John Armas | Page 3

Envision Ford of Oxnard responded

Thank you for the wonderful review! We’re so glad to hear John Armis took great care of you. His attentiveness, friendliness, and understanding approach are exactly what we strive for with every customer. We truly appreciate the recommendation and look forward to helping you again in the future! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the kind words! We’re glad to hear John provided wonderful service and kept you informed throughout the process. We’ll be sure to share your feedback with him. We appreciate your business and look forward to seeing you again!

Envision Ford of Oxnard responded

Thank you for taking the time to share such a detailed and honest review. We’re truly sorry for how this experience made you feel, and we want to acknowledge that frustration, disappointment, and feeling unheard are never acceptable outcomes—especially for a long-time Ford customer. While we’re glad to hear your service advisor treated you well and that the work itself was done properly, a 3.5-hour wait for a routine oil change is not acceptable, and you’re absolutely right to expect better. Your comparison to your previous dealership highlights gaps we clearly need to address, including efficiency and transportation options. One-way transportation is understandably inconvenient, and your feedback on that point is well taken. We’re especially concerned by your comments about the sales experience. Feeling pressured, misinformed, or “snowed” through the process is not how any customer—particularly someone buying on their own—should ever feel. We regret deeply that this experience left you feeling taken advantage of or foolish. That is not who we want to be, and we’re very sorry that we failed you in that moment. Your loyalty to Ford over the last 30 years matters, and it’s disappointing to hear that this purchase left you with regret rather than confidence. Your feedback will be shared with our leadership team, as it points to areas where trust, transparency, and empathy must improve—without exception. While we understand and respect your decision moving forward, we truly appreciate you taking the time to explain your experience so candidly. It gives us important insight into where we must do better.

Envision Ford of Oxnard responded

Thank you for taking the time to share your concerns. We’re very sorry to hear about your experience and understand why you feel frustrated. Trade-in values can vary based on multiple factors at the time of appraisal, including vehicle history reports, ownership history, market conditions, and how a vehicle is ultimately reconditioned or wholesaled versus retailed. That said, we never want a customer to feel misled or uncomfortable with the process. Your feedback is important, and we take allegations of miscommunication or misinformation seriously. We would appreciate the opportunity to review the appraisal details, vehicle history, and timeline more closely to ensure everything was handled appropriately and transparently.

Envision Ford of Oxnard responded

Thank you for your continued trust and loyalty. We truly appreciate you taking the time to recognize John and his outstanding level of service. His responsiveness, clear communication, knowledge, and straightforward approach are exactly what we value in our team, and it’s great to hear he consistently goes above and beyond—even outside regular hours. We’re grateful for your continued business and look forward to welcoming you back again in the future.

Envision Ford of Oxnard responded

Thank you for the great review! We’re glad to hear your used-car purchase was fast and easy, and that John Armas took great care of you throughout the process. We appreciate you choosing Envision Ford of Oxnard and look forward to helping you again down the road! — Envision Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for sharing your experience with us. We’re thrilled to hear that John went above and beyond to respect your time and take your financial goals seriously. Helping our guests leave with the vehicle they want at the right cost is always our priority, and it’s great to know John delivered on that. We truly appreciate your trust and your willingness to refer friends, and we look forward to assisting you again in the future.

Envision Ford of Oxnard responded

I’m thrilled to hear about your amazing experience with our team! It’s great to know we were able to help pay off your trade and get you into two new vehicles at a payment that worked for you. We truly appreciate your trust and enthusiasm — thank you for choosing Envision Ford and for recommending us so highly!

Envision Ford of Oxnard responded

I’m glad to hear John and Ryan made the process so easy for you by answering your questions and having most of the deal ready before you even arrived. That kind of preparation and commitment makes a big difference, and I’ll be sure to share your kind words with both of them. Thank you for trusting us with your purchase — we truly appreciate your business!