Joe Luque | Page 128

Best Dealer I've ever dealt with. Period. My recent purchase at Phillips Chevrolet was, hands down, the easiest and most upfront process I've ever had at a car dealership. They answered my dir My recent purchase at Phillips Chevrolet was, hands down, the easiest and most upfront process I've ever had at a car dealership. They answered my direct questions with actual answers, instead of what has become commonplace in, "well what number are you trying to hit on your monthly payment" or the like. We talked about the price of the vehicle vs what I wanted my payments to be. In fact, the truck I was going to buy was recently placed on DEMO, which I was less than thrilled about, but I said we could talk about the cost adjustment when I got there. Amazingly enough, Liz (internet dept) called me back a short while later and said they found essentially the same vehicle in their inventory, non-demo, for 2k less than the one I was originally interested in. They called me with something less expensive than I was looking at. Perhaps it's just me, but I feel like that is rare. It was a 2 hour drive to get their, and aside from a few clarifying rounds of questions once finance got involved, it was straightforward. No gimmicks, no pressure, no BS. On the other hand, it was an absurdly long wait to get into finance and finalize the deal. All parties were good to go, but finance was really backed up; which leads me to this point...it's a volume dealer. They sell a lot of cars. They sold at least 7 during the time I was there. If you are looking to purchase from Phillips, leave a deposit before embarking. There are no hoops to jump through to get it back, as I witnessed a potential customer take return of his while I waited for finance. Ultimately, they are a dealership, after all, and the same story of trade-in value being a lot lower than you'd like is just as true here as it is in any dealership I've found. That was the only potential concern for completing the deal, but they matched another dealerships offer (which was 4k higher than their initial) and that was that. For the vehicle I was looking at, there were no other dealers remotely close to their prices. Being a volume dealer has benefits for all... Initially I dealt with Liz & Chris in the internet department and they were absolutely great. straight answers and going above/beyond what I have been through with every other dealership. When I arrived I worked with Joe Luque. He is a genuine individual and looked after me and my interests quite well. Keep up the good work, everyone. More

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I had a wonderful experience Joe Lugue was awesome he really 100% A REALLY GOOD DEALER AND HELPED ME OUT.I would come to him again and bring others r to him. He put a smile on my face. 100% A REALLY GOOD DEALER AND HELPED ME OUT.I would come to him again and bring others r to him. He put a smile on my face. More

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Great!! Thanks so much Joe for helping us purchase our new Colorado. One of the easiest vehicle purchases I have ever made. Rich in finance explained everyth Thanks so much Joe for helping us purchase our new Colorado. One of the easiest vehicle purchases I have ever made. Rich in finance explained everything I needed to know. Great Experience!! More

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1st time car buyer!!! I had my best ever car buying experience just a few days ago at Phillips Chevrolet of Frankfort! HUGE shout out to Joe Luque, my product specialist & I had my best ever car buying experience just a few days ago at Phillips Chevrolet of Frankfort! HUGE shout out to Joe Luque, my product specialist & Sam Darwish, my finance manager for getting me in to a 2017 Chevy Malibu, which I never thought was even possible! Because they worked so hard for me, I now have a reliable car for my kids! Joe took time and was so helpful and patient with getting me familiar with all the different features of my car!!! I will continue to give them my business! More

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Excellent Experience My husband and I have just purchased a new truck at Phillips last night. Joe Luque, our salesman, was absolutely wonderful. Made the experience easy, My husband and I have just purchased a new truck at Phillips last night. Joe Luque, our salesman, was absolutely wonderful. Made the experience easy, quick, and pain free. Phillips and Joe will forever have our business! Thank you, we love our new truck! More

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Luque has the best service! Joe Luque went to the end of the world to help me finance a car for the first time yesterday. He made the impossible, possible! I will recommend every Joe Luque went to the end of the world to help me finance a car for the first time yesterday. He made the impossible, possible! I will recommend everyone to go see him! More

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A silver Malibu for the "Silver Fox" Phillips Chevy was recommended to me by a rental car company. I found myself renting cars on the weekend in an attempt to avoid the dreaded "car purc Phillips Chevy was recommended to me by a rental car company. I found myself renting cars on the weekend in an attempt to avoid the dreaded "car purchase process". I decided to get my trade in hooptie /clunker and pray that Phillips would live up to their reputation and get me in a car. First step financing... "Sam the Man" once he got the ball rolling ... it was a slam dunk...MVP for finances! Thank you! During the entire process, helping me find the right car; affordable, stylish and suitable for a silver fox like me... comes In "Joe Luque "the best salesman in town. Joe is patient, caring and a understanding gentlemen.... he pulls up my fabulous 2016 Malibu LT....Any ordinary person would have become frustrated with my indecisiveness especially on such a very cold and icey evening... Joe never gave up, very much determined to make my wish come true. Thanks Joe for going beyond the call of duty( synicing the phone, setting up my blue tooth and Onstar). The final paper work with the Finance Director Yasmin, was a breeze using the state of the art virtual desk top to sign the papers. Yasmin is very thorough, knowledgeable, relaxing and funny too. Thank you Phillips Chevy for helping to make my dream of new car ownership come true. Great service, great staff with great results! Highly recommended! More

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pretty awesome experience I have a very pleasant vehicle shopping experience with Joe and I really appreciate for their nice customer service! Phillips Chevrolet is the best de I have a very pleasant vehicle shopping experience with Joe and I really appreciate for their nice customer service! Phillips Chevrolet is the best dealership I have ever stepped into! -Luqi More

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excellent I had an outstanding experience today at Phillips Chevrolet while purchasing my new 2016 Camero. Prior to my visit, I communicated with Nick o I had an outstanding experience today at Phillips Chevrolet while purchasing my new 2016 Camero. Prior to my visit, I communicated with Nick online. He was very helpful and he set me up with Joe Luque. Joe answered all of my questions and I was very impressed about how he handled my purchase. In all of my past experiences buying autos, he is the best salesperson that I have encountered. He was very thorough and overlooked nothing. He took me through all the way to demonstrating the in-car features. You are very lucky to have a salesperson as knowledgeable and experienced as Joe Luque. More

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2015 Cruze Purchase Only dealership we visited, Joe Luque showed us 2 models with the equipment level and colors that we wanted. This was our 3rd vehicle from Phillips. Only dealership we visited, Joe Luque showed us 2 models with the equipment level and colors that we wanted. This was our 3rd vehicle from Phillips. Joe listened to what we were looking for in a vehicle. I am happy to recommend Joe. I am sure we will be talking to Joe again down the road when our transportation needs change. Thanks Phillips More

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