John Bernard | Page 13

This is my first Toyota purchase, but it won’t be my last. John Bernard is an excellent salesman was very patient and straightforward with us, as my husband and I did not really know what we wanted to last. John Bernard is an excellent salesman was very patient and straightforward with us, as my husband and I did not really know what we wanted to buy. He discussed all the advantages, features of several models, and their prices. He encouraged us to drive them get a feeling for what we wanted. When we were still undecided, John said, “No problem. Take your time think about it.” That was in October. Two months and three other dealerships (including another Toyota dealership) later, we came back to John Bernard. We appreciated John’s low-pressure and respectful approach. He was upfront and direct about the prices from the beginning, without making us feel pressured. In the end we got the best vehicle for the best price. The whole experience at this dealership was wonderful. When you go to Acton Toyota you feel like you are really important. Everyone is professional and courteous. Acton Toyota makes going to the Dealership is a pleasure. More

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Both John and Joe were completely professional. John was attentive and informative throughout the process. I was appreciative of all the samll touches, thorough review of car details in heated garage, full attentive and informative throughout the process. I was appreciative of all the samll touches, thorough review of car details in heated garage, full tank of gas, 2 years free maintenance, refreshments... The Acton Toyota facility is very impressive and I look forward to having my car serviced and future purchases. More

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I went to Acton Toyota some years ago to have my Toyota car serviced after having a negative experience of another Toyota dealer. I have never been disappointed by their work. So I went there to look at a car serviced after having a negative experience of another Toyota dealer. I have never been disappointed by their work. So I went there to look at a new Tundra. It was 9 months before I was sufficiently comfortable with my financial situation to actully start a serious review of the options and features I wanted in a new truck. The salesman was very patient and never pressured me. He always greated me warmly when I was having my car serviced and recalled the details of which vehicle I owned, and which I was considering purchasing. When it came time to look at the numbers he was fully transparent about the dealer cost, and the price they would ask for the vehicle, configured the way I wanted. I included a trade-in vehicle and the valuation was fair and explained to me. All through the process I was never made to feel rushed or ignored. I plan to return to this dealership and this salesman to make future car purchases. More

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John Bernard made this car buying exprerance very good. I kept putting it off because its always a big hassele dealing with sales people. John was very helpful and very informitive. He style of selling is p kept putting it off because its always a big hassele dealing with sales people. John was very helpful and very informitive. He style of selling is pleasurable. I would recomend his relaxed stile to all of your staff. Im looking forward to serveal fun years with my new 4runner and can only hope your service department is just as enjoyable. Thank you!! More

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My wife and I have bought a 2010 Camry from John last June and when we were looking for a second car to take to Florida this winter it was John we came to see. His unsurpassed service and customer satisf June and when we were looking for a second car to take to Florida this winter it was John we came to see. His unsurpassed service and customer satisfaction is VERY rare these days. We have taken the new car to N.Y. two days after it was picked up and when we came back, there was a message on our answering machine from John to inquire if we were totally satisfied.GREAT JOB, JOHN. Thank you. Both John Bernard and Acton Toyota rate 5. Charles & Patricia Paces More

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No hassle, no pressure. Just as relaxing as possible, for a new car purchase. John Bernard took lots of time to show me the vehicles and was quite knowledgeable. He was also patient with my buying proc for a new car purchase. John Bernard took lots of time to show me the vehicles and was quite knowledgeable. He was also patient with my buying process, as I was waiting on an insurance settlement from my previous vehicle. Joe the finance manager was also quite easy to deal with. I would recommend this dealship. More

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Acton Toyota (John Bernard and several management folks) handled a difficult situation with speed and professionalism. My car had been rear-ended and totaled just days earlier. As a resident of South Caroli handled a difficult situation with speed and professionalism. My car had been rear-ended and totaled just days earlier. As a resident of South Carolina, it became clear that final registration of a new car could only be accomplished in person, so it became necessary to get the proper documentation needed to drive it down there from Massachusetts. Acton Toyota handled the situation efficiently and I was able to get back home ob schedule. Thanks!! More

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I am a new owner of a 2011 CAMRY LE and don't know where to start to talk about my purchase. I have read some of the remarks of others pertaining to JOHN BERNARD,honest truthful,goes out of his way,etc.W to start to talk about my purchase. I have read some of the remarks of others pertaining to JOHN BERNARD,honest truthful,goes out of his way,etc.We all know about these qualities,and if they weren't true,John would not have been allowed to represent this dealership.This has been my eleventh car purchase through the years,and THANKS to JOHN is has been my best experiance.Why? Because he helped me by this car. I started out looking for something enabling me to sit high, maybe a used SUV,maybe fog lights etc,etc.I drove him crazy He is a true professional with patience and understand your needs.He wants to spend the time with you and be one hundred percent satisfied going home with the right product and price paid for that product.I went home and drove back the next day without calling him because of an issue I had.He went to top management and came through for me.That is the definition of guaranteed satisfaction and this is what you get from JOHN.Pertaining to the dealership,you get calls from the General Manager, Sales Manager,and of course John if you have any questions or issues they are leaving even their cell phone numbers.I will be omissive not to mention the excellent services of the service department,from the Director to his Assistant Managers as well as the technicians,unparalleled first class services.After our cars were serviced,we had the feeling we could drive to Timbuktu,and trust me ,for the past seventeen years traveling north,west and south we did.In this dealership you get invited to and treated like a guest.No,No,You will not be offered champagne and caviar This is not a place with chandeliers.This is a magnificent new building that offers and all American breakfast and lunch with other complementaries like coffee,soft drinks etc.This is a place where business is conducted and you will be treated like part of their family. More

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Our experience with John Bernard of Acton Toyota of Littleton was excellent. John is knowledgeable, direct, and extremely easy to work with. He was quick with numbers when we needed them, and was cre Littleton was excellent. John is knowledgeable, direct, and extremely easy to work with. He was quick with numbers when we needed them, and was creative in finding solutions for us. We would highly recommend John Bernard and Acton Toyota of Littleton. In addition to the great salesmanship of John Bernard, the dealer facility is fabulous! Many cars to choose from, an on-site cafeteria, customer WiFi area, big screen TV in a lounge area, and friendly associates everywhere you turn! More

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This is my second purchase of an new car with Acton Toyota. Both John Bernard in the sales department and Eric Moeller in the service department were very patient with me while I went through the proc Toyota. Both John Bernard in the sales department and Eric Moeller in the service department were very patient with me while I went through the process of deciding to trade in my Highlander for a new RAV4. I couldn't be happier with the entire experience! More

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