"Customer service is the best!!!"
Best car buying experience ever!! Kim was an absolute pleasure. And the car is kinda cool too! Lol I would definatly refer friends to them
"Extremely friendly and helpful "
- Cecilia Heff
Joe Gustafson helped me get into a safe mode of transportation to work. When there was a hiccup in finalizing the deal, the employees at Lou Fusz helped me get into my new car as soon as possible. Joe was very knowledgeable and made me feel more confident in my purchase. I am from out of state and would definitely buy from Lou Fusz again!
"First-Time Experience at Lou Fusz was great!"
Using the internet, I found a pre-owned vehicle I was interested in seeing and test driving. I submitted the online inquiry and even though it was a Sunday, 5 minutes later I got a call back from Joe Gustafson! I hadn't expected that so it was a nice surprise to get a response so quickly.. I went to the lot the following morning and the car was detailed in pristine condition and ready to go. Joe gave me a great route to follow for the test drive which I appreciated since I don't live in that part of town. The car was everything I was looking for so I knew by the time the test drive was over that I would buy it. Joe helped me contact my insurance company so they could email him a copy of my insurance card. Guy Taylor took time to explain the additional warranties available and what they would and wouldn't cover. Both gentlemen were professional, pleasant, and patient. Joe took time to point out some of the features before I drove the car off the lot. I left a happy camper. My first-time experience with Lou Fusz was a great one!
- Highlander JC
I had a great experience @ this dealership. My salesman Joe Gustafson was the best, he was extremely busy with multiple customers; but i understand the business & didn’t mind. He was knowledgeable & witty. The finance person “Guy” was so kind & helpful. The manager Jeff Strum was also a pleasure to work with. I would recommend this dealership to anyone. I love my Toyota Highlander! Thanks everyone!
"2013 Jeep Wrangler "
- Bdubb Wernle
Hello, high five to Lou Fusz and my salesman Joe Gustafson. They all made me feel right at home when purchasing my Jeep. I really liked the fact that Joe was knowledgeable, called me several times in the few days after I saw the Jeep on Car Gurus! But he described it to the tee! Very helpful. And, the best part, I love my Jeep! Thanks Lou Fusz, and Joe!
Brenda & Steve Wernle
"Very helpful and friendly!"
In a long day of going dealership to dealership looking at cars, Joe was very approachable and easy to talk to, and made the search that much easier. Thanks Joe!
"3rd Purchase in 6 years - Another great experience!"
- STL Fan
I'll be back for my next car purchase. The low pressure and highly knowledgeable salesman are great to work with. Financing department has always come thru in meeting my goals. Vehicles that we've chosen we're as clean as new, and in good mechanical condition. We've used the service department exclusively for all service needed on these 3 car's and will continue to do so without hesitation. The service advisers are great in the way they handle getting the right things taken care of to keep our cars in dependable operating condition.
"Great people at Lou Fusz Toyota!!"
I had a great experience at Lou Fusz Toyota. Found a car on line, was assisted by Shelby on who to contact at the dealership. Met Roger, who assisted me with finding a car to buy for my daughter. Roger was very friendly and made the experience very fast and easy. Roger is a real professional and very kind. He sat and talked with me while the process of buying a car was completed.
Travis was very quick and professional, and Joe helped me make the surprise for my daughter's car come true.
"Great buying experience but not so good finance experience"
Selecting the car and coming to the agreement with the salesman was great. He went above and beyond to make us happy. In the finance office however, it took very long to go over the warranties and packages available. We weren't over pressured but selecting the packages was strongly emphasized. We spent absolutely no time discussing the terms of the loan. When I questioned the interest rate, I was quickly told it was good. After getting other rates on my own and calling the finance director the next day, I was able to get an interest rate that was 1.4% lower in less than an hour. The fact that this was able to be done so quickly after I made some noise, makes me believe that the finance director was less than honest the first time around or is not good at his job.
Other Employees Tagged:
"Joe Gustafson "
My experience with Joe Gustafson was great! I liked the fact that he explained how things worked with the keyless entry and starting of the car without me asking before I test drove it. That really made me feel he did more than just give me the key because I was certainly going to ask how it worked, but he just automatically started explaining before I could ask. I loved that.
Other Employees Tagged: