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Johany Trespalacios
Johany Trespalacios at Elder Ford of Tampa

Johany Trespalacios | Page 18

Assistant Service Advisor Manager

Elder Ford of Tampa

9560 N Florida Ave
Tampa, FL 33612

Contact Me
4.7
890 Reviews

Dealership Experience

24 yrs, 6 mos

Industry Experience

24 yrs, 6 mos

Specialties & Trainings

Warranty Administrator Base Certified

Service Advisor Master certified

View more specialties & trainings
4.7

890 Reviews

Write a Review

890 Reviews of Johany Trespalacios

July 04, 2024

Dealership Rating
Employee Rating

Ye. Ah, we must really like elder Ford.Because this is the second truck and 4 years that we've bought and really happy with it.Probably get another one More

by robertramputi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Alicea, Dan Beavers, Jennifer Perez, Nicole Dobbs, Andrew Gentile, Tyler Scott, Peter Nieves, James Decaro

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Aug 16, 2024

Elder Ford of Tampa responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 02, 2024

Dealership Rating
Employee Rating

Excellent service and great employees. They care about your concerns. The waiting area is very comfortable. More

by YOLANDAYOYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Alicea, Jennifer Perez

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Aug 16, 2024

Elder Ford of Tampa responded

We are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

July 02, 2024

Dealership Rating
Employee Rating

Always met with a smile guys genuinely care. Very customer friendly and a nice hot coffee waiting. More

by JERSEYGIRL0617
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ali Syed, Cesar Castillo, Daniel Alicea, Robo Rivera , Keith Weil

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Aug 16, 2024

Elder Ford of Tampa responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is ever anything else we can do for you! Safe travels!

June 30, 2024

Dealership Rating
Employee Rating

the mechanical service and 100% already in the sales very bad the service and the after sales. More

by hudsonluizcosta2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Alicea, Dan Beavers, Jennifer Perez, Nicole Dobbs, Andrew Gentile, Tyler Scott, Peter Nieves, James Decaro

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Aug 16, 2024

Elder Ford of Tampa responded

Hi, we strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa

June 29, 2024

Dealership Rating
Employee Rating

Service was down in a timely manner. Service was absolutely great. Professional and friendly technicians More

by Sheryl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Alicea, Nicole Dobbs

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Aug 16, 2024

Elder Ford of Tampa responded

Sheryl, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Safe travels!

June 29, 2024

Dealership Rating
Employee Rating

Feel like I was taking advantage of and communication between me and them was poor More

by Martyricek5
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: DAVID FUNK

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Aug 16, 2024

Elder Ford of Tampa responded

Hi, we strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa

Aug 16, 2024

Martyricek5 responded

I don’t think you fully understand what happend but I don’t think you can fix it I told your salesman I had a budget didn’t listen never got my money back for a part I found at a different dealer when I was told it’s on back order my payment went up by a 100 dollars and really not happy how they went about things tried to sell me a different truck when mine was in service getting looked at truck still not right gave me a bullshit warranty and now it’s up I can’t get any to ever call me back so do what you thinks best or leave me alone

June 23, 2024

Dealership Rating
Employee Rating

Great Service! !! Look forward to year of business to come. thanks so much for keeping our fleet up and running More

by ADMIN48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Alicea, Dan Beavers, Jennifer Perez, Nicole Dobbs, Andrew Gentile, Tyler Scott, Peter Nieves, James Decaro

Report | Print
Aug 16, 2024

Elder Ford of Tampa responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is ever anything else we can do for you! Safe travels!

June 22, 2024

Dealership Rating
Employee Rating

My service for my oil change went great all work was completed including new tire running well. More

by roseetorres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Alicea, Dan Beavers, Jennifer Perez, Nicole Dobbs, Andrew Gentile, Tyler Scott, Peter Nieves, James Decaro

Report | Print
Aug 16, 2024

Elder Ford of Tampa responded

Hi, we are very happy we could provide you with a positive experience! We hope to be of service to you again! Take care!

June 22, 2024

Dealership Rating
Employee Rating

Great, A+ Sevice as always. Job well done, correctly the first time. Great customer service. More

by cbwolfgang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Aug 16, 2024

Elder Ford of Tampa responded

Hi, we are happy we could make your experience a positive one! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

June 15, 2024

Dealership Rating
Employee Rating

Had a recall had to get with Ford engineers to fix and took longer than we thought More

by shjohnson843
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Alicea

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Aug 16, 2024

Elder Ford of Tampa responded

Hello, we appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

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