"Joe is the best"
Joe was extremely nice, down to earth, knowledgeable about all the vehicles we asked about. I never felt pressured or pushed in any direction. The man who did the financing (Scott?) made everything easy to understand. All in all a very pleasurable experience.
And then I got a great car!
"Easy buying experience!!"
Just wanted to pass along a quick review of my buying experience at Merchants. I walked in with little confidence due to my credit restrictions. I met with Joe Hodgson and explained my situation and requests for a vehicle. Within 3 hours I was an owner of a new to me vehicle!! Thank you Joe and the team at Merchants!!!
"The best pre-owned buying experience ever."
Joe, Steve and Andy were all genuinely terrific, honest and proactive to interact with.
The experience was fun and fast with great results.
I look forward and will deal with them again.
"First time car buyer"
I went to Merchant's on September 17, 2018 just to see what my options would be because I had never been able to finance a car before due to my financial situation in years past. I met with Joe Hodgson who was friendly and helpful. Honestly, I had a good experience. I do think I'm paying too much for a car. I also was not told that I had a free trial subscription to Sirius XM. There are some extras that come with the car, according to some things listed in the manual, that I was not told about. If I could, I would rate 3 1/2 stars and generally would recommend.
"Above & Beyond Customer Service"
I thought I was beat on a car after my transmission went in my car. There is nothing more frustrating having a car sitting in the driveway, that starts up but will not move when you have 2 jobs and children. It’s a tease. I thought I would end up having to buy another beater that will die out on me in a few months because of my poor credit. My sister-in-law was always talking about how great Merchants Auto is since I met her 7 years ago so I figured I would try my luck down there (I’m in Hartland, VT – well worth the hour and a half drive!). I went in there hoping to walk away with a 2016 Ford Explorer. Joe and I believe it was Gordon pulled up my credit and saw that that was out of my price range. Joe worked with me to find something that fit the criteria to what I was looking for, knew what I did not want and got me into a car that I can afford. Joe went above and beyond to help me and I would highly recommend anyone to go down there and cross your fingers you get Joe.
"Can't make this up"
On Wednesday 09/12/18 I went to Merchants Auto for the first time. I was greeted at the front door by Joe Hodgson. Joe asked me a few pertinent questions and proceeded to show me what was available for cars within my price range and vehicle preference. Joe was the opposite of the steriotypical car dealer. He was low pressure with a great knowledge of the dealerships inventory. We took a couple of test rides and I told Joe that i was interested in one of the Altimas I had driven. Joe and I went over the particulars about the car and the services available at the dealership. I had developed an early rapport with Joe who was about my age, lived in the same town, and shared common interests such as golf. I decided to go ahead with the purchase so Joe introduced me to Scott Chavanelle to go over the financing. Scott was also very professional yet personable. we found out we had common friends near his home in Belmont. After taking care of the paperwork and a couple of hand shakes I left anxious to pick up my car the next day. When I got to the dealership Joe greeted me and told me everything was all set and brought me to the service department where I met Cam Inman. Cam explained Merchants service plan and gave me an appointment for my first 4000 mile service. He too was professional and courteous. I was then able to drive away after having a positive experience for my first purchase at Merchants Auto and certainly worth a positive review....Well here's the rest of the story...Sometime over night someone broke into my house, stole money, and when I woke up and found my key fob missing from the kitchen counter I thought possibly I had dropped it outside when I retrieved my phone from the new car the night before. I traced the area where I had walked and found nothing, turning the corner in front of my building I discovered the parking space where I left my car was empty. Someone had stolen the car I had possessed for less than 12 hours. Shock and awe was an understatement. I called the police and my insurance company to take care of the reporting as well as my employer to say I would not be making it in. The insurance company informed me that i did not have rental insurance on my new policy(I was never asked if I wanted it) so my next call was to Joe at the dealership to ask if there was any way I could get a loaner because the way it looked it would have been out of pocket for who knows how long. Joe felt bad and couldn't believe what had happened but couldn't make that decision and told me that normally that was covered by the individuals insurance. He did, however assure me that as soon as management arrived he would find out if anything could be done. I spoke with Joe later on in the day and he told me he thought something would be worked out and that I should hear from Cam. Sure enough Cam called and told me to come on up and pick up the loaner that had been approved. That was a huge relief and over and above what would have been a lesser decision at another dealership. Fast foward to Tuesday 09/18 and my car was recovered by the Merrimack police and the next day the thief was also apprehended in Merrimack. That Wednesday I brought the car to the dealership to have it checked out (Luckily the only damage was a gasoline spill in the trunk). Cam checked the car out and asked if I could leave it for a day so they could go through it and re-detail it so it would be just as it was the day I took it home. Once again service above and beyond the call by the staff at Merchants. I would be remiss if I didn't thank the person who approved all my requests Marcus Luce. Marcus although I did not have the chance to meet you thank you so much for your efforts and understanding during this debacle. Because of you and your staff you have gained a customer for life and believe me this story has been told many times over the last couple of weeks and will continue to be told.
I just bought a 2017 Hyundai Sonata and I noticed after 4 days it was making a noise near the tire. I called up the man who sold me the vehicle Joe H from merchants and he got me into the shop the very next day to make sure everything was kosher. This dealership is very friendly and genuinely cares about the customer more than the almighty dollar and just trying to fit you into a car as quick as possible. Your next car should come from Merchants in Hooksett
"It was relaxing and enjoyable"
Merchants was the MOST relaxing and no hassle service I've seen. It was actually an enjoyable experience. Do not change anything.. Keep up the excellent work.
They were all very helpful and friendly from the manager to the sales person. We went in for one vehicle and ended up leaving with two.
Joe H was extremely pleasant personable and a pleasure to deal with. He took very good care of me and got me a great loan on an amazing car! Walked me through every step and answered all my questions, even some I didn't know I had! Overall a great experience!!!