John Barr | Page 2

On 10/18/2025 I was in for service on my 2023 Toyota Tacoma ! Just sitting minding my own business when I received a text that we want to buy your truck ! The lady sales person was very nice named Cassi Tacoma ! Just sitting minding my own business when I received a text that we want to buy your truck ! The lady sales person was very nice named Cassie ! However’ she told me that she could make sure I would have a lower truck payment and unfortunately being new she lied to me as I don’t blame it all on her as I’m sure that’s how John Barr’s team trains their new sales team to lie to the customers including VIPS on the price of their inventory. The manager who helped both myself and my wife out Did get the truck down to 715 a month ‘ but here’s where the bait and switch comes in ! It was 715.00 going into the finance department and then to get the extended warranty is where the Bait and switch comes in ! The finance officer already has it in his mind how to get a large bonus in his mind and screw the customer! Like I said here’s where they get you every time you purchase a new car or truck from this agency. First they mark up the truck which other Toyota dealerships in Las Vegas don’t ! Then they throw on the charm to get you to purchase other things that are totally marked up so they make their extra money and putting it to the customer and VIP ! They say you need GAP, Then you need a 8 year extended warranty, then there’s a tire and rim warranty that doesn’t come with the actual sale of the truck ! This dealership is probably actually run by the mob as their business practices are exactly like the mobs business model. The dealership isn’t ever out to help the customers, but to screw them especially JOHN BARR’S FINDLEY TOYOTA and his team. When it was all said and done after I was told I could get a newer truck for less payments they already lied to the customer! So don’t trust Findley Toyota to ever tell the customer the truth , be cause when they have their mouth running it’s all lies ! I’m a VIP customer with this dealership and they even lie to their VIPS to sell you a car ! More

Report | Print

The entire service department is the absolute best I have ever dealt with starting with a great leader Brian Short the Director Keep it up ever dealt with starting with a great leader Brian Short the Director Keep it up More

by csg51 Verified Customer Verified Customer

Report | Print

From the moment I walked onto the property, I truly felt like I was in the right place to buy my car. The friendly staff answered all questions and gave me some good advise on my purchase. The staff made like I was in the right place to buy my car. The friendly staff answered all questions and gave me some good advise on my purchase. The staff made it a stress free buying experience. Thank you Findlay Toyota. More

by ttate6 Verified Customer Verified Customer

Report | Print

Easy process and communication was great. Explained the whole process and was friendly and professional Explained the whole process and was friendly and professional More

by ANTONIO7639 Verified Customer Verified Customer

Report | Print

Phil Crabtree has been my service advisor for over 15 years and has been excellent since we first met, gives excellent service and I never feel like he has upcharged me or suggested something unnecessary years and has been excellent since we first met, gives excellent service and I never feel like he has upcharged me or suggested something unnecessary. Bought a new car from John Barr and Gay Otey and enjoyed working with both, felt I was treated very generously. The dealership is very well run. More

by MARHODES47 Verified Customer Verified Customer

Report | Print

thanks. it's a good return on the investment given the cost. i don't enjoy taking the car there but it's necessary to protect and maintain the vehicle it's a good return on the investment given the cost. i don't enjoy taking the car there but it's necessary to protect and maintain the vehicle More

by VEGASROBB Verified Customer Verified Customer

Report | Print

We have been customers of Findlay for over 20 Years. Always go to Findlay for service. Always go to Findlay for service. More

by DLAPIKAS Verified Customer Verified Customer

Report | Print

I’m a loyal Findlay Customer ever since 2005. This is my fifth vehicles i purchased. This is my fifth vehicles i purchased. More

by DUYLINHCRUZ Verified Customer Verified Customer

Report | Print

Always a pleasant experience dealing with the employees at Findlay Toyota. Phil Crabtree in service is the go to guy. Very professional. at Findlay Toyota. Phil Crabtree in service is the go to guy. Very professional. More

by RICANNLV Verified Customer Verified Customer

Report | Print

Will did a great job in informing of the technicians finding. He was courteous and patient. finding. He was courteous and patient. More

by RUBINDIEGO Verified Customer Verified Customer

Report | Print