Joe was helpful, Professional and attentive.
I was very satisfied with the service and it is why I continue to get my car serviced here.
I was very satisfied with the service and it is why I continue to get my car serviced here.
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by REBABINDRA
Verified Customer
Verified Customer
Service Price Transparency
Dec 09, 2024 -
Sierra Chevrolet of Monrovia responded
Thank you for your kind words about your experience at Sierra Chevrolet! We're thrilled to hear that you found our service helpful, professional, and attentive. Your satisfaction is our priority, and we appreciate your continued trust in us for your car service. We look forward to welcoming you back soon!
Sincerely, The Sierra Chevrolet Team
Car was service was completed on time as promised.
My service rep kept me informed throughout the process
My service rep kept me informed throughout the process
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by MANNYGDP
Verified Customer
Verified Customer
Service Price Transparency
Dec 05, 2024 -
Sierra Chevrolet of Monrovia responded
Thank you for your kind words! We’re thrilled to hear that your service at Sierra Chevrolet was completed on time and that your service representative kept you informed. We appreciate your feedback and look forward to assisting you again in the future!
Sincerely, The Sierra Chevrolet Team
Good experience as always.
Take all my cars there. All the service advisers are really cool. Would definitely recommend.
Take all my cars there. All the service advisers are really cool. Would definitely recommend.
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by VICTORGONZALEZ97
Verified Customer
Verified Customer
Service Price Transparency
Dec 04, 2024 -
Sierra Chevrolet of Monrovia responded
Thank you for your review! We appreciate your continued trust in Sierra Chevrolet for all your vehicle needs. We're glad to hear that you have had a positive experience with our service advisers. Your recommendation means a lot to us! We look forward to seeing you again soon.
Sincerely, The Sierra Chevrolet Team
Great professional service, excellence communication,
very helpful overall, it could not have been an easier process
very helpful overall, it could not have been an easier process
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by STEELSS
Verified Customer
Verified Customer
Service Price Transparency
Dec 03, 2024 -
Sierra Chevrolet of Monrovia responded
Thank you for your kind words! We truly appreciate your feedback about the professional service and excellent communication you experienced at Sierra Chevrolet. We're delighted to hear that the process was easy for you. We look forward to assisting you again in the future!
Sincerely, The Sierra Chevrolet Team
I come from San Bernardino just to continue having my car
serviced at Sierra Chevrolet.
I have bought 4 vehicles from them and there service to all my vehicles is excellent. I keep going back no matter whe
serviced at Sierra Chevrolet.
I have bought 4 vehicles from them and there service to all my vehicles is excellent. I keep going back no matter where I live. There service Dept is always reliable!
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by Ms. Aguayo
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Jeremy Cesena
Dec 03, 2024 -
Sierra Chevrolet of Monrovia responded
Thank you so much for your wonderful review! We're thrilled to hear that you travel from San Bernardino to continue having your vehicles serviced at Sierra Chevrolet. Your loyalty means a great deal to us, and we're glad to know that our service department has consistently met your expectations over the years. We look forward to assisting you again in the future!
Sincerely, The Sierra Chevrolet Team
Look - the service folks were all great.
Front Desk, Jeremy, 100%. Quick service, super polite / friendly, super attentive, super helpful scheduling the Lyft shuttle, etc.
I know bonuses
Front Desk, Jeremy, 100%. Quick service, super polite / friendly, super attentive, super helpful scheduling the Lyft shuttle, etc.
I know bonuses / compensation are tied to these ratings so I'm putting 5 stars, but ultimately I wouldn't recommend this service center.
The problem is the pricing and overall service quality. Sierra Chevrolet is easily 50% more expensive than even other local Chevrolet dealerships. I typically go to El Camino Real in MPK. They have clear pricing / bundled service specials. Oil change, multi-point inspection, fluid top-off, tire rotation. It cost $156 here, and I've never seen it more that $70 at the other location. I'd guess in today's world MAYBE that's $120 with inflation or whatever. The labor quote of like $250/hr at Sierra is what I think makes the difference. I've never seen a spark plug changeout quoted for $650 before; that's insane.
