Joe Christy | Page 2

Superstition Springs Lexus responded

Thanks! We’re thrilled to hear you had a positive experience with our team. Our goal is to make car buying enjoyable and stress-free, so it’s great to know we hit the mark for you. Enjoy your new ride!

Superstition Springs Lexus responded

Thanks for the awesome feedback! We're glad you found us easily accessible and enjoyed the clean lobby and snacks. Your comfort is our priority, and we appreciate you taking the time to share your experience!

Superstition Springs Lexus responded

Thank you! We're thrilled to hear you had a positive experience with our team. We pride ourselves on excellent customer service and follow-through, so your feedback means a lot to us. Looking forward to serving you again!

Superstition Springs Lexus responded

Becky, thanks for the fantastic feedback! We're thrilled to hear you had a great experience with us and appreciated our pressure-free approach. Your satisfaction means a lot to us!

Superstition Springs Lexus responded

Thanks for the fantastic feedback! We're thrilled to hear that Brent and Joe made a positive impact on your experience. Your satisfaction is our priority, and we appreciate you taking the time to share your thoughts!

Superstition Springs Lexus responded

Thanks for the great review, Terry! We're thrilled to hear you love your new car and appreciate your loyalty over the years. We understand the wait can be frustrating and are working to improve the experience for our valued customers. Enjoy your ride!

Superstition Springs Lexus responded

Thanks for your fantastic feedback, Patricia! We're thrilled to hear you enjoyed the service and felt well taken care of. We can’t wait to welcome you back and appreciate you sharing your experience with friends!

Superstition Springs Lexus responded

Thanks, Jessie! We're thrilled to hear you had a flawless experience with the ES350 2025. Your praise means a lot to us, and we're glad we could tailor the transaction to fit your schedule. Looking forward to serving you again!

Superstition Springs Lexus responded

Thank you for your detailed feedback! We’re glad to hear that Jake provided great service and that you noticed the mechanics' efforts as well. However, we sincerely apologize for the ongoing issue with your truck’s braking and for not meeting your expectations regarding the gas tank. We understand how frustrating it can be to experience these issues, especially when you live far away. Your comments about the service and communication will help us improve our processes moving forward. If you’d like to discuss this further or explore options for resolution, please don’t hesitate to reach out. We appreciate your understanding and hope to provide a better experience next time!

Superstition Springs Lexus responded

Good afternoon Laurie... Thank you for sharing your experience with us and bringing this to my attention. I would like to personally apologize for the improper vehicle delivery you experienced and any inconvenience that you experienced when purchasing your new Lexus from our dealership. We want all of our customers to leave the dealership with a proper introduction to their new Lexus and fully understand all the safety and technology features. I would like contact you directly to discuss this matter further. Also, I do have a Technology Specialist that I would like to introduce you to that can also provide you with a 90-minute tutorial about your new Lexus. We strive to make sure all of our customers have a exemplary experience and we understand how lack of fully understanding these features can impact your overall satisfaction. I look forward to speaking with you shortly. Thank you again for your feedback, and I hope I can discuss a resolution for this matter. Greg Okolita - Sales Director Superstition Springs Lexus