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Joe Chapman
Joe Chapman at Executive Honda

Joe Chapman | Page 8

Service Manager

Executive Honda

1194 N Colony Rd
Wallingford, CT 06492

4.7
92 Reviews
4.7

92 Reviews

Write a Review

92 Reviews of Joe Chapman

November 02, 2023

Dealership Rating
Employee Rating

This place is great! Service department is knowledgeable and friendly. They are always willing to help you out. More

by Michaelpsutila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jay Marin

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Nov 02, 2023

Executive Honda responded

Thank you for choosing Executive Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, Michael, and we hope to see you again!

October 29, 2023

Dealership Rating
Employee Rating

Gina has been my service associate for years now and does an amazing job down to the details. I appreciate the small gestures like the stickers and how quick she can schedule me in. More

by ALYSATL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Nelson, Genna Panaroni, Gina Roberts, Chris Guerin, Jay Marin, Sean McMahon, Costas . , Louis Oosten

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Oct 29, 2023

Executive Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Gina always meets your expectations. Thank you again for choosing Executive Honda, we look forward to having you as one of our valued customers for many more years to come!

October 21, 2023

Dealership Rating
Employee Rating

Executive Honda Wallingford is very responsive to my needs. Service scheduled easily and Sean explains everything. Parts department is very good also. My issues are resolved quickly every time. This lo More

by JimT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Hocking, Rex Bilachie, Genna Panaroni, Gina Roberts, Chris Guerin, Sean McMahon , Alan Stein

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Oct 22, 2023

Executive Honda responded

Thank you, Jim! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Executive Honda, we look forward to having you as one of our valued customers for many more years to come!

October 17, 2023

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Employee Rating

Purchased 2 cars at dealer all my maintenance done at the dealer All staff attentive and engaged and straight formard.. More

by CFOFLORES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gina Roberts

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Oct 17, 2023

Executive Honda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Executive Honda.

October 15, 2023

Dealership Rating

Just say I’ll never go back Replaced wrong parts never responded to my complaint More

by vdeleone
Recommend Dealer
No
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Oct 16, 2023

Executive Honda responded

This is very troubling to hear... I am trying to look up your most recent service to see what happened but I only see a Deleone from 2021 in our files for our Bodyshop. Please if you have a chance, reach out to me at (203)678-6520 or hockingj@executiveag.com it would be greatly appreciated. I would like to understand more of what happened and see if there was anything we can do to regain your trust. We strive for 100% Customer Satisfaction and I apologize we did not meet your expectations. Look forward to hearing from you. Jason Hocking - General Manager

September 28, 2023

Dealership Rating
Employee Rating

Sean does a great job representing both Executive and the Customers He is a great asset .I am sorry to say that we just sold our last Honda. I wish there was a service advisor at the other dealership that I More

by phil.miller55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Guerin, Sean McMahon, Costas .

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Sep 29, 2023

Executive Honda responded

Phil, it's great to hear that Sean was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Executive Honda!

September 25, 2023

Dealership Rating
Employee Rating

Friendly comprehensive service. I felt like I was able to trust the information given to me More

by CIENNA678
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean McMahon

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Sep 26, 2023

Executive Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

September 18, 2023

Dealership Rating
Employee Rating

After owning multiple Hondas throughout my lifetime, this will be my last. From sales to service I'm just disappointed. The condescending attitude of men towards women is gross! I'll happily take my busines More

by jenhafford23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jamie Mastroni, Iris Ramirez, Chris Guerin , Louis Oosten

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Sep 19, 2023

Executive Honda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Sep 19, 2023

Executive Honda responded

Hello, I apologize that I cannot find you in our system with the name jenhafford23 to contact you direct or I would have. I would certainly like to speak with you about your concerns as the General Manager and do care about all of our Clients relations with the Dealership. Sometimes you can't make everyone happy, but to be treated in a professional and courteous manner is always to be expected when dealing with our Staff. Please reach out when you are able to. You can reach me at (203)678-6520 or email me directly at hockingj@executiveag.com Thanks, Jason Hocking GM Executive Honda

Sep 19, 2023

jenhafford23 responded

I've had the car for 12 months. The Dealer has had multiple opportunities to resolve the issue, but instead, they chose to ignore me and act as if nothing was wrong with my car that was under warranty. When I called to follow up after waiting days or weeks the act as if im an inconvenience to them. The manager spoke down to me but then when spoke to my husband his tone was friendly and respectful. That's sexist!!! Its very easy to post a comment that your willing to help since everyone is reading this but we both know you have no problem ignoring this issue, not retunring calls, hanging up on people and pointing fingers at whos at fault. My car has a front and rare facing camera and even after i could prove your staff lied about the time they spent on my car you still acted as if i purposely damaged my car but you would do me a favor and fix it anyway since your such a nice guy!

September 12, 2023

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Employee Rating

I’ve been a faithful Honda owner for the last 25 years, always had great experience with service and sales staff. More

by SCSANDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Hocking, Jamie Mastroni, Genna Panaroni, Chris Guerin, Sean McMahon , Lizbeth Lopez

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Sep 13, 2023

Executive Honda responded

Thank you for choosing Executive Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 10, 2023

Dealership Rating
Employee Rating

Great! Anytime you have a problem they try to fit you in and very accommodating. More

by NANCY.JANECZEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Hocking, Genna Panaroni, Chris Guerin, Jay Marin, Sean McMahon, Costas ., Bill Chambrello , Alan Stein

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Sep 11, 2023

Executive Honda responded

Thank you, Nancy! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Executive Honda, we look forward to having you as one of our valued customers for many more years to come!

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