Joey Robinson | Page 10

Joseph Robinson is an exceptional service provider Very recently, we bought a CPO vehicle 2017 RDX, via Rocky (he has been reviewed previously). The vehicle showed a message indicating a problem (now I Very recently, we bought a CPO vehicle 2017 RDX, via Rocky (he has been reviewed previously). The vehicle showed a message indicating a problem (now I know it is a sensor problem) while driving on a highway on route to PA. Pulled over stopped the car, and restarted, and the messages reappeared. Then called Island Acura service, and I was told (now I know it was Mr. Robinson) that as long as I didn't notice erratic driving condition, I can continue and see the service center the next day. This was also affirmed at a local Acura dealer at our destination. Returned to the Island Acura service center the next day, and I was told by the attendant that I had to leave the car. While I was trying to convince him that I had called the day before, he went inside, came out and said they will handle it. I went inside and immediately Joseph Robinson (Asst. Service Manager) remembered our conversation and said it will be taken care of, and the sensor was replaced. His assistance in this regard was a memorable experience. He also helped me with some other minor issues a few days later without any hesitation. Robinson's work ethics are exemplary that others should try hard to emulate. I hold him in high esteem. Island Acura is very fortunate to have him at their service department. More

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I am very impressed with this dealership. Rocky T was my sales rep and I am very impressed. I got a leased vehicle for 3 years and always got great service, support and advice from him. The service Dept w sales rep and I am very impressed. I got a leased vehicle for 3 years and always got great service, support and advice from him. The service Dept wasn’t really needed, except for occasional checkins, car washes and service. I was an Acura fan before, and still am, and with the great reliability and service, quality and sporty performance, they are the best bet in town! More

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I’ve know Bob for over a decade and will continue to deal with him. He is truly awesome and makes it so easy to buy a car. I called him Wednesday and drove home in our new car on Friday. We were in and out i with him. He is truly awesome and makes it so easy to buy a car. I called him Wednesday and drove home in our new car on Friday. We were in and out in 2 hours. I highly recommend. Their service department is top notch. Joe Robinson is great to work with. More

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YEARLY SERVICE AND RAIDO TOOK RDX FOR FIRST SERVICE (1700 miles) ALSO RADIO GOES LOADER AND LOWER AT STOP LIGHT (RED LIGHT) AND WHILE DRIVING. THEY DID NOT KNOW HOW TO FIX TH TOOK RDX FOR FIRST SERVICE (1700 miles) ALSO RADIO GOES LOADER AND LOWER AT STOP LIGHT (RED LIGHT) AND WHILE DRIVING. THEY DID NOT KNOW HOW TO FIX THE RADIO PROBLEM. I FEEL I WAS RUSHED OUT DO TO THE BACK UP THIS MAY HAVE CAUSED OTHER CUSTOMERS. I'M SURE I'M NOT THE FIRST CUSTOMER THIS HAPPENED TO. More

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Terrific Service Department Joey Robinson heads up one super customer-oriented Service Department. He is always extremely cordial and deeply concerned about the maintenance of m Joey Robinson heads up one super customer-oriented Service Department. He is always extremely cordial and deeply concerned about the maintenance of my vehicle. Island Acura is quite fortunate to have him under their employ! More

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Best dealership out there !!!! A+++++ Just purchased a 2012 Honda CRV from Island Acura. This is the 3rd vehicle we have purchased from this dealership in the last 3 1/2 years ( other 2 Just purchased a 2012 Honda CRV from Island Acura. This is the 3rd vehicle we have purchased from this dealership in the last 3 1/2 years ( other 2 were new Acuras ) I cannot say enough wonderful things about my experience. First , let me start off by saying Rocky Tarik is the BEST !!! All 3 of our purchases were made with Rocky . He will not pressure you, but will help you pick the right car for the best price possible. Rocky is patient, knowledgeable and just a really nice guy ! Another plus about buying /leasing from this dealership is that the service dept is fantastic, they definitely go the extra mile. Joey the service manager treats everyone like family . Whether you are in the market for a new or used vehicle , Island Acura is the place to go . More

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Great dealers and service!! I am a repeat car buyer and leaser from Island Acura. I am very impressed with the way they treat their customers. Always feel welcomed. The buyin I am a repeat car buyer and leaser from Island Acura. I am very impressed with the way they treat their customers. Always feel welcomed. The buying/leasing portion is always stressful, but Rocky put us at ease and was a pleasure to work with.I would highly recommend anyone to use him as your salesman . I cannot say enough about their service department. Probably one of the main reasons I always go back. Their service manager Joe Robinson is simply the best. You may think you are getting great service at other dealerships, but until you work with Joe you know you have not!! More

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Bob G Having owned my 2019 RDX for a month now I have to say I’m very satisfied. Both with the car and the Dealer. I actually enjoy to car purchase proces Having owned my 2019 RDX for a month now I have to say I’m very satisfied. Both with the car and the Dealer. I actually enjoy to car purchase process and Bob “ G “. was a pleasure to deal with. No pressure, multiple test drives and a fair price. I was considering another Audi but they were so hard sell it was an easy decision. Highly recommend Bob G and Island Acura More

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Customer focused dealership! Dealership just renovated, it looks great, love the new covered service lane where they greet you by name for your appointment! Joe R is the best, is Dealership just renovated, it looks great, love the new covered service lane where they greet you by name for your appointment! Joe R is the best, is always prepared with my vehicle history, accommodating my schedule for service appointments or making it easy to bring it in same day if the unexpected occurs. The new customer waiting area is bright and spacious, amenities galore! I was able to use their enclosed work area for taking a business call. The whole staff are friendly & helpful and I love how they wash my car before returning it to me after service! I have an older MDX but when I bring it in for service I get treated like it's a brand new car. I will buy my next car ONLY at Island Acura! More

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Not your typical "Car Dealership" I have doing business (leasing cars and servicing my cars) with this dealership for approximately 15 years. All I can say is that is not your "typica I have doing business (leasing cars and servicing my cars) with this dealership for approximately 15 years. All I can say is that is not your "typical car dealership". The General Manager Frank Onolfi runs this business in a very professional, friendly manner. As soon as you walk in you are treated like "family". They are NOT pushy, obnoxious or arrogant like some dealerships are. This all starts from the top - Frank Onolfi! You are always greeted with a friendly smile - even after the "deal is done". I just leased another vehicle (2018 RDX) from this dealership on Tuesday 8/8/17. Once again, nothing has changed! Greeted like "family" - sat down with "my personal Salesperson" - Bob Gio. Bob is friendly, knowledgeable, professional and very competent! We went over the numbers that we both were comfortable with - he was NOT pushy in any way! The contract was signed - all within an hour! I returned yesterday (Wednesday 8/10/17) at 11am. Bob had the car waiting, he went over EVERY DETAIL and FUNCTION of the car with my wife and I. He was very patient and articulate. We went back inside to finish up the paperwork and we were done within the hour - now that is how to run a dealership and how to sell a car!!!! GREAT JOB Frank and Bob. Now something about the service department. I have been servicing my cars here for years. I have been dealing with Joe Robinson. Joe is always accommodating - never sells you more than what you need. Another true professional in his field. He returns your car in a timely manner - serviced and washed! Another reflection of how this dealership is operated! Great job Joe! If you want a positive experience with excellent salesmanship and service Island Acura is the dealership! One last thing - this dealership was recently remodeled - beautiful job! More

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