Joe Berube
Joe Berube at Columbia Ford Kia

Joe Berube

Assistant Service Manager

Columbia Ford Kia

234 Willimantic Road, Route 6
Columbia, CT 06237

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4.8
525 Reviews
4.8

525 Reviews

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525 Reviews of Joe Berube

January 22, 2026

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As every time, service was complete, timely and well done. I’ll be back. Price was amazing. Thank you. More

by jesszee
Service Price Transparency
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Recommend Dealer
Yes
Jan 22, 2026

Columbia Ford Kia responded

Thanks for sharing about your experience with Columbia Ford Kia. We appreciate your business and hope to see you again soon! Mike Pahlas Service Manager mpahlas@columbiaford.com

January 20, 2026

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Thank you for the fast friendly efficient service! The new Tires are great! Kia has the best service! More

by Lce06281
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Recommend Dealer
Yes
Jan 20, 2026

Columbia Ford Kia responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Columbia Ford Kia! Mike Pahlas Service Manager mpahlas@columbiaford.com

January 08, 2026

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I appreciate your wonderful work on my vehicle. Thank you and wish a Happy New Year to all! More

by deborahlinder29
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Recommend Dealer
Yes
Jan 09, 2026

Columbia Ford Kia responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Columbia Ford Kia. We look forward to having you as one of our valued customers for many more years to come! Mike Pahlas Service Manager mpahlas@columbiaford.com

December 11, 2025

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Employee Rating

We had to bring our car in three times to finally get the right diagnosis. Our car was sent home to us twice with the repair never being done. No one ever checked to make sure the repair was done correctly a More

by Cslagraves
Recommend Dealer
No

Other Employees Tagged: Haley is only person we dealt with

Dec 16, 2025

Columbia Ford Kia responded

Hi Chris, thank you for taking the time to share your feedback. I understand how frustrating it can be to require multiple visits and spend extended time without your vehicle, particularly when the initial repair attempts did not resolve the concern. Our service manager did speak with you last week regarding the heated seat issue, and at that time we issued a refund of over $600 as a gesture of goodwill. During that conversation, it was our understanding that this resolution was acceptable. We have since attempted to reach you again by voicemail to better understand if there is anything further that would help bring this matter to a satisfactory conclusion. I’m sorry that, despite these efforts, the experience has still left you feeling dissatisfied. We value the opportunity to learn from this and would welcome the chance to speak with you directly to understand what remains unresolved. Eric P. Gates General Manager Columbia Ford Kia 860.228.2886

October 31, 2025

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Always on time , friendly and courteous. They were able to answer all my questions as well. More

by Ldavid92
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Recommend Dealer
Yes

October 08, 2025

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Quick service & was done at home. Friendly guys, explained all work. Also flexible scheduling, would recommend More

by wolf0621
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Recommend Dealer
Yes

September 26, 2025

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Columbia Ford/Kia is an easy and convenient location to get to. It is a relaxing facility and has a cafe if you are hungry. The customer service is great as well. More

by Jack
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Recommend Dealer
Yes

September 10, 2025

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service performed oil change and wheel alignment, all work done correctly and on time. Columbia ford is a great dealership. More

by bill 1950
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Recommend Dealer
Yes

Other Employees Tagged: Fernando Cruz

August 20, 2025

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Very polite, professional, and helpful. Went and got my truck for me in the rain and drove it to the door. I had a rain coat on and he didn't. You didn't have to do that Joe. I would have d More

by Burner10006
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Recommend Dealer
Yes

August 19, 2025

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Above and beyond every time. Rush Wellington provided outstanding support by thoroughly answering all of my questions about the different models. I had been considering a downgra More

by ctop70
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Recommend Dealer
Yes
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