Jocelyn Perez

I brought my 2 year old id. 4 in due to something dragging under the car. The car was in for service on a Monday and diagnosed with a plastic shield that needed to be replaced fo 4 in due to something dragging under the car. The car was in for service on a Monday and diagnosed with a plastic shield that needed to be replaced for $320. They did not have the part and the part was not considered under warranty. I asked how this plastic shield could get damaged. Jon told me I must have run over something. The only thing I drove over was a speed bump. I asked for a loaner i was told they did not have any. I made it clear i needed my car back on Tuesday. The part was ordered but did not come in on Tuesday. I was told the truck driver quit on the job. I said I could no longer be without a car for a third day. So I will come in to pick up the car and find another dealer who could fix the car and provide a loaner car. Funny thing Jon told me he thought a loaner car was coming in that day! I picked up the loaner. It was a new Jetta 2026 with less than 100 miles on it with a may 2026 inspection sticker! Hmm I am guessing they took a car off the lot and turned it into a loaner car. Funny how I can get a loaner when I say I will go to another dealer! No one should be without their car for 3 days to fix a problem from driving over a speed bump. I have reached out to vw corporate and they have opened a good will case on this service and problem. I have purchased or leased 5 vw in 8 years. I expected better treatment and service. Especially since my current less ends in February 2027. More

by rwurtzel23 Verified Customer Verified Customer

Report | Print

Absolutely a great experience working with the staff! They met all my needs and more and genuinely seemed interested in helping me out! I walked in at 9am and by 12:30 I had a new vehicle and left the lo They met all my needs and more and genuinely seemed interested in helping me out! I walked in at 9am and by 12:30 I had a new vehicle and left the lot! More

by phil.gallagher87 Verified Customer Verified Customer

Report | Print

Marc is simply the best ! ! I’ve had a decent amount of cars/dealership experiences And this was by far the best for me. After meeting Marc once I knew I wanted him to get the ! I’ve had a decent amount of cars/dealership experiences And this was by far the best for me. After meeting Marc once I knew I wanted him to get the sale of my next car. Thanks again. More

Report | Print