"The service department did an oil change on my vehicle it..."
The service department did an oil change on my vehicle it was the first oil change my vehicle was only 4 months old after the oil change a custom customer of mine I said hey keep your car is leaking oil so I brought it back to Merchants and they said that there was a cracked oil filter housing and they were going to charge me $500 to fix it this was their problem the mechanic cracked it when he did the oil change he either cross-threaded the cap or he over tighten the cap which caused it to crack because of the cold weather instead of them saying this is my fault we will fix it they charged me $500 to get my car back do not go to Merchants for your service..
THERE SERVICE MECHANICS ARE.LIERS AND DON'T FESS UP TO THERE MISTAKES DON'T USE THEM
"Joe Hodgson was unbelievably kind. Though I did not end..."
- caitlynn wilkins
Joe Hodgson was unbelievably kind. Though I did not end up buying a car at Merchants I just wanted to say that he made this first time buyer feel so comfortable and was more than understanding when I did not commit to the sell.
"Joseph Hodgson was great. This was my second car there..."
Joseph Hodgson was great. This was my second car there and nothing could have gone better. Thank you everyone at Merchants. It was another great experience
"I am very happy with my purchase from merchants auto. I..."
I am very happy with my purchase from merchants auto. I have been buying car from Joe for a long time now. He really cares about the customers and their needs. Thanks for another great experience. I’m going to enjoy my Subaru.
"I am extremely satisfied with the customer service I..."
I am extremely satisfied with the customer service I received shopping at Merchants. Joe was more than patient with us and even helped us out on his day off. He did his best to keep my kiddos occupied and get us in and out as quickly as possible. I love the benefits of buying from Merchants and would definitely purchase another vehicle from them. Once we were ready to sign paperwork we worked with Tim (I believe was his name) he was more than amazing and helped us save money and once again kept my kids occupied! I am thrilled with my experience at Merchants.
Other Employees Tagged:
"The Absolute BEST Dealership Experience EVER!"
I'm not sure there are words to describe how incredibly happy I am with going to Merchants. So lets start at the beginning. I first worked with Mark in December, I had a difficult year going through a divorce and being in bad housing and was trying to make a bounce back from it all Mark listened, showed me vehicles that would work for my three daughters and I and than ran my finances. Mark was so very kind, patient and such a great listener and a calm that I had NEVER experienced at any dealership, ever. At that time I was unable to come up with a deposit because I was very ill over the summer and lost three months of income, so I had just started a new job and it wasn't going to work timing or funding wise just yet. He helped me by advising different banks that could help and different cards that could help boost my credit, and withing a couple more months I had saved the deposit he advised and was ready to purchase! The second time around I worked with Joe. I loved his happy outgoing and charismatic outlook and attitude immediately! I told him what I did for work and that I was a single parent of three girls and that I was working hard to get on my feet from the prior years chaos. I told him what I was looking for in a vehicle and not only was he very thorough and patient I could tell and feel he was looking out for me and my girls. We found the most perfect Jeep ever and it had everything I wanted! We ran finances and did the deposit and Joe and his team were able to get me into my Jeep and drive it away in the same day! Joe also gave me amazing banking, saving and credit building advice, he truly went above and beyond a typical sales person transaction! I also worked with Scott who I just can't say enough positive and good things about. I have owned two cars before (from dealerships I should say), both experiences were terrible and when trying to understand extended warranties and financing I never really understood it- I just kind of smiled and nodded and signed off. Scott broke it all down, he explained all of it, and gave me the best advice ever regarding work and warranties and also how to help myself build a better future by saving, banking, building credit and making a come back from my past years experiences. He immediately brings a calm and comfort and also sunshine to every room he walks in- this dealership hit the jackpot finding him and all the others I worked with! I have owned the Jeep for just over a month and I still love it as much as when I first saw it. The pride, happiness, independence, happiness and connection to an AMAZING dealership full of not just sales and finance people- but FAMILY is incomparable. I will forever recommend Merchants Auto to all those I know and love. Thank you for restoring my trust and happiness into car dealerships- you set the bar very high and over achieve time and time again. Thank you all for all you do! My family and I will be back buying through you for many years to come :)
"Recently purchased my second car from Joe Hodgson. He’s..."
Recently purchased my second car from Joe Hodgson. He’s one of the best salesman I know He’s reliable, honest and quick to respond. Knew what I was looking for right away and even had it pulled up ready to go. Love my Honda CRV the best decision I’ve made.
The facility is clean and customer service is fabulous I wouldn’t want to go anywhere else!
"They got me the exact vehicle I wanted at a.great price...."
They got me the exact vehicle I wanted at a.great price. I would highly recommend Joe and Merchant Auto if you're looking to buy.
"Just wanted to look and see what was available. This is..."
Just wanted to look and see what was available. This is my 3rd car with Merchants. I was very pleased with Joe’s no hassle attitude. He asked me what I was looking for. I told him what I was looking for and what my budget was. I mostly enjoyed our conversation during the process.
I am so glad that I met Joe and will most definitely come back and buy from him again.
I went into the dealership not expecting to be approved. i spoke with joseph hodgson he was amazing i told him what i was looking for and what i could afford and that i didnt have to buy a car i was just looking for something bigger than my current car. He punched all the info in and found me a 2018 Nissan Rogue and i fell in love! there was no sales pressure no trying to get me into something at a higher cost it was a great experience! i never expected to leave with something as nice as this car!