Joe Berube
Joe Berube at Columbia Ford Kia

Joe Berube | Page 2

Assistant Service Manager

Columbia Ford Kia

234 Willimantic Road, Route 6
Columbia, CT 06237

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4.7
571 Reviews
4.7

571 Reviews

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571 Reviews of Joe Berube

May 23, 2026

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Employee Rating

Great job. Courteous and professional. All work was completed in a timely manner. Highly recommend More

by Fonty
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Recommend Dealer
Yes

May 18, 2026

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Employee Rating

Switching to another one this one is very disappointing every visit is worse and worse More

by yvdoviaw
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Service Communication
Recommend Dealer
No

Other Employees Tagged: Mike Pahlas, Fernando Cruz

May 21, 2026

Columbia Ford Kia responded

Hello Yvdoviaw, We are very sorry to hear that you left feeling disappointed after your recent experiences with us. That is certainly not the level of service we strive to provide to our customers, especially those who have trusted us with multiple visits over time. Because this review is anonymous, we are unfortunately unable to look into the specifics of your situation or reach out directly to better understand what occurred. We would truly appreciate the opportunity to speak with you personally and see if there is a way to address your concerns and improve your experience moving forward. Please feel free to contact our management team at your convenience. Feedback like this is taken seriously, and we are always working to improve both our communication and customer experience. Eric Gates General Manager & Mike Pahlas Service Manager

May 12, 2026

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The service was ok but they were backed up with jobs so my truck had to stay overnight More

by Cyndi Nunez
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
May 20, 2026

Columbia Ford Kia responded

Dear valued customer, traveling a great distance to trust us to service/maintain your vehicle. We are truly sorry that your service appointment took and extra day to complete and appreciate your understanding. On your next visit wee will be sure to expedite and complete your vehicle in a timely manor. Michael Pahlas Service Manager Columbia Ford KIA 860-228-2886 *124 mpahlas@columbiaford.com

May 01, 2026

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It was a great pleasure and easy to work with the staff. I even had breakfast with my wife after dropping off at the café on site. More

by gloricco25
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Recommend Dealer
Yes

April 24, 2026

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Bob was very respectful to me and also thank me for my service in the military. There should be more people like Bob behind the counter. Bob was very helpful! Thank you. More

by bl65falcon
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Recommend Dealer
Yes

April 24, 2026

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Been dealing with the service department at Columbia Ford for more than 11 years. They fix your vehicle the first time and don’t overcharge for routine services. More

by MIKE5733
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Recommend Dealer
Yes

Other Employees Tagged: Bobby Eskey

April 22, 2026

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Love the dealership. Service was good, no loaner car and service was a bit confusing More

by Stephen.Boykin
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Recommend Dealer
Yes

April 19, 2026

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Excellent service & care for the customer. very clean facility & comfortable waiting area. Service is accomplished on time & at a reasonable cost. More

by Lee
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Recommend Dealer
Yes

April 18, 2026

Dealership Rating
Employee Rating

Good customer service, very quick. Drive further to get my Bronco sport services there and will continue More

by johnabe
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Recommend Dealer
Yes

April 18, 2026

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Great experience they were on time explained everything thoroughly no waiting and finished my vehicle earlier than I expected great job More

by DAN.FERRINGTON
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Recommend Dealer
Yes
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