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Joe Hilliard
Joe Hilliard at Klaben Chrysler Jeep Dodge Ram

Joe Hilliard

Service Advisor

Klaben Chrysler Jeep Dodge Ram

1106 West Main Street
Kent, OH 44240

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5.0
1,166 Reviews

I have been with Klaben for 27 years. I went to tech school and started here working in the body shop. I then moved to parts where I worked at the counter and parts pickup and delivery. I have worked at the service desk for 21 years. In my free time I like to go to Cedar Point with my son. I understand that car repairs can be expensive and always try to help my customers do what is best for them. 330-673-3139 ext.418

Dealership Experience

33 yrs, 2 mos

Industry Experience

33 yrs, 2 mos

5.0

1,166 Reviews

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1166 Reviews of Joe Hilliard

June 15, 2026

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Josh McFarland was incredible to work with. He was very thorough in explaining what work was being done and needed to be done with my vehicle. His service was top notch. Would definitely reques More

by kmcrockettjones
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Yes

Other Employees Tagged: Josh McFarland

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June 07, 2026

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Ken Harris and team took very good care of us. I recommend them to anyone looking to buy a new vehicle. I found the new Hemi I wanted and left happy. Good luck they got you More

by Chipbase54
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Yes

Other Employees Tagged: Timothy Beane, Ken Harris, Gregory Sack

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June 04, 2026

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The team was very attentive to my needs, detail oriented, professional, and made sure everything was taken care of. More

by crkline_truck
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Yes
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June 04, 2026

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The employees were professional and expedient. Met all expectations. I would recommend them for vehicle services. More

by msdougherty.83
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June 03, 2026

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Joe did a great job and communicated the service needed along every step of the way. More

by croyer17
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Jun 15, 2026

Klaben Chrysler Jeep Dodge Ram responded

Hello Chris, Thank you for taking the time to post your review and for your kind and complimentary words for Joe. We share this with our entire team and use it in knowing what we are doing well as well as areas needing improvement. Your specific ratings all indicate we did well, but your overall rating says clearly, we could have done better in some way. Sometimes it’s just a small attention detail or a missed step. No excuses. Other times It is a mistake. Might I have a few more moments of your time to gain additional insight and find a way to make right a situation we created. My direct contact information is below. I’m sorry I was unable to reach you by phone or text, truly appreciate your feedback and look forward to speaking with you soon. Jeff Ashley Service Director 330.673.3139 EXT 405 jashley@Klaben.com

June 01, 2026

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Joe was in constant contact with me about my situation and what the next steps to get my vehicle repaired. Much appreciated. More

by dave.hess257
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Recommend Dealer
Yes

Other Employees Tagged: Elizabeth Curry

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June 01, 2026

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Quick! Efficient! Found the problem and got right back to me. Got my Grabd Wagoneer back to me quicker than expected. Thank you. More

by sglln23
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Yes
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May 25, 2026

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have had over 45 years of Klaben business and quality remains. Service writer did an excellent job More

by Nczubaj
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Yes
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May 23, 2026

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Joe Hillard always takes good care of us. Very thorough and business like, always follows up to make sure there are no issues. More

by jojogroves1
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Yes
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May 14, 2026

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GREAT Dealer. .Better then great service department...And a fantastic owner!! Rich Klaben and his dealerships and employees are world class!! More

by scott.phelps
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Recommend Dealer
Yes

Other Employees Tagged: Richard Klaben, Steve Stephens, Jeff Ashley, Ridge Hancock

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