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Joe Chapman
Joe Chapman at Executive Honda

Joe Chapman | Page 9

Service Manager

Executive Honda

1194 N Colony Rd
Wallingford, CT 06492

4.5
95 Reviews
4.5

95 Reviews

Write a Review

95 Reviews of Joe Chapman

September 18, 2023

Dealership Rating
Employee Rating

After owning multiple Hondas throughout my lifetime, this will be my last. From sales to service I'm just disappointed. The condescending attitude of men towards women is gross! I'll happily take my busines More

by jenhafford23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jamie Mastroni, Iris Ramirez, Chris Guerin , Louis Oosten

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Sep 19, 2023

Executive Honda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Sep 19, 2023

Executive Honda responded

Hello, I apologize that I cannot find you in our system with the name jenhafford23 to contact you direct or I would have. I would certainly like to speak with you about your concerns as the General Manager and do care about all of our Clients relations with the Dealership. Sometimes you can't make everyone happy, but to be treated in a professional and courteous manner is always to be expected when dealing with our Staff. Please reach out when you are able to. You can reach me at (203)678-6520 or email me directly at hockingj@executiveag.com Thanks, Jason Hocking GM Executive Honda

Sep 19, 2023

jenhafford23 responded

I've had the car for 12 months. The Dealer has had multiple opportunities to resolve the issue, but instead, they chose to ignore me and act as if nothing was wrong with my car that was under warranty. When I called to follow up after waiting days or weeks the act as if im an inconvenience to them. The manager spoke down to me but then when spoke to my husband his tone was friendly and respectful. That's sexist!!! Its very easy to post a comment that your willing to help since everyone is reading this but we both know you have no problem ignoring this issue, not retunring calls, hanging up on people and pointing fingers at whos at fault. My car has a front and rare facing camera and even after i could prove your staff lied about the time they spent on my car you still acted as if i purposely damaged my car but you would do me a favor and fix it anyway since your such a nice guy!

September 12, 2023

Dealership Rating
Employee Rating

I’ve been a faithful Honda owner for the last 25 years, always had great experience with service and sales staff. More

by SCSANDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Hocking, Jamie Mastroni, Genna Panaroni, Chris Guerin, Sean McMahon , Lizbeth Lopez

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Sep 13, 2023

Executive Honda responded

Thank you for choosing Executive Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 10, 2023

Dealership Rating
Employee Rating

Great! Anytime you have a problem they try to fit you in and very accommodating. More

by NANCY.JANECZEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Hocking, Genna Panaroni, Chris Guerin, Jay Marin, Sean McMahon, Costas ., Bill Chambrello , Alan Stein

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Sep 11, 2023

Executive Honda responded

Thank you, Nancy! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Executive Honda, we look forward to having you as one of our valued customers for many more years to come!

September 07, 2023

Dealership Rating
Employee Rating

Quick Efficienct service. The staff is friendly and explains why I need specific things done in a way that makes sense to me. More

by ladyray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Genna Panaroni, Sean McMahon

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Sep 08, 2023

Executive Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Executive Honda.

September 05, 2023

Dealership Rating
Employee Rating

I continue to be very disappointed with the treatment from the dealership. When I called and asked to talk to Jason the manager, he would NOT take my call. He had the receptionist tell me that my car wo More

by LPARADISE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jason Hocking, Jamie Mastroni, Jay Marin , Alan Ackerman N/A, Bason Hocking, horrible treatment

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Sep 05, 2023

Executive Honda responded

Very sorry to hear of your disappointment Ms. Paradise. We strive to keep our clients informed and sounds like there was a miscommunication here and I certainly apologize for that. The arrival of vehicles has been a source of frustration for Clients and the Dealership as transport times have been very delayed. I am glad that you found Jamie helpful and we hope you can have a little more patience as your vehicle is due to arrive any moment.

September 04, 2023

Dealership Rating
Employee Rating

It is an excellent dealership with a knowledgeable staff especially in the service department and also who are accomidating and very friendly. More

by Anthonyamici
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Terrance Albert, Gina Roberts, Chris Guerin, Jay Marin, Sean McMahon

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Sep 05, 2023

Executive Honda responded

Thank you so much for your kind words, Anthony, and for taking the time to leave us this wonderful feedback!

August 31, 2023

Dealership Rating
Employee Rating

Ideal location but tricky to pull out of drive way . Honest and transparent upfront .Good people. More

by Harpreetahuja
Recommend Dealer
Yes

Other Employees Tagged: Sean McMahon

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Aug 31, 2023

Executive Honda responded

Thanks for sharing about your experience with Executive Honda. We appreciate your business and hope to see you again soon!

August 28, 2023

Dealership Rating
Employee Rating

Always quality work with a friendly atmosphere and competent professionals. It's the only place I go to pamper my car. More

by LCONixon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Hocking, Jay Marin, Sean McMahon, Costas .

Print
Aug 28, 2023

Executive Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 26, 2023

Dealership Rating
Employee Rating

I have been a customer of Executive Honda for over ten years. From purchasing my cars to having my cars serviced, I have always experienced exemplary service. More

by FERRIECARLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Xavier Matos, Jay Marin , Alan Stein

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Aug 26, 2023

Executive Honda responded

Carla, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Executive Honda!

July 16, 2023

Dealership Rating
Employee Rating

Always good over the last 30 years I had my service done I never been disappointed More

by GUENTHER.OHLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Hocking, Chris Guerin, Sean McMahon, Costas .

Print
Jul 17, 2023

Executive Honda responded

We are honored to receive your support! Thank you! - Executive Honda Team

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