John Armas | Page 4

Envision Ford of Oxnard responded

I’m glad to hear Jon made your experience such a positive one, taking the time to answer all your questions and keeping the communication clear throughout. It’s also great to know our sales managers kept the process straightforward and easy, while earning your trust with honesty. Thank you for your recommendation and for allowing us to earn your business — we truly appreciate it!

Envision Ford of Oxnard responded

I want to sincerely apologize for your experience. The way your original truck order and pricing were handled, along with the attempt to add a maintenance package without clear communication, is unacceptable and not the standard of honesty or transparency we strive for. I understand how this has left you feeling misled, and I take your concerns very seriously. I will personally review the details of your purchase and what was promised versus what was delivered. My goal is to make sure you feel heard, and that steps are taken with our management team so situations like this do not happen again. I’m very sorry this was your experience with us, and I appreciate you bringing it to my attention.

Envision Ford of Oxnard responded

Thank you for your kind words! We’re happy to hear Fabian took the time to listen and worked hard to help you get into your new vehicle. We’ll be sure to share your feedback with him, and we appreciate the opportunity to earn your business. Enjoy your new ride!