Joe Kuckuk | Page 49

Great experience for maintenance appointment I am usually uncomfortable when I have to do anything with cars or maintenance, but I felt very comfortable and did not feel pressured in any way. The I am usually uncomfortable when I have to do anything with cars or maintenance, but I felt very comfortable and did not feel pressured in any way. The appointment lasted the amount of time I expected it to. More

by SASMSNRN Verified Customer Verified Customer

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Wait time Had appointment and still had to wait over hour for tire rotation. Have not had to wait that long with previous scheduled maintenance appointment. I Had appointment and still had to wait over hour for tire rotation. Have not had to wait that long with previous scheduled maintenance appointment. I More

by Carlady Verified Customer Verified Customer

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Had to go back 3 times for brakes Brought my 2010 Prius in for stuck back right caliper 82000 miles in 2015. Was told I needed to replace both back brakes and calipers and turn the ro Brought my 2010 Prius in for stuck back right caliper 82000 miles in 2015. Was told I needed to replace both back brakes and calipers and turn the rotars. $1400. In 2017 the back right stuck again at 130000. Took it back and was charged again but not as much and sine it was on their dime this time there was "no need" to replace the left side. July 2019 right side stuck again. 150000 miles. Was told i needed only the slide pins this time, When I went to pick up the car they said they replaced the whole caliper this time. What is a whole caliper I asked. That is when I Learned of loaded and unloaded calipers. They never put on loaded calipers the first two times. I am not a mechanic when someone says they replaced the calipers I am thinking a complete unit not parts. When I brought this to the service Managers (Joe's) attention he said it is less expensive to only replace the caliper if the slides are working and vis versa. Pairing new arts with old parts on brakes scares me. I took it to my local independent mechanic prior to taking it in the 3rd time and he ordered the part to show me exactly what they did. Saying to me that he would never put in an unloaded caliper. When I persisted Joe said and I quote " Its fixed now". I went over his head and eventually got the left side replaced with a new loaded caliper also. Do not trust these people. I would never take a car their for service. You are treated as in income source not as a human being. More

by Fedupwthhieser Verified Customer Verified Customer

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Service I could not schedule to have my tires rotated and oil change as I never knew when I would have the time due to family matters with a mom in hospice ca I could not schedule to have my tires rotated and oil change as I never knew when I would have the time due to family matters with a mom in hospice care so I drove in at 7am and Heiser took care of me and I was on my way in less than an hour, AWESOME and I thank you More

by ROBERTEASTMAN Verified Customer Verified Customer

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Great customer service. Joe Kuckuk is excellent service rep. He is personable, professional in customer service. I Come back to Heiser for personal touch! Maintenance service Joe Kuckuk is excellent service rep. He is personable, professional in customer service. I Come back to Heiser for personal touch! Maintenance service has been spot on. More

by hunter42 Verified Customer Verified Customer

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Great service Everyone is friendly and explain things well. They are pretty accurate in wait time and told me about upcoming service that will be needed and the app Everyone is friendly and explain things well. They are pretty accurate in wait time and told me about upcoming service that will be needed and the approximate cost. More

by gailbrushaber Verified Customer Verified Customer

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Poor Quality Control Normally I have had good experiences with the service department but on this last visit they failed to put the oil cap back on. When I discovered what Normally I have had good experiences with the service department but on this last visit they failed to put the oil cap back on. When I discovered what had happened I had oil everywhere including my garage floor and driveway. They cleaned the car but apparently they have no intention of doing anything about the mess in my garage. I was told that management would be in touch with me and I have yet to hear from them! Things happen but when it is due to their error you expect to be made whole and right now I am not. More

by NICK Verified Customer Verified Customer

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Sequoia and Highlander Service Brought both vehicles in for service, one brand new, and one 13 years old. The entire service team was quick and efficient and I felt advised vs pushe Brought both vehicles in for service, one brand new, and one 13 years old. The entire service team was quick and efficient and I felt advised vs pushed, which I value greatly. More

by acmeece Verified Customer Verified Customer

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Oil change, 10000 mile maintenance Heiser is always great! Friendly staff, excellent lounge area and nice snacks. I always enjoy getting work done on my vehicle here at hieser Toyota! Heiser is always great! Friendly staff, excellent lounge area and nice snacks. I always enjoy getting work done on my vehicle here at hieser Toyota! More

by JoshG123 Verified Customer Verified Customer

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Excellent Service Service scheduling was easy, the service was prompt and professional and Heiser provides a shuttle service.I would consider buying and having my car s Service scheduling was easy, the service was prompt and professional and Heiser provides a shuttle service.I would consider buying and having my car serviced at Heiser in the future. More

by NIPNME Verified Customer Verified Customer

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