Joe Shepard | Page 79

Love the van, but worst buying experience we've ever had My daughter and I went in on President's Day and got a quote on the van we wanted from Kris. He was nice, gave a good price and seemed great to work w My daughter and I went in on President's Day and got a quote on the van we wanted from Kris. He was nice, gave a good price and seemed great to work with. After going to other dealerships and talking it over with my wife, we chose Lou Fusz. After correspondence with Rachel and Kris regarding coming in to work out a deal. I told them we would be in on Saturday, and Kris replied on Saturday morning saying that he would see us then. We sit down with Kris, and he immediately tells us that he cannot sell us the van for the price he quoted five days earlier. WHY WOULDN'T YOU MENITION THAT IN AN EMAIL OR A CALL? We live 30 minutes from Creve Couer, and had to bring our toddler with us and we had already cleaned out our trade-in. From that point on, I felt stuck. Hindsight being 20/20 we should have walked out, but with twins due any time we needed to get this done. That said, if he would have told us about the issue before coming in - we would have passed, and I wouldn't be so angry. Kris also kept blaming the issue on being short-staffed/swamped and said the mistake had caught the attention of the GM - yet we didn't have a sales manager, GM, or anyone else come out to us to explain the situation in greater detail. None of that is a good reflection upon this dealership. After agreeing to terms, we were then shuffled to the waiting area for what seemed like an eternity. We waited to meet with the finance guy while they detailed our van. They brought the van around, and there were still fingerprints on the door, and dirt on the passenger seat. I asked them to clean it again, and while the fingerprints were gone - the seats were still dirty after the second cleaning, so I just cut my losses and cleaned them when we got home. Please note that Joe Shepard was really the only positive of this whole experience. Do not let this 1 star review reflect on him. He was personable, straightforward and great to deal with. After meeting with Joe and waiting for the detailing - we were there for over 4 hours. That is the longest I've ever encountered buying a car, especially when I've already been to the dealership once before. As we left, we talked to Kris and I did let him know that I was not happy with our experience. While he did apologize, he did not ask about how he could make it better, he just again blamed being short-staffed and busy. NOT A GOOD REFELCTION ON THE DEALERSHIP. As a customer, those excuses don't make me feel comfortable about giving you my business in the future. In summary the title states it all. We LOVE the Sedona and everything that it will provide our family. But in the future, we will likely make sure that we get our Kia elsewhere. More

by Andy Waterman Verified Customer Verified Customer

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Maintenance Thank you to the guys at Lou Fusz Kia! This whole process from buying my car to the maintenance of it has been smooth and painless. Shuttle driver was Thank you to the guys at Lou Fusz Kia! This whole process from buying my car to the maintenance of it has been smooth and painless. Shuttle driver was super nice as was everyone! More

by SKHOSSELTON Verified Customer Verified Customer

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Wonderful Even though I was the for around 5 hrs, everybody was very attentive and apologetic about the wait and in the end everything worked out and I left wit Even though I was the for around 5 hrs, everybody was very attentive and apologetic about the wait and in the end everything worked out and I left with my New Car!! More

by rogers6740 Verified Customer Verified Customer

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Great service I had great conversation with staff through computer and texting before going in to the shop. They answered my questions quickly and were working with I had great conversation with staff through computer and texting before going in to the shop. They answered my questions quickly and were working with me on scheduling an appointment that fit my needs. Once at the shop every one was friendly and took time to show me all the features in the vehicle I bought. More

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Easy automobile purchase! This is the second time we worked with Kris and I think also with Joe. They both were so great to work with. I would recommend either of them for peop This is the second time we worked with Kris and I think also with Joe. They both were so great to work with. I would recommend either of them for people looking for new cars. Kris knew what our "absolutes" were and he took care of us beautifully. We left something in our 2016 Kia and Kris went the extra mile to get them back for us even though the car had already been taken for detailing. To me that is going way above and beyond. There were even some things on our car that I wasn't looking for and it's great they were included. The safety features of the 2019 Forte are much better than our 2016 Forte we traded in. Car shopping and financing are such hassles to begin with, but both Kris and Joe made the experience almost exciting. You can't go wrong with Lou Fusz and these two wonderful guys. More

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Happy with my Soul I want to Thank Jamel Gipson for the help I received from him on Saturday 2/9/19on the purchase of my new Kia Soul+. Jamel and the Lou Fusz team were I want to Thank Jamel Gipson for the help I received from him on Saturday 2/9/19on the purchase of my new Kia Soul+. Jamel and the Lou Fusz team were great. More

by paulal.wilkins Verified Customer Verified Customer

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Larry, Joe, and Mike are fantastic to work with and care Larry Haywood continues to be there for me and my family. He helped me find a car in a short amount of time and genuinely cared about what I wanted. J Larry Haywood continues to be there for me and my family. He helped me find a car in a short amount of time and genuinely cared about what I wanted. Joe Shepard is also great to work with and makes the process as painless as possible. More

by CarCustomer17 Verified Customer Verified Customer

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Wonderful experience I visited Lou Fusz to buy a new car. I have spent a great deal of time in other dealerships, as both an employee and a consumer, and this was by far t I visited Lou Fusz to buy a new car. I have spent a great deal of time in other dealerships, as both an employee and a consumer, and this was by far the best experience I've had. The staff at Lou Fusz demonstrated transparency, respect for my time, cordiality, and very low pressure. I feel like the price I paid for my new car, my trade-in value, my interest rate, and the cost of my finance add-ons were all fair and reasonable. I definitely intend to refer friends and family, and will myself return when its time to trade again. More

by KND Verified Customer Verified Customer

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Chris was excellent Everyone was excellent they knew just what I wanted they listened to what I had to say my mom and daughter both purchased Kias there so glad I did too Everyone was excellent they knew just what I wanted they listened to what I had to say my mom and daughter both purchased Kias there so glad I did too More

by fledaekelly Verified Customer Verified Customer

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Very efficient Satisfied with the professionalism of the service department and staff as a whole. Didn't have to wait a long time for my vehicle and the courtesy car Satisfied with the professionalism of the service department and staff as a whole. Didn't have to wait a long time for my vehicle and the courtesy car wash. More

by ARAMINTAYATES Verified Customer Verified Customer

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