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Joe Hilliard
Joe Hilliard at Klaben Chrysler Jeep Dodge Ram

Joe Hilliard

Service Advisor

Klaben Chrysler Jeep Dodge Ram

1106 West Main Street
Kent, OH 44240

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5.0
1,165 Reviews

I have been with Klaben for 27 years. I went to tech school and started here working in the body shop. I then moved to parts where I worked at the counter and parts pickup and delivery. I have worked at the service desk for 21 years. In my free time I like to go to Cedar Point with my son. I understand that car repairs can be expensive and always try to help my customers do what is best for them. 330-673-3139 ext.418

Dealership Experience

33 yrs, 2 mos

Industry Experience

33 yrs, 2 mos

5.0

1,165 Reviews

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1165 Reviews of Joe Hilliard

June 04, 2026

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Employee Rating

The team was very attentive to my needs, detail oriented, professional, and made sure everything was taken care of. More

by crkline_truck
Service Communication
Recommend Dealer
Yes
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June 04, 2026

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The employees were professional and expedient. Met all expectations. I would recommend them for vehicle services. More

by msdougherty.83
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Yes
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June 03, 2026

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Joe did a great job and communicated the service needed along every step of the way. More

by croyer17
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Yes
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Jun 03, 2026

Klaben Chrysler Jeep Dodge Ram responded

Chris, Thank you for taking the time to share your feedback and for highlighting Joe’s excellent communication throughout your service visit. We are thrilled to see your 5-star rating for him, and we will make sure he is recognized for his hard work. However, I am deeply sorry that the rest of your experience left you in a position to give our dealership a 1-star rating overall. Every single review is incredibly important to us, and our entire team takes this feedback seriously. We treat situations like this as valuable training opportunities so we can pinpoint exactly where we can improve our service. We genuinely want to make this right for you. Please give me a call directly at your earliest convenience so we can discuss what happened and find a way to earn back your trust. Sincerely, Jeff Ashley Service Director 330.673.3139 EXT 405 jashley@Klaben.com

June 01, 2026

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Joe was in constant contact with me about my situation and what the next steps to get my vehicle repaired. Much appreciated. More

by dave.hess257
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Elizabeth Curry

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June 01, 2026

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Quick! Efficient! Found the problem and got right back to me. Got my Grabd Wagoneer back to me quicker than expected. Thank you. More

by sglln23
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Recommend Dealer
Yes
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May 25, 2026

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have had over 45 years of Klaben business and quality remains. Service writer did an excellent job More

by Nczubaj
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Recommend Dealer
Yes
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May 23, 2026

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Joe Hillard always takes good care of us. Very thorough and business like, always follows up to make sure there are no issues. More

by jojogroves1
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Recommend Dealer
Yes
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May 18, 2026

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Everyone is friendly, an welcomes you when you arrive for service..I can have a cup of coffee and a snack while I wait for my 2023 Chrysler Pacifica to be serviced.. More

by sharon4lee
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Recommend Dealer
Yes
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May 14, 2026

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GREAT Dealer. .Better then great service department...And a fantastic owner!! Rich Klaben and his dealerships and employees are world class!! More

by scott.phelps
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Recommend Dealer
Yes

Other Employees Tagged: Richard Klaben, Steve Stephens, Jeff Ashley, Ridge Hancock

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May 12, 2026

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Employee Rating

Everyone at Klaben is kind and efficient. They are always knowledgeable and walk you through the process with ease. Always a pleasure to work with Klaben staff. Love my Jeep More

by wwhiteplace
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Recommend Dealer
Yes

Other Employees Tagged: Christopher Hamilton, Gregory Sack

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