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Johany Trespalacios

Overview Reviews (885) Inventory (1011)

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Johany Trespalacios

Assistant Service Advisor Manager

Elder Ford of Tampa

9560 N Florida Ave
Tampa, FL 33612

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4.7

885 Reviews

Overview Reviews (885) Inventory (1011)

Dealership Experience

24 yrs, 4 mos

Industry Experience

24 yrs, 4 mos

Specialties & Trainings

Warranty Administrator Base Certified

Service Advisor Master certified

Commercial Service Advisor

Service Manager Fundamentals Certified

Quick Lane Manager Fundamentals Certified

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4.7

885 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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885 Reviews of Johany Trespalacios

March 26, 2026

Dealership Rating

Employee Rating

My service advisor, Johany, was great! He fought to get me what I needed from my warranty coverage and was honest and open with communication on how things were going during my service. H He fought to get me what I needed from my warranty coverage and was honest and open with communication on how things were going during my service. He made sure everything was taken care of and then some! More

by cliotta1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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March 13, 2026

Dealership Rating

Employee Rating

Johany made it amazing. Best experience I've had with service so far. Courteous, attentive and communicative Best experience I've had with service so far. Courteous, attentive and communicative More

by michaelwilliamsonline

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Johany Trespalacios

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Mar 16, 2026 -

Elder Ford of Tampa responded

Hello, thank you for your wonderful response to the quality of service our Staff provides! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

March 12, 2026

Dealership Rating

Employee Rating

I was happy with the whole process except for the estimated wait time. If it's going to take four hours, just tell me four hours not two hours. estimated wait time. If it's going to take four hours, just tell me four hours not two hours. More

by KHW210

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Johany Trespalacios

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Mar 16, 2026 -

Elder Ford of Tampa responded

Hi, We strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa

March 07, 2026

Dealership Rating

Employee Rating

Quality dealer that was customer focused and going distance to insure quality service. Elder Ford is a top notch dealer from sale to service. distance to insure quality service. Elder Ford is a top notch dealer from sale to service. More

by VETTE7282

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Johany Trespalacios

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Mar 09, 2026 -

Elder Ford of Tampa responded

Hi, thank you for leaving such a great review and high star rating. If you have any further questions, please don't hesitate to reach out!

March 05, 2026

Dealership Rating

Employee Rating

Awesome communication and fast turnaround time. They offer loaners which is very important to me because I work 24/7 They offer loaners which is very important to me because I work 24/7 More

by RodneyClos

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Daniel Alicea, Jennifer Perez, Nicole Dobbs, Daniel Arias

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Mar 08, 2026 -

Elder Ford of Tampa responded

Hi, thank you for taking the time to notice those efforts and for leaving such an awesome review! We hope to be of service to you again! Take care!

March 01, 2026

Dealership Rating

Employee Rating

EVERYTHING WAS GOOD GOOD SERVICE, NICE PEOPLE, I WILL DEFINITELY GO BACK GOOD BUT EXPENSIVE DEFINITELY GO BACK GOOD BUT EXPENSIVE More

by HANDSOMECOOLCATGLEN

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Johany Trespalacios

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Mar 06, 2026 -

Elder Ford of Tampa responded

Hello, we appreciate your feedback of our Staff's outstanding service! If there is anything else we can do to assist you, please let us know! Take care!

February 19, 2026

Dealership Rating

Employee Rating

I am always happy with Elder, driving past other Ford dealers to get my Explorer serviced here. dealers to get my Explorer serviced here. More

by SCHNDJ

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Johany Trespalacios

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Feb 21, 2026 -

Elder Ford of Tampa responded

Hello, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

February 09, 2026

Dealership Rating

Employee Rating

Quick lane is the best. they do the job, have reaccommodation and do what is asked for quick in and out. if there is something that is bigger they can arrange with across th they do the job, have reaccommodation and do what is asked for quick in and out. if there is something that is bigger they can arrange with across the street to have the work done. More

by Jamesclaycomb3

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Daniel Alicea, Jennifer Perez, Pete Mancini

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Feb 13, 2026 -

Elder Ford of Tampa responded

Hi, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

January 31, 2026

Dealership Rating

Employee Rating

The service department always does a great job for me. They're really good about communication and providing updates. They're really good about communication and providing updates. More

by ryan.d.mccormick78

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 04, 2026 -

Elder Ford of Tampa responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 25, 2026

Dealership Rating

Employee Rating

Jennifer and Giovanny are the best advisors at this dealership. If your car is damaged or has any issues, they always help and truly care about their customers. Highly recommended. dealership. If your car is damaged or has any issues, they always help and truly care about their customers. Highly recommended. More

by Jenniferpaolabernaltorres

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jennifer Perez

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Jan 26, 2026 -

Elder Ford of Tampa responded

Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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