Joel Casper
Joel Casper at Pat Lobb Toyota of McKinney

Joel Casper | Page 13

Service Advisor

Pat Lobb Toyota of McKinney

3350 South Central Expressway
McKinney, TX 75070

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4.8
142 Reviews
4.8

142 Reviews

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142 Reviews of Joel Casper

December 30, 2021

Dealership Rating
Employee Rating

Great customer service, easy check in process, comfortable lobby with work space and refreshments, over all great experience! More

by Shannon.johnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 31, 2021

Pat Lobb Toyota of McKinney responded

Shannon, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Arik Florczak Service Director

December 08, 2021

Dealership Rating
Employee Rating

First experience with this dealerships service dept Formerly with Lexus and Hyundai Excellent in every regard More

by schweizer
Customer Service
Friendliness
Recommend Dealer
Yes
Dec 08, 2021

Pat Lobb Toyota of McKinney responded

Thank you for taking the time to share your feedback with us. Joel and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Arik Florczak Service Director

November 20, 2021

Dealership Rating
Employee Rating

Pat Lobby Toyota personnel are very Attentive, professional, responsive and very good to work with More

by hiramgonzalez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 20, 2021

Pat Lobb Toyota of McKinney responded

Thank you for the kind words! We appreciate your business and our team looks forward to serving you again soon! Arik Florczak Service Director

November 19, 2021

Dealership Rating
Employee Rating

Always very professional, personable, knowledgeable, and courteous. Awesome job keeping my truck in tip top condition. More

by litestone1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 20, 2021

Pat Lobb Toyota of McKinney responded

Thank you for choosing Pat Lobb Toyota of McKinney, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Arik Florczak Service Director

November 11, 2021

Dealership Rating
Employee Rating

The customer service at Pat Lobb Toyota of McKinney was outstanding. We came in to have our vehicle serviced after being so dissatisfied with another Toyota dealerships customer service. More

by Wintz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 12, 2021

Pat Lobb Toyota of McKinney responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know! Arik Florczak Service Director

November 11, 2021

Dealership Rating
Employee Rating

Prompt service advisor who contacted us by phone with troubleshooting results and estimated cost for repairs. Great communication. Also contacted us when car was ready. Prompt checkout too. Car was ready More

by davidewing767
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tex Koelsch, Kawa Yahia

Nov 11, 2021

Pat Lobb Toyota of McKinney responded

David, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Arik Florczak Service Director

November 10, 2021

Dealership Rating
Employee Rating

Great customer service, fast, everyone is so nice! Highly recommend for all service needs! Wish I had gotten my car there! More

by Susanschafer21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 10, 2021

Pat Lobb Toyota of McKinney responded

Thank you so much for your excellent review, Susan! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Pat Lobb Toyota of McKinney. Please don't hesitate to reach out if you need anything else. Arik Florczak Service Director

October 20, 2021

Dealership Rating
Employee Rating

Joel was an amazing service advisor helping me with my first generation Tacoma finding the right parts and the appropriate maintenance when it was needed. He has a kind heart and a friendly demeanor that More

by Ricky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 20, 2021

Pat Lobb Toyota of McKinney responded

It has been a pleasure serving you, Ricky. Quality customer service is always our number one priority, and we're happy to hear that Joel met your expectations. Thank you again for choosing Pat Lobb Toyota of McKinney, we look forward to having you as one of our valued customers for many more years to come! Arik Florczak Service Director

October 06, 2021

Dealership Rating
Employee Rating

Excellent service advisor (Joel Casper) who takes the time to do go through the work needed to be done. Joel is also very communicative in keeping his customer informed of progress. More

by TCao
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Oct 07, 2021

Pat Lobb Toyota of McKinney responded

It's great to hear that Joel was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Pat Lobb Toyota of McKinney! Arik Florczak Service Director

October 02, 2021

Dealership Rating
Employee Rating

Great customer service. No fuss, honest evaluation at a fair price. I will only go here for major services More

by MR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 03, 2021

Pat Lobb Toyota of McKinney responded

Thank you for choosing Pat Lobb Toyota of McKinney, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Arik Florczak Service Director

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