Joel Cruz

I feel obligated to warn others about my experience at Garavel Subaru in Norwalk, CT was so outrageous. I was contacted by Santiago, who repeatedly assured me in writing that the dealership would honor Garavel Subaru in Norwalk, CT was so outrageous. I was contacted by Santiago, who repeatedly assured me in writing that the dealership would honor a $15,000 offer for my 2022 Toyota Camry SE once my title arrived. His exact words were that the offer “still stands until the end of the month” and the process would be “quick and easy.” Based on that, I drove twice from New York City to Norwalk, trusting their word. My car was unregistered and uninsured, but they told me it was fine to come as soon as I had the title. That trust was a huge mistake. When I arrived, everything changed. The tone went from friendly to cold and arrogant. Suddenly the used car manager, Logan, who personally appraised my car for $15K the first time, was “not in.” Then, when they finally got him on the phone, he acted like he didn’t remember me or my car at all — completely unprofessional and smug. They refused to honor the written offer, claiming they’d have to reappraise it again. The staff was condescending, dismissive, and acted as if wasting my time was normal. Garavel Subaru is worse than the typical Queens Boulevard dealers — at least those places are honest about playing games. Garavel hides behind fake politeness, but once you show up, they treat you like you’re beneath them. I was misled, disrespected, and lied to. Avoid Garavel Subaru. They have zero integrity, zero accountability, and total arrogance. More

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Joel and staff at your dealership very helpful and welcoming. Good followup before and after sale. Very happy with the Jetta. Would recommend your dealership to friend. welcoming. Good followup before and after sale. Very happy with the Jetta. Would recommend your dealership to friend. More

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This is an excellent place to buy . Car i drove on test drive had brake vibration they quickly took care of it. All good thanks Caravan Subaru. Car i drove on test drive had brake vibration they quickly took care of it. All good thanks Caravan Subaru. More

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Thank you Rudy for a professional and friendly experience when purchasing my second car at Garavel Subaru! when purchasing my second car at Garavel Subaru! More

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Dave had initiative and came to the front to greet us and help us. They didn't have the original car we had in mind when we first came in. However, Dave asked the right questions and was able to find a car t help us. They didn't have the original car we had in mind when we first came in. However, Dave asked the right questions and was able to find a car that worked for me wife and I. Thank you Dave! More

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Great service; great deal; VERY professional team, across the board!!! I highly recommend this dealership. 5 stars!! the board!!! I highly recommend this dealership. 5 stars!! More

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I had a great car buying experience at Garavel Subaru. Sales consultant Joel was very knowledgable and helpful throughout the process and I walked away very happy with the purchase. Sales consultant Joel was very knowledgable and helpful throughout the process and I walked away very happy with the purchase. More

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I have purchased 3 cars from Garavel. The terrific way they treat their customers can’t be found any where else! Dave Novik is there for me with any issue I have. I won’t go any where el The terrific way they treat their customers can’t be found any where else! Dave Novik is there for me with any issue I have. I won’t go any where else! More

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La atención y eficiencia de Joel fue realmente buena, buscó muchas opciones y despejó dudas a la hora de la compra, realmente satisfecho con el trabajo que hizo el! buscó muchas opciones y despejó dudas a la hora de la compra, realmente satisfecho con el trabajo que hizo el! More

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