John Armas | Page 3

Envision Ford of Oxnard responded

Thank you for the fantastic review! We’re thrilled to hear John and our service team exceeded your expectations. That’s exactly the level of service we strive for every visit. We truly appreciate your trust and look forward to taking care of all your future repairs! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the awesome review! We’re glad to hear you had a great experience and that our team was friendly and welcoming. Johnny will be thrilled to hear the shout-out—he works hard to take great care of our customers. We appreciate your support and look forward to seeing you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great feedback! We’re glad you found the technician’s video helpful and that everything checked out well with your vehicle. Transparency like that is important to us so you can see exactly what our team sees. We appreciate your trust and look forward to helping you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the thoughtful review! We’re really glad to hear John Armas made your visit comfortable and straightforward. Hearing that someone who normally doesn’t enjoy going to dealerships felt at ease means a lot to us. John takes pride in being honest, professional, and making sure customers fully understand the work that was done. We’re happy he took the time to explain everything and answer your questions when you picked up your vehicle. We truly appreciate your trust and look forward to seeing you again for future service visits. — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great feedback! We’re glad we could get you taken care of quickly—even without an appointment—and have you back on the road by 10am. That’s how Saturdays should go. We appreciate you choosing us and look forward to helping you again!

Envision Ford of Oxnard responded

We’re very sorry to hear that you’re this unhappy. That’s never the experience we want anyone to have, and we understand how disappointing it must feel to leave with that impression. Your feedback is important to us, even when it’s difficult to hear. We would truly appreciate the opportunity to understand what happened and see if there’s a way to address your concerns directly. If you’re open to it, please reach out to dealership management so we can review your visit and work toward a resolution. — Ford of Oxnard Management Team

Envision Ford of Oxnard responded

Thank you for the wonderful review! We’re so glad to hear John Armis took great care of you. His attentiveness, friendliness, and understanding approach are exactly what we strive for with every customer. We truly appreciate the recommendation and look forward to helping you again in the future! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the kind words! We’re glad to hear John provided wonderful service and kept you informed throughout the process. We’ll be sure to share your feedback with him. We appreciate your business and look forward to seeing you again!

Envision Ford of Oxnard responded

Thank you for taking the time to share such a detailed and honest review. We’re truly sorry for how this experience made you feel, and we want to acknowledge that frustration, disappointment, and feeling unheard are never acceptable outcomes—especially for a long-time Ford customer. While we’re glad to hear your service advisor treated you well and that the work itself was done properly, a 3.5-hour wait for a routine oil change is not acceptable, and you’re absolutely right to expect better. Your comparison to your previous dealership highlights gaps we clearly need to address, including efficiency and transportation options. One-way transportation is understandably inconvenient, and your feedback on that point is well taken. We’re especially concerned by your comments about the sales experience. Feeling pressured, misinformed, or “snowed” through the process is not how any customer—particularly someone buying on their own—should ever feel. We regret deeply that this experience left you feeling taken advantage of or foolish. That is not who we want to be, and we’re very sorry that we failed you in that moment. Your loyalty to Ford over the last 30 years matters, and it’s disappointing to hear that this purchase left you with regret rather than confidence. Your feedback will be shared with our leadership team, as it points to areas where trust, transparency, and empathy must improve—without exception. While we understand and respect your decision moving forward, we truly appreciate you taking the time to explain your experience so candidly. It gives us important insight into where we must do better.

Envision Ford of Oxnard responded

Thank you for taking the time to share your concerns. We’re very sorry to hear about your experience and understand why you feel frustrated. Trade-in values can vary based on multiple factors at the time of appraisal, including vehicle history reports, ownership history, market conditions, and how a vehicle is ultimately reconditioned or wholesaled versus retailed. That said, we never want a customer to feel misled or uncomfortable with the process. Your feedback is important, and we take allegations of miscommunication or misinformation seriously. We would appreciate the opportunity to review the appraisal details, vehicle history, and timeline more closely to ensure everything was handled appropriately and transparently.