John Bernard | Page 13

Both John and Joe were completely professional. John was attentive and informative throughout the process. I was appreciative of all the samll touches, thorough review of car details in heated garage, full attentive and informative throughout the process. I was appreciative of all the samll touches, thorough review of car details in heated garage, full tank of gas, 2 years free maintenance, refreshments... The Acton Toyota facility is very impressive and I look forward to having my car serviced and future purchases. More

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I went to Acton Toyota some years ago to have my Toyota car serviced after having a negative experience of another Toyota dealer. I have never been disappointed by their work. So I went there to look at a car serviced after having a negative experience of another Toyota dealer. I have never been disappointed by their work. So I went there to look at a new Tundra. It was 9 months before I was sufficiently comfortable with my financial situation to actully start a serious review of the options and features I wanted in a new truck. The salesman was very patient and never pressured me. He always greated me warmly when I was having my car serviced and recalled the details of which vehicle I owned, and which I was considering purchasing. When it came time to look at the numbers he was fully transparent about the dealer cost, and the price they would ask for the vehicle, configured the way I wanted. I included a trade-in vehicle and the valuation was fair and explained to me. All through the process I was never made to feel rushed or ignored. I plan to return to this dealership and this salesman to make future car purchases. More

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John Bernard made this car buying exprerance very good. I kept putting it off because its always a big hassele dealing with sales people. John was very helpful and very informitive. He style of selling is p kept putting it off because its always a big hassele dealing with sales people. John was very helpful and very informitive. He style of selling is pleasurable. I would recomend his relaxed stile to all of your staff. Im looking forward to serveal fun years with my new 4runner and can only hope your service department is just as enjoyable. Thank you!! More

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My wife and I have bought a 2010 Camry from John last June and when we were looking for a second car to take to Florida this winter it was John we came to see. His unsurpassed service and customer satisf June and when we were looking for a second car to take to Florida this winter it was John we came to see. His unsurpassed service and customer satisfaction is VERY rare these days. We have taken the new car to N.Y. two days after it was picked up and when we came back, there was a message on our answering machine from John to inquire if we were totally satisfied.GREAT JOB, JOHN. Thank you. Both John Bernard and Acton Toyota rate 5. Charles & Patricia Paces More

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No hassle, no pressure. Just as relaxing as possible, for a new car purchase. John Bernard took lots of time to show me the vehicles and was quite knowledgeable. He was also patient with my buying proc for a new car purchase. John Bernard took lots of time to show me the vehicles and was quite knowledgeable. He was also patient with my buying process, as I was waiting on an insurance settlement from my previous vehicle. Joe the finance manager was also quite easy to deal with. I would recommend this dealship. More

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Acton Toyota (John Bernard and several management folks) handled a difficult situation with speed and professionalism. My car had been rear-ended and totaled just days earlier. As a resident of South Caroli handled a difficult situation with speed and professionalism. My car had been rear-ended and totaled just days earlier. As a resident of South Carolina, it became clear that final registration of a new car could only be accomplished in person, so it became necessary to get the proper documentation needed to drive it down there from Massachusetts. Acton Toyota handled the situation efficiently and I was able to get back home ob schedule. Thanks!! More

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I am a new owner of a 2011 CAMRY LE and don't know where to start to talk about my purchase. I have read some of the remarks of others pertaining to JOHN BERNARD,honest truthful,goes out of his way,etc.W to start to talk about my purchase. I have read some of the remarks of others pertaining to JOHN BERNARD,honest truthful,goes out of his way,etc.We all know about these qualities,and if they weren't true,John would not have been allowed to represent this dealership.This has been my eleventh car purchase through the years,and THANKS to JOHN is has been my best experiance.Why? Because he helped me by this car. I started out looking for something enabling me to sit high, maybe a used SUV,maybe fog lights etc,etc.I drove him crazy He is a true professional with patience and understand your needs.He wants to spend the time with you and be one hundred percent satisfied going home with the right product and price paid for that product.I went home and drove back the next day without calling him because of an issue I had.He went to top management and came through for me.That is the definition of guaranteed satisfaction and this is what you get from JOHN.Pertaining to the dealership,you get calls from the General Manager, Sales Manager,and of course John if you have any questions or issues they are leaving even their cell phone numbers.I will be omissive not to mention the excellent services of the service department,from the Director to his Assistant Managers as well as the technicians,unparalleled first class services.After our cars were serviced,we had the feeling we could drive to Timbuktu,and trust me ,for the past seventeen years traveling north,west and south we did.In this dealership you get invited to and treated like a guest.No,No,You will not be offered champagne and caviar This is not a place with chandeliers.This is a magnificent new building that offers and all American breakfast and lunch with other complementaries like coffee,soft drinks etc.This is a place where business is conducted and you will be treated like part of their family. More

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Our experience with John Bernard of Acton Toyota of Littleton was excellent. John is knowledgeable, direct, and extremely easy to work with. He was quick with numbers when we needed them, and was cre Littleton was excellent. John is knowledgeable, direct, and extremely easy to work with. He was quick with numbers when we needed them, and was creative in finding solutions for us. We would highly recommend John Bernard and Acton Toyota of Littleton. In addition to the great salesmanship of John Bernard, the dealer facility is fabulous! Many cars to choose from, an on-site cafeteria, customer WiFi area, big screen TV in a lounge area, and friendly associates everywhere you turn! More

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This is my second purchase of an new car with Acton Toyota. Both John Bernard in the sales department and Eric Moeller in the service department were very patient with me while I went through the proc Toyota. Both John Bernard in the sales department and Eric Moeller in the service department were very patient with me while I went through the process of deciding to trade in my Highlander for a new RAV4. I couldn't be happier with the entire experience! More

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Please understand, I do not like shopping for cars. I Please understand, I do not like shopping for cars. I particularly do not like "in-your face" salesmen. I went into the Acton Toyota dealership sev Please understand, I do not like shopping for cars. I particularly do not like "in-your face" salesmen. I went into the Acton Toyota dealership several months ago. I was directed, by chance, to John Bernard. I would not even give him my full name. I did not want someone hounding me. I asked him for information on a Prius. I have only been interested in a Prius. We have been in and out of wars in the Middle East for 15 years. It is obvious oil is an issue. I'd like to use less of it. Prius seems like the only reasonable choice. John explained it was third generation hybrid model. Excellent! I am an engineer. I would never buy a first-generation model car. John is soft-spoken and easy to deal with. He is not pushy. He laid out how the car works, what its features are and how much it cost. He did not overload me with propaganda. (thank you) I gave him my full name upon leaving. A couple months later, I came in for a test drive. Again, John was unassuming and not pushy. The car does the talking. (good job Toyota). He was changed his schedule to adjust to mine. (thanks) My husband finally had time for a test drive. He met up with John Bernard and enjoyed the ride. Surely, we had been discussing the car for a while. We bought a Prius the next day from John. It was rather painless....except for writing a very large check. The experience was positive. Thanks for not being "in-my-face." Also, Jack Lloyd was a pleasant person. He too was not pushy. He explained warranty options. He was easy to deal with as well. Sincerely, Virginia Lamere More

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