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Joe Hilliard
Joe Hilliard | Page 103
Service Advisor
Klaben Chrysler Jeep Dodge Ram
1106 West Main Street
Kent, OH 44240
1,194 Reviews
I have been with Klaben for 27 years. I went to tech school and started here working in the body shop. I then moved to parts where I worked at the counter and parts pickup and delivery. I have worked at the service desk for 21 years. In my free time I like to go to Cedar Point with my son. I understand that car repairs can be expensive and always try to help my customers do what is best for them. 330-673-3139 ext.418
Read moreDealership Experience
33 yrs, 7 mos
Industry Experience
33 yrs, 7 mos
1,194 Reviews
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1194 Reviews of Joe Hilliard
January 14, 2018
No more surveys I am becoming less pleased with Klaben due to the large number of survey requests I get! I think this is the 4th of 5th for this service appt. Can't y I am becoming less pleased with Klaben due to the large number of survey requests I get! I think this is the 4th of 5th for this service appt. Can't you folks share the results? Surely they shouldn't be confidential. Service is goid, Joe is very helpful. More
by sandylakebecky
Verified Customer
January 13, 2018
'16 Patriot Traction Control Indicator Issue The service provided at the Klaben Jeep Service Center was perfect, the issue was quickly diagnosed, an explanation of the problem relayed to me and t The service provided at the Klaben Jeep Service Center was perfect, the issue was quickly diagnosed, an explanation of the problem relayed to me and the corrective repair started. At the end of the estimated time, Joe Hilliard, our service rep, visited us in the well appointed customer waiting area and advised us the repair would require a part and additional time to complete. We were provided with a loaner vehicle and upon our return, everything was completed and explained to our satisfaction. Joe did a great job and is clearly an asset to the Klaben Auto Groups. This is the type of service and customer satisfaction that has made Klaben our "Go To" for vehicle for 30 yrs. and now 4 generations of drivers. Thank You all for the support and service to us for all these years ! More
by Butch Jones
January 07, 2018
New Car purchase Don Jacobs was enthusiastic and very helpful about finding the car I wanted. My first concern was third row seating to accommodate my 4 grandchildren Don Jacobs was enthusiastic and very helpful about finding the car I wanted. My first concern was third row seating to accommodate my 4 grandchildren and myself. I wanted something smaller than the mini van I had been driving. My next requirement was red paint and cloth seats. A 2018 Didge Journey was brought in from a Bedford dealer. It fit my needs perfectly! However, the next day my 10 yr old grandson discovered the third seat was leather. I am still waiting for that to be resolved. And very surprised that it got out of the factory with mismatched seats. Also surprised that it got through two dealerships without being discovered and chagrined that through my own excitement over a new car, that I accepted the vehicle without noticing it! It took a ten year old sitting back there to notice it! Tuesday I will make my third trip to service to just get the right seat ordered... More
by Debbie
Other Employees Tagged: Kim Devlin, Don Jacobs
January 04, 2018
Awesome Experience This is my second Ram Lease from Klaben and both times have been Awesome. I will definitely lease or purchase my next vehicle from Klaben and Justin B This is my second Ram Lease from Klaben and both times have been Awesome. I will definitely lease or purchase my next vehicle from Klaben and Justin Bolen. More
by Firefighter 30
Other Employees Tagged: Justin L. Bolen , Brian Franklin
December 28, 2017
Winterize 2006 Pontiac Vibe Service department was able to work my daughter's car in on short notice which I really appreciated over the holidays. I have dealt with Klaben and J Service department was able to work my daughter's car in on short notice which I really appreciated over the holidays. I have dealt with Klaben and Joe Hilliard in the service department for many years and have always felt I was treated fairly and honestly. I would recommend the service department over others in the area. More
by RGILLESP
December 26, 2017
Excellent customer service I’m extremely satisfied with the sales and service departments . I thank you very much for making the process easy and for the excellent customer serv I’m extremely satisfied with the sales and service departments . I thank you very much for making the process easy and for the excellent customer service. More
by lisa
Other Employees Tagged: Nick Brandt
December 22, 2017
T.C.O.B. Thank You for Taking Care Of Business (TCOB)!! Wasn't happy after I had some work done on my Jeep Patriot and I made it known. Joe in Service Dept. ha Thank You for Taking Care Of Business (TCOB)!! Wasn't happy after I had some work done on my Jeep Patriot and I made it known. Joe in Service Dept. had me bring in my Jeep and he made it right. Not only was I impressed, he made me a believer of your Commitment To Excellence!!! I will be a customer for awhile now. Thank You for making me a happy feel like you want my service!! In my past experience with service stations, this would of been something that might of been a repair that I would of been responsible for and easily felt like I was taken advantage of again!! Very Impressed!! Keep the great work ethic up!! I've already been praising your company's resilience to make the customer feel like they matter!! Walt G. More
by WGEDEON
Other Employees Tagged: Timothy Beane
December 12, 2017
Experience ordering 2018 Pacifica Limited We have used this dealer for a lot years and continue to appreciate their friendliness and apparent professionalism. There was real effort to make th We have used this dealer for a lot years and continue to appreciate their friendliness and apparent professionalism. There was real effort to make the purchase an exciting event. More
by Ed
Other Employees Tagged: Jeffrey Beane, Kim Devlin, Caleb Jacobs, Don Jacobs
November 24, 2017
Van repair Klaben was able to repair my Chrysler van and has restored my faith in local auto dealership repair shops. It's running great! Thank you!!! Klaben was able to repair my Chrysler van and has restored my faith in local auto dealership repair shops. It's running great! Thank you!!! More
by tskent
November 19, 2017
Service couldn’t find the water pump leaking I brought my Pontiac solstice for service for the water pump leak. After they put pressure test on it they still couldn’t find it. The next day I had I brought my Pontiac solstice for service for the water pump leak. After they put pressure test on it they still couldn’t find it. The next day I had to show pics of it leaking and then they found the leak. Since they didn’t have the tools to fix it they had to drive it to Lambert Buick in the Falls. More
by brkz
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