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Johany Trespalacios

Overview Reviews (875) Inventory (992)

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Johany Trespalacios

Assistant Service Advisor Manager

Elder Ford of Tampa

9560 N Florida Ave
Tampa, FL 33612

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4.7

875 Reviews

Overview Reviews (875) Inventory (992)

Dealership Experience

24 yrs, 2 mos

Industry Experience

24 yrs, 2 mos

Specialties & Trainings

Warranty Administrator Base Certified

Service Advisor Master certified

Commercial Service Advisor

Service Manager Fundamentals Certified

Quick Lane Manager Fundamentals Certified

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4.7

875 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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875 Reviews of Johany Trespalacios

January 18, 2026

Dealership Rating

Employee Rating

Exelente Muy muy Exelente Muy Exelente trabajo Muy Exelente trabajo de johany Muy Exelente trabajo de johany en el dealer Exelente trabajo de johany Muy Exelente trabajo de johany en el dealer More

by HAYVER11

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Johany Trespalacios

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January 18, 2026

Dealership Rating

Employee Rating

Exelente Muy muy Exelente Muy Exelente trabajo Muy Exelente trabajo de johany Muy Exelente trabajo de johany en el dealer Exelente trabajo de johany Muy Exelente trabajo de johany en el dealer More

by HAYVER11

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Johany Trespalacios

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January 15, 2026

Dealership Rating

Employee Rating

Too long on a service that requires an a warranty authorization Not disappointed, just not comfortable authorization Not disappointed, just not comfortable More

by tinobaccola

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Johany Trespalacios

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Jan 17, 2026 -

Elder Ford of Tampa responded

Hi, we strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa

January 14, 2026

Dealership Rating

Employee Rating

Very receptive and friendly. Johany is a true asset to your department, I would recommend Elder Ford to anyone!! Excellent service! Johany is a true asset to your department, I would recommend Elder Ford to anyone!! Excellent service! More

by jetman737

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Johany Trespalacios

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January 14, 2026

Dealership Rating

Employee Rating

by jetman737

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Johany Trespalacios

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Jan 16, 2026 -

Elder Ford of Tampa responded

Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thanks for the recommendation, and have an amazing day!

January 14, 2026

Dealership Rating

Employee Rating

by jetman737

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Johany Trespalacios

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Jan 16, 2026 -

Elder Ford of Tampa responded

Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

January 11, 2026

Dealership Rating

Employee Rating

Johanny does an amazing job. Always keeps me well informed on upcoming services. Great communication Always keeps me well informed on upcoming services. Great communication More

by JORGERUEDA_1

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Johany Trespalacios

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Jan 12, 2026 -

Elder Ford of Tampa responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 09, 2026

Dealership Rating

Employee Rating

Daniel Arias was wonderful, he explained everything and got my car in an out before the scheduled time. He is an asset to this organization !! Great work Ford !!! got my car in an out before the scheduled time. He is an asset to this organization !! Great work Ford !!! More

by SONIA.ULLOA4240

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Daniel Alicea, Jennifer Perez, Nicole Dobbs, Daniel Arias

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Jan 10, 2026 -

Elder Ford of Tampa responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

January 05, 2026

Dealership Rating

Employee Rating

Johany was great to deal with. The problem with the dealership was when they put the car back together, the seat belts were buried underneath the back seats. That was a problem tha The problem with the dealership was when they put the car back together, the seat belts were buried underneath the back seats. That was a problem that I fixed myself. Parts that I had to remove to fix that were missing. I talked to Johany about that and didn't hear back from him. More

by SOSTAMPA

Verified Customer

Recommend Dealer

Other Employees Tagged: Johany Trespalacios

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Jan 06, 2026 -

Elder Ford of Tampa responded

Hi, we strive to earn customers for life, and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Dan Sills General Manager Elder Ford of Tampa Thank you,

January 04, 2026

Dealership Rating

Employee Rating

Great service for my 2018 Ford EcoSport at Elder Ford. My service advisor, Johany Trespalacios, was professional, helpful, and kept me informed the entire time. The service was done on time, with clear ex My service advisor, Johany Trespalacios, was professional, helpful, and kept me informed the entire time. The service was done on time, with clear explanations and no pressure. Very satisfied and would definitely recommend. More

by GARCIASTAMPA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 07, 2026 -

Elder Ford of Tampa responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience here. Please don't hesitate to reach out if there's anything additional we can do for you.

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