Joel Gappa | Page 9

Purchase was extremely easy and the process exceeded my expectations. The dealer had numerous Q50s to choose from. Joel Gappa was an expert on the Infiniti product. expectations. The dealer had numerous Q50s to choose from. Joel Gappa was an expert on the Infiniti product. More

by jkarnezis Verified Customer Verified Customer

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Excellent Service and Patience For a First time buyer. Where do I start... This dealership was a night and day difference to a similar dealership that was in the area. I first, originally bought a ca Where do I start... This dealership was a night and day difference to a similar dealership that was in the area. I first, originally bought a car at another dealership CPO, but come to find out shortly thereafter, the car had plenty of issues that does not match it being a CPO. Felt like false advertisement. Once I was able to get my money back, I was able to find my way over to this Infiniti. The Process was so much smoother and less rushed here. Plenty of talking and personalizing that just made the experience so much more comforting for someone buying their first car. And Thorough! There was not a single skipped detail in the whole process. The emails and the help I received after such a bad previous experience was awesome. They want to see happy customers and you can tell. Recurring customers is more important with this retailer and especially to Joel, that you immediately feel like they are doing as much as they can to cater to you. All around fantastic experience and would buy from here again in a heartbeat. The only CON I have is the prices on some vehicles being slightly odd. Similar cars with similar trims and mileage being priced thousands apart with no apparent issues. Likely what they cost at auction has something to do with it but still. More

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From the moment I walked in, I felt very welcome and this dealership was informative and very helpful. Joel Gappa was the BEST salesman and took his time explaining all the functions of my SUV...a great expe dealership was informative and very helpful. Joel Gappa was the BEST salesman and took his time explaining all the functions of my SUV...a great experience and I would highly recommend going here if you’re in a position to purchase or lease a new vehicle. More

by BRIANFLANAGAN1 Verified Customer Verified Customer

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Happy with my deal! Everyone there was friendly, courteous, and professional. The staff there worked very hard to get us in the car we wanted within our budget. Would def Everyone there was friendly, courteous, and professional. The staff there worked very hard to get us in the car we wanted within our budget. Would definitely shop at this dealer again. More

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This was an absolute perfect buying experience. My salesman Joel took time to explain the buying process and also was so knowledgeable about the vehicle I was interested in. I am so happy I chose Infi salesman Joel took time to explain the buying process and also was so knowledgeable about the vehicle I was interested in. I am so happy I chose Infiniti of Hoffman Estates. More

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Top notch service My service tech Sebastian took me in right away even though I did not have an appt. He is professional, knowledgeable and prompt. I would recommend S My service tech Sebastian took me in right away even though I did not have an appt. He is professional, knowledgeable and prompt. I would recommend Sebastian to anyone who needs things done the right way. More

by ppping Verified Customer Verified Customer

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Leasing a new car We have always had good service, and we work with very friendly and knowledgeable people! We have worked with Joel for a number of years, and he alway We have always had good service, and we work with very friendly and knowledgeable people! We have worked with Joel for a number of years, and he always looks out for us! It is a pleasure doing business with you! More

by DMURPHY1031 Verified Customer Verified Customer

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Joel took very good care of me! Found the car I wanted and the sale and trade-in was done very quick and easy! I very good experience! and the sale and trade-in was done very quick and easy! I very good experience! More

by SGREITER Verified Customer Verified Customer

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Joel Gappa was the best salesman I’ve ever dealt with in the car business he was honest and knowledgeable guy and helped me find the car of my dreams and made it happen for me if it was for Mr. Gappa i woul the car business he was honest and knowledgeable guy and helped me find the car of my dreams and made it happen for me if it was for Mr. Gappa i wouldn’t be enjoying my beautiful and fun driving q50 res aport 400. Thijs was also an amazing guy and worked with me best as he could I'm glad i had these guys helping me with purchasing a car and I defiantly would recommend them to anyone I know if there looking to buy an infiniti or any car from this dealership! More

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Great people to work with! I was leery going in as a single woman by myself buying a car but they all made me feel so comfortable. They worked with me to make sure I got the best deal and never hesitat single woman by myself buying a car but they all made me feel so comfortable. They worked with me to make sure I got the best deal and never hesitated to answer any question that I had. Can’t imagine a better group of guys to deal with. Thanks so much to Joel, Geno, and Ryan for making this such an easy process. So happy with my new QX50! More

by softballchik24 Verified Customer Verified Customer

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