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Joe Kuckuk
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523 Reviews
523 Reviews
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523 Reviews of Joe Kuckuk
March 19, 2019
Excellent service. My scheduled appointment was just for an routine oil change and to have my brakes checked. Prior to my arrival, my file was located in the system and My scheduled appointment was just for an routine oil change and to have my brakes checked. Prior to my arrival, my file was located in the system and was reviewed. Sitting down with a representative, I was first informed there was a recall on an airbag I was not aware of. The part was in stock, so they offered to replace it that same day. Waiting for my car to be serviced, the service representative I was working with came out & mentioned my brakes needed to be replaced. I was told exactly what needed to be done & the cost. It was mentioned that I could have the brakes replaced that same day, with an extended wait time of appx. 30 minutes... My car was serviced & ready to go within 90 minutes. Excellent service. I will definitely be recommending Heiser Toyota's service center to others. More
by Stephanie
Verified CustomerOther Employees Tagged: Bob Arciszewski
Helpful 
March 15, 2019
Reliable service They provide good, reliable, timely service and advice, never push unnecessary service or products. And a free car wash after work is done. First deal They provide good, reliable, timely service and advice, never push unnecessary service or products. And a free car wash after work is done. First dealership I have ever used for service and it's been 2 cars and 19 years! More
by JUNEDAVIS1308
March 15, 2019
Oil change Not only did Heiser change the oil, they assessed the whole status of planned maintenance. The wait was effortless with complementary snacks and drink Not only did Heiser change the oil, they assessed the whole status of planned maintenance. The wait was effortless with complementary snacks and drinks, WIFI, comfortable seating, and TV. The comped car wash removed layers of road salt so I left the lot sparking clean. More
by TZMOH28
March 15, 2019
Inexcusably slow service I arrived on time for an appointment for a service that was scheduled to last one hour and my car wasn’t ready for over two and a half hours for no ex I arrived on time for an appointment for a service that was scheduled to last one hour and my car wasn’t ready for over two and a half hours for no excusable reason. The extremely long delay was especially difficult because I had my toddler with me. This dealership has no concern for your time. I would recommend servicing your vehicle somewhere else if you’re planning on waiting during the service. More
by GOLUB.DAVIDM
Other Employees Tagged: Bob Arciszewski, Chue Lee, Dana Schilz
March 14, 2019
Flat tire I hit a pot hole and my tire blew. This was a brand new tire. I spoke with Joe Kuckuk and he said he will apply for a road hazard condition and my rep I hit a pot hole and my tire blew. This was a brand new tire. I spoke with Joe Kuckuk and he said he will apply for a road hazard condition and my replacement tire would be at no cost. I made an appointment for that day and was in and out of the service center in a timely fashion. Dana checked me in and was very friendly and professional. More
by JMichals
Other Employees Tagged: Dana Schilz
March 12, 2019
Awesome Service was great. Wait was a little long but overall pretty satisfied. Taking car back for an oil change in a few weeks. Thank you Service was great. Wait was a little long but overall pretty satisfied. Taking car back for an oil change in a few weeks. Thank you More
by DEWEY8462
March 09, 2019
Great service but were running behind Joe in the service department was fantastic. I had an appointment and checked in quickly but informed they were running behind. I had my infant son wi Joe in the service department was fantastic. I had an appointment and checked in quickly but informed they were running behind. I had my infant son with me so that was a bit inconvenient. The service was otherwise well done and explained. the only reason for the 4 stars was having to wait longer for my scheduled appointment More
by AHAVAICH
March 09, 2019
Great, but a few question It seems like every time I come in I get charged for something different. While the service is always amazing and the people are so nice, it raises q It seems like every time I come in I get charged for something different. While the service is always amazing and the people are so nice, it raises questions. What exactly is covered by Toyota care? One time I get charged for oil and waste disposal the next it’s for filters. Now I am not one to argue since I believe you Gus know what you are doing I just would like to see some consistency in the charges. More
by andrew_bsch
Other Employees Tagged: Bob Arciszewski, Chue Lee, Dana Schilz
March 07, 2019
Quick, friendly service Personal service and quickly done. Oil change and tire rotation done well but a little expensive. Waiting room was well appointed and comfortable with Personal service and quickly done. Oil change and tire rotation done well but a little expensive. Waiting room was well appointed and comfortable with free snacks. More
by HALOTERRY
March 01, 2019
Great experience. Will come back again. Joe answered all my questions up front and made some good recommendations. Mechanic did a great job as well. Replaced the timing belt and spark plugs Joe answered all my questions up front and made some good recommendations. Mechanic did a great job as well. Replaced the timing belt and spark plugs and I can tell the car runs a lot better. More
by DALECALLIES
Other Employees Tagged: Lis Arendorfer-Mess
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