Michael Dorsey

Michael worked with my husband and I to get the car we wanted. Kevin was also very honest with us during the financial portion. 2nd Car bought at Koons. We were there to service our 2020 XC Volvo and en wanted. Kevin was also very honest with us during the financial portion. 2nd Car bought at Koons. We were there to service our 2020 XC Volvo and ended up leaving with a 2026 XC Volvo. More

by tracy.neilson Verified Customer Verified Customer

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They did a great job for me even though I was unable to come to the dealership. Thanks for meeting me halfway and delivering vehicle come to the dealership. Thanks for meeting me halfway and delivering vehicle More

by jk Verified Customer Verified Customer

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Pleasant and knowledgeable Sales Person. Assisted me in finding my car, that was right for me. Assisted me in finding my car, that was right for me. More

by ctmoses Verified Customer Verified Customer

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Fantastic customer service! !! This was the best car buying experience I’ve ever had. Michael was amazing. !! This was the best car buying experience I’ve ever had. Michael was amazing. More

by laboardla Verified Customer Verified Customer

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Great customer service. You get plenty of updates about your car when it is being serviced. You get plenty of updates about your car when it is being serviced. More

by nikkithomas01 Verified Customer Verified Customer

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Our salesman was great but everything after has been frustrating. STILL waiting for things to process almost a month later and they do not seem one bit concerned. frustrating. STILL waiting for things to process almost a month later and they do not seem one bit concerned. More

by Liss Verified Customer Verified Customer

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We got a great deal on a demo with 5000 miles and a fair trade-in on our old car. Service was excellent. trade-in on our old car. Service was excellent. More

by wmacl851 Verified Customer Verified Customer

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We had such a wonderful experience all the way around. From the very first call we felt Michael Dorsey was professional and knowledgeable. I think the one thing that impressed us the most is that he rea From the very first call we felt Michael Dorsey was professional and knowledgeable. I think the one thing that impressed us the most is that he really listened to us and our needs and stayed the course - - he never tried to upsell us. He took his time with us and made us feel important even though we weren't buying an expensive new car. He made sure to introduce us to others on the Koons team (Larry) - that way if we ever needed and made sure we drove away happy and comfortable with our purchase. Kevin was also very helpful so that we could get the deal done! It was so worth the drive for us to White Marsh from our home! More

by Jody.stacoffe Verified Customer Verified Customer

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Michael Dorsey is outstanding! ! We needed some extra time/scheduling our purchase/pick up of vehicle. Michael is very knowledgeable and kept in touch with us during times we reque ! We needed some extra time/scheduling our purchase/pick up of vehicle. Michael is very knowledgeable and kept in touch with us during times we requested- (we had unexpected health issues). Michael was willing to accommodate us and help complete the sale. Michael is very pleasant as well, we enjoyed our time with him. We will recommend him to others looking for a vehicle.!! Kevin in finance also was super helpful and explained everything in detail. We appreciate Kevin trying to get us the best interest rate/payment that we were comfortable with. Overall they coordinated well with each other and got us out the door in our new vehicle in a very timely manner. Thank you for such a smooth process! More

by nobs2005 Verified Customer Verified Customer

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My experience at Koons was amazing, my whole process with trading my car in was easy. I had an interest in a Mazda for awhile and Michael kept me updated continuously on new ones that they would receive. Eve trading my car in was easy. I had an interest in a Mazda for awhile and Michael kept me updated continuously on new ones that they would receive. Eventually I finally came in to test drive one and it was a smooth process from there! More

by Milia Dorsey Verified Customer Verified Customer

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