Joe Izzi | Page 5

Everyone has a job to do and they do it without hesitation, confusion, or question. hesitation, confusion, or question. More

by DKANDEBO Verified Customer Verified Customer

Report | Print

The dealership provides a high level of service and responsiveness in handling any maintenance needed and addressing any issues that may arise. responsiveness in handling any maintenance needed and addressing any issues that may arise. More

by PSLOATE Verified Customer Verified Customer

Report | Print

Service was top notch. Everyone was friendly and accommodating. Very happy with my first visit back to the dealership since I bought my car. Everyone was friendly and accommodating. Very happy with my first visit back to the dealership since I bought my car. More

by laskiles66 Verified Customer Verified Customer

Report | Print

I always feel confident that my car will get done what I took it there for, and that it will be looked over for any other issues. I never feel that I am being upsold, but advised of any potential issues. took it there for, and that it will be looked over for any other issues. I never feel that I am being upsold, but advised of any potential issues. Pick up and drop off are convenient and I was offered a loaner as they did not have any waiting appointments. More

by Lfeathers Verified Customer Verified Customer

Report | Print

The professionalism and friendliness at this dealer were awesome! I loved everything about this dealership! awesome! I loved everything about this dealership! More

by bhcddir Verified Customer Verified Customer

Report | Print

good yearly service, i declined cabin air filters. they did not put new battery in fob. they did not put new battery in fob. More

by GREENWICKINC Verified Customer Verified Customer

Report | Print

The only trusted BMW service provider in my area for me is BMW West Chester! I’ve taken my car to other locations and have not experienced the excellent service and friendly staff! is BMW West Chester! I’ve taken my car to other locations and have not experienced the excellent service and friendly staff! More

by MILAN20001 Verified Customer Verified Customer

Report | Print

I want to give a huge thank-you to Joseph Izzi, who has been my advisor for the past year and a half. When I say he goes above and beyond to make sure I’m taken care of, I truly mean it. I recently needed been my advisor for the past year and a half. When I say he goes above and beyond to make sure I’m taken care of, I truly mean it. I recently needed brakes and spark plugs replaced, so I emailed Joseph. He immediately scheduled a drop-off appointment without delay. For context, I live nearly two hours away—about an hour and 40 minutes from the dealership—and I still pass two BMW certified dealerships in my own state just to come to BMW of West Chester. That’s how much trust I have in this location. I needed my vehicle back quickly so I could return a rental while the work was being done. I dropped my BMW off on the 25th and had it back by the 27th. Joseph kept his word, communicated clearly, and delivered exactly as promised. He is not an advisor who is only concerned about a paycheck—he truly cares about customer satisfaction. He makes sure every concern is heard and handled. Honesty and loyalty go a long way, and BMW of West Chester has given me both, along with genuine respect. I have never felt as welcomed at any dealership as I do here. Thank you again to Joseph, and to the technician who worked on my vehicle and did an excellent job. More

Report | Print

They always goes the extra mile to make sure issues are addressed properly and to the fullest extent. addressed properly and to the fullest extent. More

by Floyd Verified Customer Verified Customer

Report | Print

It is very clean with organized processes for getting in and out. Service manager explains what they have found clearly and gives options for how to address issues and out. Service manager explains what they have found clearly and gives options for how to address issues More

by BARGERJD Verified Customer Verified Customer

Report | Print