Joel Gappa | Page 8

Staff was very friendly. Not what I expected Alex my Staff was very friendly. Not what I expected Alex my salesman made me feel very comfortable. Everyone as well. Especially enjoyed conversation with Staff was very friendly. Not what I expected Alex my salesman made me feel very comfortable. Everyone as well. Especially enjoyed conversation with the owner. Thx to everyone. And I realized that I need to give the car back to you guys cause I love it too much!!!!😀 More

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Joel was great and so was the manager of the dealership! The amount of time it took to buy the car was ridiculous though.. person in finance services was borderline rude and it took the fun out of the new p The amount of time it took to buy the car was ridiculous though.. person in finance services was borderline rude and it took the fun out of the new purchase. 5 stars for Joel and overall experience and a half star for JJ! More

by JOLLYMAN33 Verified Customer Verified Customer

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Joel is a great guy to work with! He was very knowledgeable and enthusiastic. I could tell how much he loves his work. He did all he could to be sure I was going to be happy with my purchase. He knowledgeable and enthusiastic. I could tell how much he loves his work. He did all he could to be sure I was going to be happy with my purchase. He made the process to buy my car easy. Infiniti of Hoffman Estates is lucky to have him! I would definitely recommend him! Love my car! More

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Tony is a man of his teams word and that is hard to find. He worked with me and got me where I was looking to be with my payment. He was detailed and broke down the payments. He was also very sweet and got m He worked with me and got me where I was looking to be with my payment. He was detailed and broke down the payments. He was also very sweet and got my little one a snack to help keep him busy. More

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Joel was very professional, knowledgeable & kind from the moment I walked into the dealership. He made the process easy. Highly Recommend Joel for anyone needing a vehicle. moment I walked into the dealership. He made the process easy. Highly Recommend Joel for anyone needing a vehicle. More

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No pressure to buying experience and was in and out ..It was one the best car buying experience thank you Alex & Infiniti of Hoffman Estates!! was one the best car buying experience thank you Alex & Infiniti of Hoffman Estates!! More

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I have purchased my last three cars from Joel Gappa. I am extremely happy working with him and that is why I always come back. I know that he works with me and I trust he will do the best he can for me. Do extremely happy working with him and that is why I always come back. I know that he works with me and I trust he will do the best he can for me. Dotty Dos'e More

by DOTTY0907 Verified Customer Verified Customer

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This was about a three week process of steady and consistent communication and I really appreciated it. The Q50 rocks! Very much worth the 6 hour drive in from Minnesota consistent communication and I really appreciated it. The Q50 rocks! Very much worth the 6 hour drive in from Minnesota More

by Countyguy1 Verified Customer Verified Customer

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Great sales rep. He really respected me as a returning customer. I got a fair deal with no pressure. I especially appreciated how the team went over and above the call of duty to get me the color I wanted customer. I got a fair deal with no pressure. I especially appreciated how the team went over and above the call of duty to get me the color I wanted. More

by JMP2211 Verified Customer Verified Customer

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I called Infiniti of Hoffman to set up an appointment to test drive a vehicle. I was transferred to Joel. His voice was the first thing I felt at ease about. I came into the dealership...EVERYONE was so wel test drive a vehicle. I was transferred to Joel. His voice was the first thing I felt at ease about. I came into the dealership...EVERYONE was so welcoming. There was a salesman outside and he opened the door for me! I met Joel. We talked and he went through the vehicles I wanted to test drive. Super nice and very knowledgeable. We drove the vehicles and we talked about how I felt in the vehicle. We decided that the car wasn't the best fit. The model I " really" wanted was out of my price range. He was so great in discussing my options. Leasing was one of them and as he explained it with charts it seemed as my best option. In our day in age, I felt the pricing for the lease as it was a great value was going to put me a bit uncomfortable with payments. I explained that I wasn't comfortable and he completely understood and although I didn't purchase my vehicle from Infiniti my experience was completely satisfied. There was no pressure but alot of options and understanding. I am a woman and went by myself and as we may think that's scary, Joel took the fear away. He placed my inquires in a folder of my choice. I chose purple! He didn't have a sale that day but what the dealership did is earn my trust in referring anyone to their dealership. Completely professional, understanding and full of ideas. In my book that's 5 star treatment! I am so thankful our paths crossed. He has been doing this a long time and it shows. My review is that I would do refer anyone interested in a vehicle at this dealership with full confidence that they would be treated respectful, kind, knowledgeable, and understanding. Thank Joel!! And the Infiniti team! 🤗 More

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