All that said -- for convenience, I was happy to pay the premium -- had business in the area. But this location didn't even inflate my tires to factory-recommended PSI, which I would think is standard. It didn't give a color-coded printout of vehicle parts / assessed quality. I suspect tire rotation wasn't done because the PSI ratings on each tire matched exactly what they were on each wheel when I left it. I received paperwork saying CA law requires that they inflate the tires as well?
And for general record: El Camino Real -- cheaper, they also wash the freaking car, which I'd never expected but was a nice touch, and they've never missed something small like inflating tires.
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by c-w
Verified Customer
Verified Customer
Service Price Transparency
Dec 01, 2024 -
Sierra Chevrolet of Monrovia responded
Thank you for your detailed feedback. We're glad to hear that you found our service team, especially Jeremy, to be attentive and helpful during your visit to Sierra Chevrolet. We truly value your praise for our staff.
We appreciate your concerns regarding pricing and service quality. Our aim is to provide premium service standards, and we understand that pricing can be a significant factor for our clients. Your comparison to other dealerships is noted, and we continually assess our pricing structures to remain competitive while ensuring we offer high-quality care.
I'm sorry to hear about the discrepancies in service you experienced. Our commitment includes ensuring that all vehicles receive proper care, including tire inflation to factory specifications, and we take your comments seriously. Rest assured, we will review this feedback with our team to improve our processes.
Thank you again for choosing us and for your 5-star rating despite the concerns. We hope to have the opportunity to serve you better in the future. Feel free to reach out to us directly if you have more feedback or if there’s anything further we can assist you with.
Sincerely, The Sierra Chevrolet Team
Sierra Chevrolet of Monrovia always provides the best
communication of what is needed for my vehicle.
communication of what is needed for my vehicle.
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by LADYKWILLIS4
Verified Customer
Verified Customer
Service Price Transparency
Dec 01, 2024 -
Sierra Chevrolet of Monrovia responded
Thank you for your kind words! We at Sierra Chevrolet are thrilled to hear that you appreciate our communication regarding your vehicle needs. We strive to provide the best service possible and look forward to assisting you again soon!
Sincerely, The Sierra Chevrolet Team
My service rep Joe has always been a huge help to me and
my husband anytime we bring our car in. He answers our concerns, offer suggestions and on this particular day assisted me with Sunbit app to pay for
my husband anytime we bring our car in. He answers our concerns, offer suggestions and on this particular day assisted me with Sunbit app to pay for my service.
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by P_cart26652002
Service Price Transparency
Nov 25, 2024 -
Sierra Chevrolet of Monrovia responded
Thank you for your wonderful feedback! We’re thrilled to hear that Joe has been such a helpful resource for you and your husband at Sierra Chevrolet. It's great that he could assist you with the Sunbit app as well. We appreciate your trust in us and look forward to serving you again in the future!
Sincerely, The Sierra Chevrolet Team
Great customer service.
Alfonso Hernandez great sales professional.Very friendly a lot of knowledge. Went through the car and how everything works and let me I can call hem a
Alfonso Hernandez great sales professional.Very friendly a lot of knowledge. Went through the car and how everything works and let me I can call hem anytime.
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by Larry.cantrell15
Verified Customer
Verified Customer
Service Price Transparency
Nov 25, 2024 -
Sierra Chevrolet of Monrovia responded
Thank you for your kind words! We truly appreciate your feedback about Alfonso and the excellent customer service you received at Sierra Chevrolet. It's great to hear that he was able to assist you so thoroughly. We look forward to seeing you again, and don’t hesitate to reach out if you have any questions or need assistance in the future!
Sincerely, The Sierra Chevrolet Team
Joe Jimenez is the best.
He always takes care of my service needs! Thank you!
He always takes care of my service needs! Thank you!
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by Priscella Arellanes
Verified Customer
Verified Customer
Service Price Transparency
Nov 25, 2024 -
Sierra Chevrolet of Monrovia responded
Thank you for your wonderful review! We’re thrilled to hear that Joe has consistently provided excellent service for your needs. At Sierra Chevrolet, we strive to ensure all our customers feel well taken care of. We look forward to seeing you again soon!
Sincerely, The Sierra Chevrolet Team