Joe Hilliard
Joe Hilliard at Klaben Chrysler Jeep Dodge Ram

Joe Hilliard

Service Advisor

Klaben Chrysler Jeep Dodge Ram

1106 West Main Street
Kent, OH 44240

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4.9
977 Reviews

I have been with Klaben for 27 years. I went to tech school and started here working in the body shop. I then moved to parts where I worked at the counter and parts pickup and delivery. I have worked at the service desk for 21 years. In my free time I like to go to Cedar Point with my son. I understand that car repairs can be expensive and always try to help my customers do what is best for them. 330-673-3139 ext.418

Dealership Experience

32 yrs, 1 mo

Industry Experience

32 yrs, 1 mo

4.9

977 Reviews

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977 Reviews of Joe Hilliard

May 20, 2025

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Employee Rating

Justin was so helpful with my first Jeep buying experience. He took the time to go through all the features of my new Wagoner S. (And there are many)! He’s answered all my questions and alerts me More

by Fletcher Cooper
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Recommend Dealer
Yes

May 20, 2025

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Joe was very informative about what he was doing. Joe was also very polite and the wait was over before I knew it. Thanks again More

by reynolds875
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Recommend Dealer
Yes

May 19, 2025

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Joe Always makes sure my 2021 Jeep is running like it’s brand new. He is pleasant and easy to talk to. He listens to his customers and makes sure they walk out satisfied with their service. Thanks Joe! More

by cap
Service Communication
Recommend Dealer
Yes

May 16, 2025

Dealership Rating
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We've been with Klaben for over 25 years and Joe is the person we always want to see. He's knowledgable,patient, professional and cordial. More

by Iluvmycar
Service Communication
Recommend Dealer
Yes

May 15, 2025

Dealership Rating
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I have purchased my last three cars from Klaben. I really trust my salesperson Don Jacobs and I have had the same service advisor Joe Hilliard for years. I appreciate the service and the location is More

by citadal
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Recommend Dealer
Yes

May 14, 2025

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They have not diagnosed nor fixed my issue yet, but it’s not for lack of trying. They are very friendly and kind to work with and I appreciate all their efforts. Hopefully, a fix is found soon. More

by jerrybierly18
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Brian Binegar, Elizabeth Curry

May 11, 2025

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Justin has been our leasing rep for about 15 years now. We will go to him for as long as he’s in this profession! Hands down the coolest guy to work with and he truly makes you feel like you’ve known him f More

by simplemom601
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin L. Bolen, Brian Franklin

May 07, 2025

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Employee Rating

Always Friendly efficient and thorough service. Comfortable waiting area with WiFi, phone chargers, tv, vending. More

by Tasmine200
Service Price Transparency
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Recommend Dealer
Yes

May 03, 2025

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Joe has always been very helpful and goes above and beyond to make sure we are totally satisfied. We have had a continual problem with the heater core in our Chrysler 200 and even though we have a lif More

by mjs1954
Service Communication
Recommend Dealer
Yes

May 03, 2025

Dealership Rating
Employee Rating

Joe Hilliard was very helpful in explaining and diagnosis of the problem and fix of the issue More

by ronkat
Purchase Time
Finance Experience
Recommend Dealer
Yes
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