Joey Robinson | Page 10

Horrible customer service. A very unprofessional experience I had at Island Acura. I will never do business again with this dealership and deal with an Associate who lies. A very unprofessional experience I had at Island Acura. I will never do business again with this dealership and deal with an Associate who lies. More

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Bob is the best. Professional, friendly and thorough. Have used Bob for the past twenty years. Professional, friendly and thorough. Have used Bob for the past twenty years. More

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This is my fourth car lease with Island Acura . They have always been knowledgeable and professional. A great experience They have always been knowledgeable and professional. A great experience More

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I have been a loyal customer of Island Acura for 30+ years. I do not live closeby, but it has been the EXCELLENT service I receive from the service manager, Joey Robinson, that has kept me coming back years. I do not live closeby, but it has been the EXCELLENT service I receive from the service manager, Joey Robinson, that has kept me coming back year-after-year. Joey has always made sure that my 92’ Integra GS was in peak running condition and has always been available to answer any of my concerns. Island Acura, with servicing my Integra for regular maintenance approximately every 6 months over the past 30+ years, has kept my Integra running smoothly without not one road-side emergency breakdown. Sadly, when it was recently not possible to find a gear shift cable for my car which Matt, in the Parts Dept, had been searching for high and low for weeks (for which I so appreciated his diligence because he knew how much I LOVED my Integra), it was Joey who presented me with the dreaded news that my beloved 1992’ Integra GS could not be repaired. It was with a heavy heart that I had to say “goodbye” to a car I took impeccable care of for over three decades :( Darren Thornton was my salesman and I could not be happier with my purchasing experience of a pre-owned, certified 2020’ Acura Tech Package RDX. Darren was extremely professional, knowledgeable, friendly, courteous, and non-pressuring. He patiently went over all of the features of the Tech Package, many of which I was awed by simply because of all the advanced technology I was not familiar with. Even now, if I have a service appointment, Darren ALWAYS stops by the waiting room to greet me with a friendly “Hello” and always asks me if he can help me with any of the features of my RDX of which I am still learning after owning my RDX for approximately two months. I would also like to give a big “thank you” to the sales manager, Tony D, and Brittany who were so kind and helpful with making my purchasing experience a seamlessly smooth and pleasurable one :) I am looking forward to continuing to remain a loyal customer and will DEFINITELY be purchasing my next new vehicle from Island Acura where customer satisfaction is ALWAYS #1 :) More

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Excellent service and great experience buying our TLX from Island Acura. Bobby G was the best. He made time to FaceTime a virtual tour of the car on a Tuesday, we test drove Friday and took the car hom from Island Acura. Bobby G was the best. He made time to FaceTime a virtual tour of the car on a Tuesday, we test drove Friday and took the car home on Saturday. Couldn’t ask for anything else. Very kind and honest to deal with and the same goes for the entire team at Island Acura. More

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I had a great experience. I love it here. The people are so friendly and welcoming! I will definitely recommend my friends and family to come here. 10/10 so friendly and welcoming! I will definitely recommend my friends and family to come here. 10/10 More

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Joseph Robinson is an exceptional service provider Very recently, we bought a CPO vehicle 2017 RDX, via Rocky (he has been reviewed previously). The vehicle showed a message indicating a problem (now I Very recently, we bought a CPO vehicle 2017 RDX, via Rocky (he has been reviewed previously). The vehicle showed a message indicating a problem (now I know it is a sensor problem) while driving on a highway on route to PA. Pulled over stopped the car, and restarted, and the messages reappeared. Then called Island Acura service, and I was told (now I know it was Mr. Robinson) that as long as I didn't notice erratic driving condition, I can continue and see the service center the next day. This was also affirmed at a local Acura dealer at our destination. Returned to the Island Acura service center the next day, and I was told by the attendant that I had to leave the car. While I was trying to convince him that I had called the day before, he went inside, came out and said they will handle it. I went inside and immediately Joseph Robinson (Asst. Service Manager) remembered our conversation and said it will be taken care of, and the sensor was replaced. His assistance in this regard was a memorable experience. He also helped me with some other minor issues a few days later without any hesitation. Robinson's work ethics are exemplary that others should try hard to emulate. I hold him in high esteem. Island Acura is very fortunate to have him at their service department. More

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I am very impressed with this dealership. Rocky T was my sales rep and I am very impressed. I got a leased vehicle for 3 years and always got great service, support and advice from him. The service Dept w sales rep and I am very impressed. I got a leased vehicle for 3 years and always got great service, support and advice from him. The service Dept wasn’t really needed, except for occasional checkins, car washes and service. I was an Acura fan before, and still am, and with the great reliability and service, quality and sporty performance, they are the best bet in town! More

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I’ve know Bob for over a decade and will continue to deal with him. He is truly awesome and makes it so easy to buy a car. I called him Wednesday and drove home in our new car on Friday. We were in and out i with him. He is truly awesome and makes it so easy to buy a car. I called him Wednesday and drove home in our new car on Friday. We were in and out in 2 hours. I highly recommend. Their service department is top notch. Joe Robinson is great to work with. More

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YEARLY SERVICE AND RAIDO TOOK RDX FOR FIRST SERVICE (1700 miles) ALSO RADIO GOES LOADER AND LOWER AT STOP LIGHT (RED LIGHT) AND WHILE DRIVING. THEY DID NOT KNOW HOW TO FIX TH TOOK RDX FOR FIRST SERVICE (1700 miles) ALSO RADIO GOES LOADER AND LOWER AT STOP LIGHT (RED LIGHT) AND WHILE DRIVING. THEY DID NOT KNOW HOW TO FIX THE RADIO PROBLEM. I FEEL I WAS RUSHED OUT DO TO THE BACK UP THIS MAY HAVE CAUSED OTHER CUSTOMERS. I'M SURE I'M NOT THE FIRST CUSTOMER THIS HAPPENED TO. More

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