Joe Garner

The dealership was fine, no complaints. They had a decent amount of stock for us. They had a decent amount of stock for us. More

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They helped me get my first car in the US as a new immigrant despite the tedious and intricate process. I’m grateful for the assistance and support of Jeff, 2 Joes, Habayatou and Omid! immigrant despite the tedious and intricate process. I’m grateful for the assistance and support of Jeff, 2 Joes, Habayatou and Omid! More

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I worked with Herb Thomas, Ed Watts and Joe Garner. This is my 4th vehicle and over the years their service has been impeccable!! I will continue to recommend Heritage Mazda Catonsville as my preferred This is my 4th vehicle and over the years their service has been impeccable!! I will continue to recommend Heritage Mazda Catonsville as my preferred dealership. More

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Heritage Mazda in Catonsville has friendly and attentive staff who are all customer focused, including service, sales and finance. staff who are all customer focused, including service, sales and finance. More

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The sales team at Heritage Mile One Mazda in Catonsville is top tier. I had been searching vehicles in their inventory for days; decided on a vehicle and Sales Manager Joe Garner delivered. Once I arrived a is top tier. I had been searching vehicles in their inventory for days; decided on a vehicle and Sales Manager Joe Garner delivered. Once I arrived at the dealership I was unsure on my decision to purchase. Joe continued helping me on my search and would not let me leave until I was 100% sold on a vehicle. I purchased a E300 Mercedes Benz. Joe was an amazing in sales (very attentive, professional and caring), Abby perfect in finance and the staff themselves Corey, Steve and Jordan friendly and courteous. I will surely refer and return for my next purchase. More

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Herb was great to work with and made the process seamless. So happy with my purchase! 10/10 would recommend. seamless. So happy with my purchase! 10/10 would recommend. More

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Despite numerous emails and phone calls over the past 5 1/2 weeks, I still have not received the 2nd key fob (it was "lost" or more than likely, false advertising). Initially, Joe & Steve were really good 1/2 weeks, I still have not received the 2nd key fob (it was "lost" or more than likely, false advertising). Initially, Joe & Steve were really good at lip service without follow-through, but now they don't respond at all; the car still stinks of stale cigarette smoke and I continue to drive around with a temporary plate. More

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The entire staff was courteous, considerate, patient, and exhibited true professionalism throughout the entire purchasing process. and exhibited true professionalism throughout the entire purchasing process. More

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Amazing service as usual. Thank you for your patience and attention with my family and myself Thank you for your patience and attention with my family and myself More

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I dropped my car off on February 27th for a diagnostic. On the 1st or March I received a call saying my wiring harness was bad and they would have to replace it. I let the advisor know that the car was pre On the 1st or March I received a call saying my wiring harness was bad and they would have to replace it. I let the advisor know that the car was previously diagnosed and there was not a problem with the OBD reader. He said we would call me back and never did. I called and left messages to call me back and my calls were never returned. Finally, I decided to call from my work phone and the advisor answered immediately. He told me he would look into what was going on an get back to me. On Tuesday March 6th after 6 days of “looking into it” another advisor called me to say the harness was bad and they simply cannot pull the codes. I felt as if I was being misled as they did not provide me with the diagnostic video the dealership provides. They suggested trading the car in because of the miles and the fact that they claimed it needed a $2000 harness to diagnose. When I said I would look into trading I got a call from the GM Steve who said he would help me with the situation. I had a $3000 warranty that I was out of by 10k miles. Right after Steve called I got a call from the sales manager as well. After discussing my trade options I would be upside down and my payment would go up by $200! I went back to service to say I want the car fully diagnosed before I make a decision. I asked to see that my car was not reading when connected to the OBD reader. They all had a look of shame on their face. They reluctantly went to find the reader after making up a few excuses, the Mazda reader is too large, we can bring out the hand held but we cant really use this to diagnose. When the “master tech” came out he said he saw a bunch of shut off codes and then asked me if my battery has died. I said no, he suggested I needed a battery that would solve my issue. I had lost all trust in the dealership at this point, I knew he was misleading me but I wanted the car diagnostic. They wanted to make some money off me anyway they could even if it mean putting a $400 battery in my car did not need. Thursday March 9th I told the advisor to change the battery if that’s what it will take to diagnose the vehicle. No one calls me back AGAIN! I call and get ignored until I call from my work phone and get an immediate answer. The advisor again plays dumb and says he will call me back and doesn’t. Since Steve was quick to call me and offer help to trade the car I called him. He said he would call me back and did not. Monday comes and someone from special finance calls me to try to sell me a car again. I told her I’m waiting to hear from service and have not got an answer about my vehicle so I can’t make a decision at the time. She apologized for the bad service I was receiving and said she would call Steve directly. She said she spoke to him; he said he was looking into it and would call me in 1-2 hours. This was at noon. 3 pm came and went, I left her know it’s been 3 hours and no one called. She called the dealer again; another hour went by. I decided I was not going to get any answers by being nice and patient. I called corporate that afternoon. My husband went to the dealership since they would not respond by phone. The cooperate service director happened to be there. He spoke with my husband and told him for $420 he would give the car a pressure test and if that doesn’t work they will test the wiring harness for $370. I told him I want the car diagnostic. He called his back later that day and finally gave us a guesstimate of 15k! At this point I’m not sure if the information provided is true or not because they did not provide me with a video of the vehicle being looked over which has been done in the past. Whether what I feel is true or not, I believe that they want to throw high numbers at me to discourage me from fixing it so they can steal my vehicle for a low number and sell me a car. I used to sell cars so I saw the backside of similar practices first hand. More

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