Joel Gappa | Page 10

Great sales rep. He really respected me as a returning customer. I got a fair deal with no pressure. I especially appreciated how the team went over and above the call of duty to get me the color I wanted customer. I got a fair deal with no pressure. I especially appreciated how the team went over and above the call of duty to get me the color I wanted. More

by JMP2211 Verified Customer Verified Customer

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This was about a three week process of steady and consistent communication and I really appreciated it. The Q50 rocks! Very much worth the 6 hour drive in from Minnesota consistent communication and I really appreciated it. The Q50 rocks! Very much worth the 6 hour drive in from Minnesota More

by Countyguy1 Verified Customer Verified Customer

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I called Infiniti of Hoffman to set up an appointment to test drive a vehicle. I was transferred to Joel. His voice was the first thing I felt at ease about. I came into the dealership...EVERYONE was so wel test drive a vehicle. I was transferred to Joel. His voice was the first thing I felt at ease about. I came into the dealership...EVERYONE was so welcoming. There was a salesman outside and he opened the door for me! I met Joel. We talked and he went through the vehicles I wanted to test drive. Super nice and very knowledgeable. We drove the vehicles and we talked about how I felt in the vehicle. We decided that the car wasn't the best fit. The model I " really" wanted was out of my price range. He was so great in discussing my options. Leasing was one of them and as he explained it with charts it seemed as my best option. In our day in age, I felt the pricing for the lease as it was a great value was going to put me a bit uncomfortable with payments. I explained that I wasn't comfortable and he completely understood and although I didn't purchase my vehicle from Infiniti my experience was completely satisfied. There was no pressure but alot of options and understanding. I am a woman and went by myself and as we may think that's scary, Joel took the fear away. He placed my inquires in a folder of my choice. I chose purple! He didn't have a sale that day but what the dealership did is earn my trust in referring anyone to their dealership. Completely professional, understanding and full of ideas. In my book that's 5 star treatment! I am so thankful our paths crossed. He has been doing this a long time and it shows. My review is that I would do refer anyone interested in a vehicle at this dealership with full confidence that they would be treated respectful, kind, knowledgeable, and understanding. Thank Joel!! And the Infiniti team! 🤗 More

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Joel was amazing to work with! He was extremely knowledgeable and took the time to explain everything & every button! Above&beyond! Would recommend to family! knowledgeable and took the time to explain everything & every button! Above&beyond! Would recommend to family! More

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Purchase was extremely easy and the process exceeded my expectations. The dealer had numerous Q50s to choose from. Joel Gappa was an expert on the Infiniti product. expectations. The dealer had numerous Q50s to choose from. Joel Gappa was an expert on the Infiniti product. More

by jkarnezis Verified Customer Verified Customer

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Excellent Service and Patience For a First time buyer. Where do I start... This dealership was a night and day difference to a similar dealership that was in the area. I first, originally bought a ca Where do I start... This dealership was a night and day difference to a similar dealership that was in the area. I first, originally bought a car at another dealership CPO, but come to find out shortly thereafter, the car had plenty of issues that does not match it being a CPO. Felt like false advertisement. Once I was able to get my money back, I was able to find my way over to this Infiniti. The Process was so much smoother and less rushed here. Plenty of talking and personalizing that just made the experience so much more comforting for someone buying their first car. And Thorough! There was not a single skipped detail in the whole process. The emails and the help I received after such a bad previous experience was awesome. They want to see happy customers and you can tell. Recurring customers is more important with this retailer and especially to Joel, that you immediately feel like they are doing as much as they can to cater to you. All around fantastic experience and would buy from here again in a heartbeat. The only CON I have is the prices on some vehicles being slightly odd. Similar cars with similar trims and mileage being priced thousands apart with no apparent issues. Likely what they cost at auction has something to do with it but still. More

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From the moment I walked in, I felt very welcome and this dealership was informative and very helpful. Joel Gappa was the BEST salesman and took his time explaining all the functions of my SUV...a great expe dealership was informative and very helpful. Joel Gappa was the BEST salesman and took his time explaining all the functions of my SUV...a great experience and I would highly recommend going here if you’re in a position to purchase or lease a new vehicle. More

by BRIANFLANAGAN1 Verified Customer Verified Customer

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Happy with my deal! Everyone there was friendly, courteous, and professional. The staff there worked very hard to get us in the car we wanted within our budget. Would def Everyone there was friendly, courteous, and professional. The staff there worked very hard to get us in the car we wanted within our budget. Would definitely shop at this dealer again. More

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This was an absolute perfect buying experience. My salesman Joel took time to explain the buying process and also was so knowledgeable about the vehicle I was interested in. I am so happy I chose Infi salesman Joel took time to explain the buying process and also was so knowledgeable about the vehicle I was interested in. I am so happy I chose Infiniti of Hoffman Estates. More

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Top notch service My service tech Sebastian took me in right away even though I did not have an appt. He is professional, knowledgeable and prompt. I would recommend S My service tech Sebastian took me in right away even though I did not have an appt. He is professional, knowledgeable and prompt. I would recommend Sebastian to anyone who needs things done the right way. More

by ppping Verified Customer Verified Customer

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