Joey Malizia
Joey Malizia at Koons Volvo Cars White Marsh

Joey Malizia | Page 2

Service Advisor

Koons Volvo Cars White Marsh

5395 Nottingham Drive
White Marsh, MD 21162

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4.7
125 Reviews
4.7

125 Reviews

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125 Reviews of Joey Malizia

September 18, 2026

Dealership Rating
Employee Rating

Great customer service. You get plenty of updates about your car when it is being serviced. More

by nikkithomas01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Dorsey

Sep 24, 2026

Koons Volvo Cars White Marsh responded

We really appreciate this positive review! Thanks so much!

September 17, 2026

Dealership Rating
Employee Rating

They keep me informed about future concerns while taking care of current needs in a professional manner. More

by dsdaiger417
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: AJ McMillen, Larry Bond

Sep 17, 2026

Koons Volvo Cars White Marsh responded

Knowing that you felt informed about potential concerns while we addressed your current needs means a lot to our team. We appreciate you trusting us with the service on your Toyota Camry.

September 15, 2026

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Car wash done on time and everything was done correctly. The wash and clean up is great More

by leedec19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 15, 2026

Koons Volvo Cars White Marsh responded

Our service team is pleased we could complete your Volvo S60’s wash and cleanup on time and to your satisfaction. Hearing that everything was done correctly means a lot to us.

September 15, 2026

Dealership Rating
Employee Rating

Excellent service as usual! Joey and Wayne were great! I will be back in the future! More

by Aaleah G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wayne Welsh

Sep 19, 2026

Koons Volvo Cars White Marsh responded

Aaleah G, we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.

September 12, 2026

Dealership Rating
Employee Rating

Larry in service was kind, prossional and charismatic. I was not impressed with recommending a $400 fuel injection cleaning with such low mileage. Oil change, tire rotation seem reasonable at this point. More

by hagenpi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: AJ McMillen, Larry Bond

Sep 19, 2026

Koons Volvo Cars White Marsh responded

We really appreciate this positive review! Thanks so much!

September 10, 2026

Dealership Rating
Employee Rating

I would prefer not to work with Joey again. I found him to be condescending and rude. My questions which I asked for clarification were treated as an annoyance. I have always had a great experi More

by anniemillertowson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Al, Service Mgr was very helpful.

Sep 13, 2026

Koons Volvo Cars White Marsh responded

Hi Annie, thank you for sharing your experience. I'm sorry to hear that you found Joey condescending and that your questions were treated as an annoyance. We appreciate your feedback about the loud music in the showroom and will work on creating a more guest-centric environment. We're glad to hear that Al was open to your concerns, and we hope you'll give us another chance to provide you with the reliable service you expect.

September 09, 2026

Dealership Rating
Employee Rating

Sarah was great! She was very transparent throughout the entire process, clearly explaining what needed to be done and keeping me updated along the way. I really appr More

by ekim
Recommend Dealer
Yes

Other Employees Tagged: AJ McMillen, Larry Bond

Sep 09, 2026

Koons Volvo Cars White Marsh responded

Your note about transparency and clear communication reflects our service team’s priorities during your Volvo XC40 visit. Knowing that you valued our professional approach and felt informed throughout the process is truly rewarding. Thank you for recommending our service department.

September 08, 2026

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Employee Rating

Was lead on by the techs. Told me they knew the issue and kept calling me back saying that I need another $500-$1000 part. More

by Hunter B
Service Price Transparency
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Service Communication
Recommend Dealer
No
Sep 10, 2026

Koons Volvo Cars White Marsh responded

Hunter, thank you for sharing your experience. I’m sorry to hear you felt led on regarding the issue and the additional costs. We strive for honesty and reliability in our service, and I appreciate your feedback as it helps us improve. Please reach out to us directly so we can discuss this further and work towards a resolution.

September 07, 2026

Dealership Rating
Employee Rating

Joey was very proficient in keeping me informed on the status of my vehicle throughout the process of getting my vehicle service. More

by wfelix6263
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 08, 2026

Koons Volvo Cars White Marsh responded

Knowing you felt well-informed by Joey throughout the service on your Volvo S60 means a lot to our service department. Thank you for your five-star review, and we’re here whenever you need us.

September 04, 2026

Dealership Rating
Employee Rating

Dealership is responsive, clean, and everyone is super friendly. Purchased my Volvo from this dealership and serviced even though the dealership is further away from me More

by desiree.antonacci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 05, 2026

Koons Volvo Cars White Marsh responded

Your Volvo XC60 is in great hands. Knowing our dealership felt welcoming and our staff attentive means a lot to us. We appreciate you traveling extra distance for both your purchase and service, and we’re glad our clean facility and prompt care met your needs.

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