Joel Marrast | Page 4

The service is always great. Joel is a phenomenal rep. I’ve never been disappointed with the quality of work or the depth you guys go to explain the issues with my car. The video is a plus. You guys just I’ve never been disappointed with the quality of work or the depth you guys go to explain the issues with my car. The video is a plus. You guys just offer incomparable service. More

by NEWMANMAURICE62 Verified Customer Verified Customer

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Great job! Great communication throughout the entire visit and all work was performed to a high standard. AND the car was washed afterwards and looked like a million bucks! visit and all work was performed to a high standard. AND the car was washed afterwards and looked like a million bucks! More

by bvigneaux Verified Customer Verified Customer

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First off, they recommended that I replace my cabin filter when they supposedly replaced it 5,000 miles ago on the last service. Luckily the manager recognized that it wasnt replaced the last time that filter when they supposedly replaced it 5,000 miles ago on the last service. Luckily the manager recognized that it wasnt replaced the last time that I actually paid for this service to be done. Secondly, they rifled through my trunk to do a recall and left it a complete mess. If I was aware that they were going to do this I would of cleared out the back for them. Lastly, I received a call from the driver stating that he was going to be at my house to drop off my car and would call when he arrived. One hour later I looked in the driveway and my car was sitting there, unlocked, with the keys in plain site for anyone to take for who knows how long. This is not good service in my eyes. I seem to have an issue every time I do service there. If it wasn't part of the buying agreement I wouldn't even bother. More

by AUGMAN2006 Verified Customer Verified Customer

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Scheduled a maintenance appt. came in they took it right away and was done a few earlier than expected. Very nice & prompt service! thank you! away and was done a few earlier than expected. Very nice & prompt service! thank you! More

by mandymarchand Verified Customer Verified Customer

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Very pleased with staff and service. Only dealt with Joel this time and he is great. I would highly recommend your dealership for service and sales this time and he is great. I would highly recommend your dealership for service and sales More

by KIM.BARRIE Verified Customer Verified Customer

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Prompt efficient service, gave me new information about my care, well informed staff, liked the video of the service. This form requires too many words my care, well informed staff, liked the video of the service. This form requires too many words More

by FLY2THEDREAM Verified Customer Verified Customer

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Excellent support on customer service. Great service on time and they send a video with all the details. If you need a ride they help you time and they send a video with all the details. If you need a ride they help you More

by J_CUEVAS5 Verified Customer Verified Customer

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Had extensive service performed (30K mile check up, new front brake pads and rotors, new tires and and wheel alignment). All the work was properly done and the car was ready when promised. They even applie front brake pads and rotors, new tires and and wheel alignment). All the work was properly done and the car was ready when promised. They even applied discounts that I forgot to print out to my bill to help with the cost. More

by MD5463 Verified Customer Verified Customer

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I like Worcester Volvo (Patrick Mazda) but their lack of experience with Volvo has shown again. This is the 2nd service, they are 2/2, where they had trouble installing the latest software causing delay in experience with Volvo has shown again. This is the 2nd service, they are 2/2, where they had trouble installing the latest software causing delay in getting my car back. More

by SIMON.REAVELY Verified Customer Verified Customer

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The customer service from Rachel and Joel were outstanding. The issue I have is with the quality of the Mazda product. I repeated brought my vehicle in for the same issue without a satisfactory r outstanding. The issue I have is with the quality of the Mazda product. I repeated brought my vehicle in for the same issue without a satisfactory result. More

by RACHIELL1313 Verified Customer Verified Customer

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