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Joe Hilliard
Joe Hilliard at Klaben Chrysler Jeep Dodge Ram

Joe Hilliard

Service Advisor

Klaben Chrysler Jeep Dodge Ram

1106 West Main Street
Kent, OH 44240

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5.0
1,147 Reviews

I have been with Klaben for 27 years. I went to tech school and started here working in the body shop. I then moved to parts where I worked at the counter and parts pickup and delivery. I have worked at the service desk for 21 years. In my free time I like to go to Cedar Point with my son. I understand that car repairs can be expensive and always try to help my customers do what is best for them. 330-673-3139 ext.418

Dealership Experience

33 yrs

Industry Experience

33 yrs

5.0

1,147 Reviews

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1147 Reviews of Joe Hilliard

April 29, 2026

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Everyone is helpful and friendly. I was kept well informed on my vehicle status and even got a video from the tech. Glad everyone enjoyed my duck on fire on my Jeep dash. More

by drwilson1968
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Yes
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April 29, 2026

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This dealership is very professional and nice. Although they should schedule more timely time to get your car repaired. It should not take four (4) days to do a simple repair. I will continue w More

by johanaswan
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Recommend Dealer
Yes

Other Employees Tagged: Michael Van Hoose, Brian Binegar, Elizabeth Curry, Ridge Hancock, Tyler Schultz, Josh McFarland

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Apr 29, 2026

Klaben Chrysler Jeep Dodge Ram responded

Johana, Thank you so much for taking the time to share your review and speaking with me on the phone. We truly appreciate your kind words regarding the professionalism of our team and your decision to continue servicing your vehicle with us. I also want to sincerely thank you for your candid feedback regarding the turnaround time for your repair. We understand that four days is a significant amount of time to be without your vehicle for a straightforward service, and we are currently reviewing our scheduling processes to ensure we provide more timely repairs moving forward. We wish you a wonderful and safe trip out to California! We look forward to seeing you again when you return. Best regards, Tyler Schultz Service Director Klaben Chrysler Jeep Dodge Ram

April 24, 2026

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Joe has been my service advisor for years. he always go above and beyond to make sure my service is done quickly and correctly every time More

by Summerknights95
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Yes
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April 21, 2026

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Always great service. Picked up Jeep and rear mirrors won’t work. They wanted to schedule another service and another fee/deductible.. More

by MIKELLRIDDLE
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Yes
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April 21, 2026

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work was dne very fast and car was delivered complete and clean. Joe H. did a great job getting me in and out. More

by Summerknights95
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Yes
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April 20, 2026

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The work on my Jeep Wrangler was completed as promised. I also was advised of future service needs. More

by JEAB12972
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Yes
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April 20, 2026

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The service was completed as requested and I was informed of any additional services that would de necessary in the near fut. More

by JEAB12972
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Yes
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April 11, 2026

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Excellent experience as usual. Joe and the team did a great job and I will be coming back. More

by MikeHiland
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Yes
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April 10, 2026

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Thanks to the mechanical staff at Klabin Chrysler Jeep. Joe Hilliard always makes it easier to understand with work being done, and keeps me informed. More

by RAHOLBR1
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Yes
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April 10, 2026

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We have taken our Jeep to Klaben since we purchased it in 2010. JOe Hilliard has been on service Rep. since the beginning. He is professional, friendly and communicates well. We trust Joe! That’s why we More

by jhanish
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Yes
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