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Joe Chapman
Joe Chapman at Executive Honda

Joe Chapman | Page 8

Service Manager

Executive Honda

1194 N Colony Rd
Wallingford, CT 06492

4.5
95 Reviews
4.5

95 Reviews

Write a Review

95 Reviews of Joe Chapman

November 14, 2023

Dealership Rating
Employee Rating

Consistenty excellent. Thorough, prompt, professional, knowledgeable, like their job and it shows. Outstanding leadership by Joe Hamilton More

by HROBERT890
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gina Roberts

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Nov 15, 2023

Executive Honda responded

Thank you for your business and this review. We're happy to hear Joe and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 11, 2023

Dealership Rating
Employee Rating

Very attentive, results oriented, honestly care. Will highly recommend Executive Honda to people close to the dealership More

by Me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Genna Panaroni, Chris Guerin, Vincent Mangene

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Nov 11, 2023

Executive Honda responded

Thanks for sharing about your experience with Executive Honda. We appreciate your business and hope to see you again soon!

November 06, 2023

Dealership Rating
Employee Rating

I was traveling from out of state and on a sat at noon, they were able to help get my Honda back on the road. So grateful for their help and wonderful customer support More

by bonniemcdermott81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Genna Panaroni

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Nov 06, 2023

Executive Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Bonnie, and don't hesitate to let us know if we can be of further assistance.

November 02, 2023

Dealership Rating
Employee Rating

This place is great! Service department is knowledgeable and friendly. They are always willing to help you out. More

by Michaelpsutila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jay Marin

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Nov 02, 2023

Executive Honda responded

Thank you for choosing Executive Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, Michael, and we hope to see you again!

October 29, 2023

Dealership Rating
Employee Rating

Gina has been my service associate for years now and does an amazing job down to the details. I appreciate the small gestures like the stickers and how quick she can schedule me in. More

by ALYSATL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Nelson, Genna Panaroni, Gina Roberts, Chris Guerin, Jay Marin, Sean McMahon, Costas . , Louis Oosten

Print
Oct 29, 2023

Executive Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Gina always meets your expectations. Thank you again for choosing Executive Honda, we look forward to having you as one of our valued customers for many more years to come!

October 21, 2023

Dealership Rating
Employee Rating

Executive Honda Wallingford is very responsive to my needs. Service scheduled easily and Sean explains everything. Parts department is very good also. My issues are resolved quickly every time. This lo More

by JimT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Hocking, Rex Bilachie, Genna Panaroni, Gina Roberts, Chris Guerin, Sean McMahon , Alan Stein

Print
Oct 22, 2023

Executive Honda responded

Thank you, Jim! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Executive Honda, we look forward to having you as one of our valued customers for many more years to come!

October 17, 2023

Dealership Rating
Employee Rating

Purchased 2 cars at dealer all my maintenance done at the dealer All staff attentive and engaged and straight formard.. More

by CFOFLORES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gina Roberts

Print
Oct 17, 2023

Executive Honda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Executive Honda.

October 15, 2023

Dealership Rating

Just say I’ll never go back Replaced wrong parts never responded to my complaint More

by vdeleone
Recommend Dealer
No
Print
Oct 16, 2023

Executive Honda responded

This is very troubling to hear... I am trying to look up your most recent service to see what happened but I only see a Deleone from 2021 in our files for our Bodyshop. Please if you have a chance, reach out to me at (203)678-6520 or hockingj@executiveag.com it would be greatly appreciated. I would like to understand more of what happened and see if there was anything we can do to regain your trust. We strive for 100% Customer Satisfaction and I apologize we did not meet your expectations. Look forward to hearing from you. Jason Hocking - General Manager

September 28, 2023

Dealership Rating
Employee Rating

Sean does a great job representing both Executive and the Customers He is a great asset .I am sorry to say that we just sold our last Honda. I wish there was a service advisor at the other dealership that I More

by phil.miller55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Guerin, Sean McMahon, Costas .

Print
Sep 29, 2023

Executive Honda responded

Phil, it's great to hear that Sean was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Executive Honda!

September 25, 2023

Dealership Rating
Employee Rating

Friendly comprehensive service. I felt like I was able to trust the information given to me More

by CIENNA678
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean McMahon

Print
Sep 26, 2023

Executive Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

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