Over the years, I have chosen your dealership for all of
my vehicle purchases because I valued the service and trusted your team. As a loyal customer, I expected a higher level of communication, professiona
my vehicle purchases because I valued the service and trusted your team. As a loyal customer, I expected a higher level of communication, professionalism, and customer care than what I recently experienced. What has been most disappointing is not only the issue itself but also how it was handled. I left feeling that my concerns were not given the attention they deserved. Loyalty is built on trust and consistency, and this experience has caused me to question whether my business is truly valued.
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by fgonzalez14
Verified Customer
Verified Customer
Service Price Transparency
Jul 31, 2026 -
Sierra Chevrolet of Monrovia responded
Thank you for sharing your experience with us. We truly value your loyalty, and it seems your recent visit did not meet the high standards we aim to provide at Sierra Chevrolet. Your feedback is important, and we understand your concerns regarding communication and professionalism. We encourage you to reach out to us directly so we can discuss your situation and work towards regaining your trust. Thank you for being a valued customer, and we hope to have the opportunity to improve your experience.
Sincerely, The Sierra Chevrolet Team
Joe was magnificent.
He helped me out quickly and got me on my way. He made some helpful suggestions and helped me understand the services needed. Thank you for all your
He helped me out quickly and got me on my way. He made some helpful suggestions and helped me understand the services needed. Thank you for all your help. Will definetly recommend.
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by LYLYPILLY84
Verified Customer
Verified Customer
Service Price Transparency
Aug 01, 2026 -
Sierra Chevrolet of Monrovia responded
Thank you for your wonderful review, Lyly! We’re thrilled to hear that Joe provided you with excellent service and helpful suggestions. At Sierra Chevrolet, we strive to ensure our customers have a positive experience, and your feedback is greatly appreciated. We look forward to seeing you again and thank you for recommending us!
Sincerely, The Sierra Chevrolet Team
Joe was very pleasant.
After my quick info, he knew exactly what was wrong with my issue. Very friendly and knowledgeable.
After my quick info, he knew exactly what was wrong with my issue. Very friendly and knowledgeable.
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by PNJHOLLAND
Verified Customer
Verified Customer
Service Price Transparency
Aug 01, 2026 -
Sierra Chevrolet of Monrovia responded
Thank you for your wonderful review! We're thrilled to hear that Joe was able to assist you effectively and provide a friendly experience at Sierra Chevrolet. We appreciate your feedback and hope to see you again soon!
Sincerely, The Sierra Chevrolet Team
Joe provided excellent service, went in for a check
engine light service. Joe kept great communication with me throughout service. Check engine light no longer on. Excellent service.
engine light service. Joe kept great communication with me throughout service. Check engine light no longer on. Excellent service.
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by blancoemanuel61
Verified Customer
Verified Customer
Service Price Transparency
Jul 31, 2026 -
Sierra Chevrolet of Monrovia responded
Thank you for your kind words, Emanuel! We're thrilled to hear that Joe provided you with excellent service and kept you informed during your check engine light issue. It's great to know that the light is no longer on! We appreciate your feedback and hope to see you again at Sierra Chevrolet of Monrovia for any future needs.
Sincerely, The Sierra Chevrolet Team
I enjoyed working with Joe.
He was informative and helpful. I appreciated that he was looking at bigger service items down the road.
He was informative and helpful. I appreciated that he was looking at bigger service items down the road.
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by ROBBBUZZINI
Verified Customer
Verified Customer
Service Price Transparency
Jul 30, 2026 -
Sierra Chevrolet of Monrovia responded
Thank you for your kind review! We’re thrilled to hear that you had a great experience working with Joe at Sierra Chevrolet. It’s wonderful to know that you found him informative and helpful while he looked out for your future service needs. We appreciate your feedback and look forward to assisting you again soon!
Sincerely, The Sierra Chevrolet Team
My experience at the service in the dealership was very
pleasant. Service was prompt.. Very courteous employees.
pleasant. Service was prompt.. Very courteous employees.
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by sk
Verified Customer
Verified Customer
Service Price Transparency
Jul 25, 2026 -
Sierra Chevrolet of Monrovia responded
Thank you for your wonderful feedback! We’re excited to hear that your experience at Sierra Chevrolet's service department was pleasant and that our team provided prompt and courteous service. We appreciate your support and look forward to seeing you again soon!
Sincerely, The Sierra Chevrolet Team
Great Customer Service.
went in with an appointment and I was there for an hour.
went in with an appointment and I was there for an hour.
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by step1987
Verified Customer
Verified Customer
Service Price Transparency
Jul 14, 2026 -
Sierra Chevrolet of Monrovia responded
Thanks for sharing how things turned out! We're happy to hear that you had a great experience with our customer service at Sierra Chevrolet. We appreciate you taking the time to share your feedback and hope to see you again soon!
Sincerely, The Sierra Chevrolet Team
I have been buying and servicing my Chevys at Sierra
Chevrolet for over 25 years and 3 cars.
Their service advisor Joe Jimenez keeps me coming back. He is the best as he listens to my concerns and tog
Chevrolet for over 25 years and 3 cars.
Their service advisor Joe Jimenez keeps me coming back. He is the best as he listens to my concerns and together we decide what needs to be done to my cars. We no longer live in the area but I travel from San Bernardino Hills to continue my service at Sierra with Joe. They are like family now after all these years! Thank you Joe for all your help!
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by Ms. Aguayo
Verified Customer
Verified Customer
Service Price Transparency
Jul 03, 2026 -
Sierra Chevrolet of Monrovia responded
Thank you so much for your wonderful review! We truly appreciate your loyalty to Sierra Chevrolet of Monrovia over the past 25 years. It’s fantastic to hear that Joe has made such a positive impact on your experience, and we’re thrilled that you continue to travel from San Bernardino Hills to see him. Our team looks forward to serving you and your Chevys for many more years to come!
Sincerely, The Sierra Chevrolet Team
Joe was a big help and his service was excellent
The
wait was a bit long but I was pleased with the results
wait was a bit long but I was pleased with the results
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by jayjezy
Verified Customer
Verified Customer
Service Price Transparency
Jun 29, 2026 -
Sierra Chevrolet of Monrovia responded
Thank you for your feedback, Jay! We're glad to hear that Joe provided you with excellent service and that you were pleased with the results at Sierra Chevrolet. We appreciate your understanding regarding the wait time and hope to see you again soon!
Sincerely, The Sierra Chevrolet Team
I’ve never had a bad experience at sierra Chevy.
Staff is always great and professional and vehicle is always ready when promised. Communication is out of this world!
Staff is always great and professional and vehicle is always ready when promised. Communication is out of this world!
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by eramirez822
Verified Customer
Verified Customer
Service Price Transparency
Jun 25, 2026 -
Sierra Chevrolet of Monrovia responded
Thank you for your wonderful review! We truly appreciate your kind words about our staff and the level of communication you experienced at Sierra Chevrolet of Monrovia. It’s great to hear that your vehicle was always ready when promised. Our team looks forward to serving you again in the future!
Sincerely, The Sierra Chevrolet Team