.com

August 13, 2023

Dealership Rating
Employee Rating

Problem with vehicle reoccurred week later, incurred an additional testing charge without a resolution afterward More

by joebrun0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Aug 15, 2023

Colonial Nissan of Medford responded

Joe, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Alex Chase, Service Manager achase@nissanofmedford.com

August 12, 2023

Dealership Rating
Employee Rating

Great service! Friendly team- loved the complimentary Lyft! Lyft took me home and then picked me up! More

by afurman86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona

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Aug 14, 2023

Colonial Nissan of Medford responded

Thank you for taking the time to share your thoughts on working with Jessica, Joanne, and our team. We're glad to hear we delivered such a great experience! Alex Chase, Service Manager achase@nissanofmedford.com

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